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Help Scout costs Free to $75 per user/month as of July 2026, with 5 plans available including a free tier. Plans: Free (free), Standard at $25/user/month, Plus at $45/user/month, and Pro at $75/user/month. Enterprise pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Help Scout offers 5 pricing tiers: Free, Standard, Plus, Pro, AI Answers. A free plan is available. Paid plans include Standard at $25/user/month, Plus at $45/user/month, Pro at $75/user/month. The Standard plan is growing teams automating tasks beyond email.

Last verified: | Sources: 9 pricing pages and reviews
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Help Scout lists $0-$75/user/month, but hidden costs like implementation and support add to the total as of July 2026. Key hidden costs: live chat on standard limited to one user, full access requires plus, ai features (summarize, assist): included in pro only, phone support: pro plan only. Verified from 9 sources by CostBench.

Hidden Costs Breakdown

1

Live chat on Standard limited to one user, full access requires Plus

2

AI features (Summarize, Assist): Included in Pro only

3

Phone support: Pro plan only

4

Beacon (in-app messaging): Included but requires developer setup

5

Advanced integrations may require Zapier subscription

6

No native phone system - requires third-party integration

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