Intercom vs Gorgias Pricing (2026)
Compare / Intercom vs Gorgias
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Team size
25 seats

Intercom vs Gorgias

Help Desk/Support pricing comparison · 2026

Intercom pricing ranges from $29–$132/month, while Gorgias ranges from $10–$900/month. Intercom is typically 60% more affordable, though your actual cost depends on tier and team size.

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2 products · Help Desk/Support
Side-by-side · live
Intercom
Intercom is a customer messaging platform that combines support, marketing, and product co
verified 17d ago
$1.0K $1.8K
View pricing →
Gorgias
Gorgias is a customer support platform built specifically for ecommerce businesses, servin
verified 27d ago
$1.0K $1.8K
View pricing →
Verdict · Vendr median · year 1
Intercom saves $744 vs Gorgias · 25 seats
Cheapest $1.0K
Spread 42%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Advanced
$26K/yr
year 1 license · $85/seat
Basic
$18K/yr
year 1 license · $60/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$1.0K/yr
Vendr · n=0 · limited data avg 25% negotiated
Median annual
$1.8K/yr
Vendr · n=9 · limited data
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 15 sourced facts
11 hidden-cost · 1 contract · Vendr median · 2 review platforms
Last verified 2w ago
Confidence High confidence
Sources 10 sourced facts
5 hidden-cost · 2 contract · Vendr median · 2 review platforms
Last verified 3w ago
Confidence Medium confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
5 documented
  • Fin AI Agent Per-Resolution Pricing
    $0.99-$1.00 per resolution
    5 sources
  • Feature Add-On Costs
    10-30% of license costs
    2 sources
  • Usage-Based Contact/Seat Counting
    5-25% of license costs
    1 source
  • Slow Vendor Support Response Times
    5-10% of license costs
    1 source
  • Chat Widget Delivery Failures
    5-10% of license costs
    1 source
4 documented
  • Ticket volume-based pricing escalation
    20-40% of license costs
    2 sources
  • AI resolution pricing
    $1/resolution
    1 source
  • Price increases over time
    10-15%
    1 source
  • Setup complexity and learning curve
    5-10% of license costs
    1 source
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Intercom
Gorgias
Auto-renewal
—
Yes
Cancellation
—
✓ Can cancel anytime on monthly plans
Commitment
—
✓ Monthly or 12 months
Price escalation
No published escalation schedule; users report opaque fee structures with unexpected charges arising as features are added or usage grows
Periodic price increases implemented; customers report receiving increase notifications
Can downgrade
—
✓ Yes
Based on 3 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
TrustRadius
8.7/5 (999)
Trustpilot
1/5 (4)
Best for
Individuals, startups, and small businesses
Watch out
Unpredictable and escalating per-resolution pricing for Fin AI agent
TrustRadius
8.7/5 (6)
Trustpilot
1.5/5 (24)
Best for
Very small ecommerce stores just starting out
Watch out
Spam emails and aggressive sales tactics
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Intercom pricing
Discount programs →
Visit Gorgias pricing
Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Help Desk/Support

Intercom

$29–$132
/month
4 plans
Full pricing breakdown →
VS
Help Desk/Support

Gorgias

$10–$900
/month
5 plans
Full pricing breakdown →

Intercom and Gorgias both operate in the help desk/support category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Intercom Gorgias
Essential $29 /user/month $10 /month
Advanced $85 /user/month $60 /month
Expert $132 /user/month $360 /month
Fin AI Agent (Standalone) Custom $900 /month
Enterprise — Custom

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Intercom

9 scenarios
$39/month
Starter Setup
$99/month
Growing Business
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
See all 9 scenarios →

Gorgias

3 scenarios
$50/month
Small Shopify Store
+ ~$25 AI = $75/month ($900/year)
$300/month
Growing Ecommerce Brand
+ $180 AI + $80 SMS = $560/month ($6,720/year)
$750/month
Large Retailer
+ $450 AI + $200 voice/SMS = $1,400/month ($16,800/year)

Market Intelligence

Intercom

Median annual cost
$1,020
Average negotiated discount
25%

Gorgias

Median annual cost
$1,764
Based on
9 deals

What Users Say

Intercom

Trustpilot
1/5 (4)
TrustRadius
8.7/10 (999)
Top complaints
  • Unpredictable and escalating per-resolution pricing for Fin AI agent
  • Total costs scale poorly at high ticket volumes
  • Chat widget failing to appear for some site visitors

Gorgias

Trustpilot
1.5/5 (24)
TrustRadius
8.7/10 (6)
Top complaints
  • Spam emails and aggressive sales tactics
  • Poor customer support responsiveness
  • Unexpected charges and billing issues

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Intercom 6 hidden costs

high
Fin AI Agent Per-Resolution Pricing $0.99-$1.00 per resolution
high
Feature Add-On Costs 10-30% of license costs
high
Usage-Based Contact/Seat Counting 5-25% of license costs
medium
Slow Vendor Support Response Times 5-10% of license costs
medium
Chat Widget Delivery Failures 5-10% of license costs
See all Intercom hidden costs →

Gorgias 4 hidden costs

high
Ticket volume-based pricing escalation 20-40% of license costs
medium
AI resolution pricing $1/resolution
medium
Price increases over time 10-15%
medium
Setup complexity and learning curve 5-10% of license costs
See all Gorgias hidden costs →

Contract Terms

Term Intercom Gorgias
Auto-renewal — Yes
Cancellation — Can cancel anytime on monthly plans
Minimum commitment — Monthly or 12 months
Price escalation No published escalation schedule; users report opaque fee structures with unexpected charges arising as features are added or usage grows Periodic price increases implemented; customers report receiving increase notifications
Can downgrade — Yes

Continue researching

Intercom

Gorgias

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