Ada vs Freshdesk Freddy AI
AI Customer Support pricing comparison · 2026
Ada pricing ranges from $0–$300000/year, while Freshdesk Freddy AI ranges from $0–$100/agent/month. Freshdesk Freddy AI is typically 100% more affordable, though your actual cost depends on tier and team size.
Ada
Ada is an AI-powered customer service automation platform founded in 2016 by Mike Murchiso
verified 27d ago
$600
$70K
Freshdesk Freddy AI
Freshdesk Freddy AI is an AI-powered customer support platform developed by Freshworks Inc
verified 27d ago
$600
$70K
Verdict · Vendr median · year 1
Freshdesk
saves
$70K
vs
Ada
· 25 seats
Cheapest
$600
Spread
99%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Advanced
$1.7M/yr
year 1 license · $5.8K/seat
Pro
$15K/yr
year 1 license · $49/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$70K/yr
Vendr · n=103
avg 17% negotiated
↓ Lowest median
Median annual
$600/yr
Vendr · n=5 · limited data
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
1 sourced fact
Vendr median
Last verified
3w ago
Confidence
High confidence
Sources
9 sourced facts
5 hidden-cost · 2 contract · Vendr median · 1 review platform
Last verified
3w ago
Confidence
Medium confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Ada and Freshdesk Freddy AI both operate in the ai customer support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Ada | Freshdesk Freddy AI |
|---|---|---|
| Free Trial | Free /month | Free /month |
| Core | $2.5K /month | $15 /month |
| Advanced | $5.8K /month | $49 /month |
| Pro | $12.5K /month | $79 /month |
| Enterprise | Custom | $29 /month |
| Freddy AI Agent Add-On | — | $100 /per 1,000 sessions |
| Enterprise Plus (Custom) | — | Custom |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Ada
4 scenarios$0/month (free tier with basic features)
Solo / Getting Started
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
Around $150,000/year on the most popular plan
Typical Usage
Freshdesk Freddy AI
3 scenarios$0/month (free tier with basic features)
Solo / Getting Started
$49/month
Growing Business
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
Market Intelligence
Ada
- Median annual cost
- $70,230
- Average negotiated discount
- 17%
- Based on
- 103 deals
Freshdesk Freddy AI
- Median annual cost
- $600
- Based on
- 5 deals