Freshdesk vs HubSpot Service Hub Pricing (2026)
Compare / Freshdesk vs HubSpot Service Hub
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Team size
25 seats

Freshdesk vs HubSpot Service Hub

Help Desk/Support pricing comparison · 2026

Freshdesk pricing ranges from $0–$89/agent/month, while HubSpot Service Hub ranges from $0–$20/seat/month. HubSpot Service Hub is typically 59% more affordable, though your actual cost depends on tier and team size.

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See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Freshdesk pricing
Free plan limits → Discount programs →
Visit HubSpot pricing
Free plan limits → Discount programs →
Compare
2 products · Help Desk/Support
Side-by-side · live
Freshdesk
Freshdesk is a cloud-based customer support software from Freshworks, serving over 60,000
verified 27d ago
$324 $348
View pricing →
HubSpot Service Hub
HubSpot Service Hub is the customer service arm of HubSpot's all-in-one CRM platform, desi
verified 27d ago
$324 $348
View pricing →
Verdict · Vendr median · year 1
Freshdesk saves $24 vs HubSpot · 25 seats
Cheapest $324
Spread 7%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Pro
$17K/yr
year 1 license · $55/seat
Pro
$4.5K/yr
year 1 license · $15/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$324/yr
Vendr · n=74
Median annual
$348/yr
Vendr · n=71
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 16 sourced facts
10 hidden-cost · 3 contract · Vendr median · 2 review platforms
Last verified 3w ago
Confidence High confidence
Sources 4 sourced facts
3 hidden-cost · Vendr median
Last verified 3w ago
Confidence Medium confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
5 documented
  • Seat Management Charges
    $19-$89/seat/month
    3 sources
  • 60-Day Cancellation Window
    2 months of subscription costs
    2 sources
  • Additional Integration Costs
    15-30% of base license costs
    2 sources
  • Tier Upgrade for Essential Features
    $36-$70/agent/month
    2 sources
  • Mid-Contract Price Increases
    20-30% price increase
    1 source
3 documented
  • Basic Features Locked Behind Paywalls
    20-40% of license costs
    1 source
  • Free Tier Data Lockout After 30 Days
    $9-$15/user/month
    1 source
  • External Onboarding Vendor Costs
    $2,000-$10,000
    1 source
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
TrustRadius
8.4/5 (637)
Trustpilot
1.6/5 (18)
Best for
Small teams starting out
Watch out
Poor customer support with slow response times and off-topic replies
No public ratings yet
Best for
Getting started
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Freshdesk pricing
Free plan limits → Discount programs →
Visit HubSpot pricing
Free plan limits → Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Help Desk/Support

Freshdesk

$0–$89
/agent/month
4 plans · Free tier
Full pricing breakdown →
VS
Help Desk/Support

HubSpot Service Hub

$0–$20
/seat/month
5 plans · Free tier
Full pricing breakdown →

Freshdesk and HubSpot Service Hub both operate in the help desk/support category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Freshdesk HubSpot Service Hub
Free Free /month Free /month
Growth $19 /agent/month $9 /month
Pro $55 /agent/month $15 /month
Enterprise $89 /agent/month $20 /month
Enterprise — Custom

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Freshdesk

7 scenarios
$0/month (free tier with basic features)
Solo / Getting Started
$59/month
Growing Business
$95/month
Enterprise Setup
See all 7 scenarios →

HubSpot Service Hub

3 scenarios
$60/month ($720/year)
Small Support Team (3 Agents)
Starter plan at $20/seat/month for 3 seats. No onboarding fee, no annual commitment required. Includes branding removal, basic automation, and ticket pipelines.
$11,100 Year 1 ($9,600 Professional plan + $1,500 onboarding)
Growing Support Operation (8 Agents)
Professional plan at $100/seat/month for 8 seats. Annual commitment required. Includes help center, custom workflows, SLA management, and analytics.
$30,500 Year 1 ($27,000 Enterprise plan + $3,500 onboarding)
Enterprise Service Team (15 Agents)
Enterprise plan at $150/seat/month for 15 seats. Annual upfront payment required. Includes Breeze AI agents, success forecasting, sandboxes, and SSO.

Market Intelligence

Freshdesk

Median annual cost
$324
Based on
74 deals

HubSpot Service Hub

Median annual cost
$348
Based on
71 deals

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Freshdesk 5 hidden costs

high
Seat Management Charges $19-$89/seat/month
critical
60-Day Cancellation Window 2 months of subscription costs
medium
Additional Integration Costs 15-30% of base license costs
medium
Tier Upgrade for Essential Features $36-$70/agent/month
high
Mid-Contract Price Increases 20-30% price increase
See all Freshdesk hidden costs →

HubSpot Service Hub 3 hidden costs

high
Basic Features Locked Behind Paywalls 20-40% of license costs
critical
Free Tier Data Lockout After 30 Days $9-$15/user/month
medium
External Onboarding Vendor Costs $2,000-$10,000
See all HubSpot Service Hub hidden costs →

Continue researching

Freshdesk

HubSpot Service Hub

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