Kayako vs Intercom (2026): $1 vs $29 — Which Wins?
Compare / Kayako vs Intercom
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Team size
25 seats

Kayako vs Intercom

Help Desk/Support pricing comparison · 2026

Kayako pricing ranges from $1–$10000/resolution, while Intercom ranges from $29–$132/month. Intercom is typically 83% more affordable, though your actual cost depends on tier and team size.

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See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Kayako pricing
Free plan limits → Discount programs →
Visit Intercom pricing
Discount programs →
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2 products · Help Desk/Support
Side-by-side · live
Kayako
Kayako pivoted in 2025-2026 from traditional per-agent help desk pricing to a fully AI-res
verified 4d ago
View pricing →
Intercom
Intercom is a customer messaging platform that combines support, marketing, and product co
verified 17d ago
View pricing →
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Pricing model unknown
Pricing model unknown
no public list price found
Advanced
$26K/yr
year 1 license · $85/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
No Vendr data
—
Not in Vendr's deal flow
Median annual
$1.0K/yr
Vendr · n=0 · limited data avg 25% negotiated
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources No structured sources
Last verified 4d ago
Confidence Limited confidence
Sources 15 sourced facts
11 hidden-cost · 1 contract · Vendr median · 2 review platforms
Last verified 2w ago
Confidence High confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
No hidden costs documented
5 documented
  • Fin AI Agent Per-Resolution Pricing
    $0.99-$1.00 per resolution
    5 sources
  • Feature Add-On Costs
    10-30% of license costs
    2 sources
  • Usage-Based Contact/Seat Counting
    5-25% of license costs
    1 source
  • Slow Vendor Support Response Times
    5-10% of license costs
    1 source
  • Chat Widget Delivery Failures
    5-10% of license costs
    1 source
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
No public ratings yet
TrustRadius
8.7/5 (999)
Trustpilot
1/5 (4)
Best for
Individuals, startups, and small businesses
Watch out
Unpredictable and escalating per-resolution pricing for Fin AI agent
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Kayako pricing
Free plan limits → Discount programs →
Visit Intercom pricing
Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Help Desk/Support

Kayako

$1–$10000
/resolution
1 plan
Full pricing breakdown →
VS
Help Desk/Support

Intercom

$29–$132
/month
4 plans
Full pricing breakdown →

Plan-by-Plan Pricing

Plan Kayako Intercom
Kayako One Custom $29 /user/month
Advanced — $85 /user/month
Expert — $132 /user/month
Fin AI Agent (Standalone) — Custom

Continue researching

Kayako

Intercom

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