Zendesk Suite vs SysAid
IT Service Management (ITSM) pricing comparison · 2026
Zendesk Suite pricing ranges from $55–$169/month, while SysAid ranges from $79–$108/month. SysAid is typically 17% more affordable, though your actual cost depends on tier and team size.
Zendesk Suite
Zendesk Suite pricing starts at $55/agent/month for the Suite Team plan, billed annually.
verified 27d ago
$1.0K
$28K
SysAid
SysAid pricing starts at $79/user/month for the Help Desk plan, with the ITSM plan at $94/
verified 20d ago
$1.0K
$28K
Verdict · list-price math · year 1
Zendesk
saves
$1.5K
vs
SysAid
· 25 seats
Cheapest
$27K
Spread
5%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Suite Growth
$27K/yr
year 1 license · $89/seat
ITSM
$28K/yr
year 1 license · $94/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$1.0K/yr
Vendr · n=39
No Vendr data
—
Not in Vendr's deal flow
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
2 sourced facts
1 contract · Vendr median
Last verified
3w ago
Confidence
Limited confidence
Sources
4 sourced facts
3 hidden-cost · 1 review platform
Last verified
2w ago
Confidence
Limited confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Zendesk Suite and SysAid both operate in the it service management (itsm) category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Zendesk Suite | SysAid |
|---|---|---|
| Suite Team | $55 /month | $79 /month |
| Suite Growth | $89 /month | $94 /month |
| Suite Professional | $115 /month | $108 /month |
| Suite Enterprise | $169 /month | — |