Freshdesk vs Help Scout
Help Desk/Support pricing comparison · 2026
Freshdesk pricing ranges from $0–$89/agent/month, while Help Scout ranges from $0–$75/user/month. Freshdesk is typically 18% more affordable, though your actual cost depends on tier and team size.
Freshdesk
Freshdesk is a cloud-based customer support software from Freshworks, serving over 60,000
verified 27d ago
$324
$588
Help Scout
Help Scout is a customer service platform designed for teams who want powerful features wi
verified 27d ago
$324
$588
Verdict · Vendr median · year 1
Freshdesk
saves
$264
vs
Help
· 25 seats
Cheapest
$324
Spread
45%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Pro
$17K/yr
year 1 license · $55/seat
Plus
$14K/yr
year 1 license · $45/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$324/yr
Vendr · n=74
Median annual
$588/yr
Vendr · n=137
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
16 sourced facts
10 hidden-cost · 3 contract · Vendr median · 2 review platforms
Last verified
3w ago
Confidence
High confidence
Sources
1 sourced fact
Vendr median
Last verified
3w ago
Confidence
High confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Freshdesk and Help Scout both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Freshdesk | Help Scout |
|---|---|---|
| Free | Free /month | Free /month |
| Growth | $19 /agent/month | $25 /user/month |
| Pro | $55 /agent/month | $45 /user/month |
| Enterprise | $89 /agent/month | $75 /user/month |
| AI Answers | — | Custom |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Freshdesk
7 scenarios$0/month (free tier with basic features)
Solo / Getting Started
$59/month
Growing Business
$95/month
Enterprise Setup
Help Scout
3 scenarios$25/month
Starter Setup
$50/month
Growing Business
$65/month
Enterprise Setup
Market Intelligence
Freshdesk
- Median annual cost
- $324
- Based on
- 74 deals
Help Scout
- Median annual cost
- $588
- Based on
- 137 deals