ManageEngine ServiceDesk Plus vs BMC Helix ITSM

Name: BMC Helix ITSM
Brand: BMC Helix ITSM
Availability: OnlineOnly

IT Service Management (ITSM) pricing comparison · 2026

ManageEngine ServiceDesk Plus pricing ranges from $13–$67/month, while BMC Helix ITSM ranges from $0–$0/month. BMC Helix ITSM is typically 100% more affordable, though your actual cost depends on tier and team size.

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Above-the-fold path — each link opens the vendor's pricing page in a new tab.

Visit ManageEngine pricing

Free plan limits → Discount programs →

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Discount programs →

Compare

2 products · IT Service Management (ITSM)

Side-by-side · live

ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus pricing starts at $13/month for the Standard plan, with the

verified 27d ago

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BMC Helix ITSM

BMC Helix ITSM pricing information is not publicly available through standard sources.

verified 10d ago

View pricing →

Estimated license cost

at 25 seats

List price × seats. Click a tier below to lock it.

Professional

$8.1K/yr

year 1 license · $27/seat

Pricing model unknown

no public list price found

What buyers actually pay

median, annual

Vendr deal-flow data. The real benchmark, not list price.

Median annual

$6.0K/yr

Vendr · n=5 · limited data

No Vendr data

—

Not in Vendr's deal flow

REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from

Vendr · TrustRadius · Reddit · BBB · official docs

Sources 4 sourced facts

3 hidden-cost · Vendr median

Last verified 3w ago

Confidence Medium confidence

Sources No structured sources

Last verified 1w ago

Confidence Limited confidence

REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder

Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.

REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker

Severity-ranked, sourced

3 documented

Module Proliferation and Complex Licensing

10-30% of license costs

1 source
Minimum User/Device Licensing Requirements

$500-$2,000

1 source
Sales Response Time Delays

1-2 weeks project delay

1 source

No hidden costs documented

REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews

TrustRadius · Trustpilot · G2

No public ratings yet

Best for

Small teams needing basic help desk

Watch out

Admin interface can be confusing to navigate

No public ratings yet

Best for

Large enterprises requiring sophisticated ITSM with AIOps and multi-cloud management capabilities

Decide

Get a quote from each vendor

Each link opens the vendor's pricing page in a new tab.

Visit ManageEngine pricing

Free plan limits → Discount programs →

Visit BMC pricing

Discount programs →

License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.

IT Service Management (ITSM)