Price checkPer seat
Starter$25/user/moProfessional$65/user/moEnterprise$105/user/mo
See all 3 plans

All Front Plans & Pricing

Plan Monthly Annual Best For
View all features by plan (compare side-by-side)

Starter

  • Shared inbox and ticketing
  • AI Topics and up to 10 automation rules
  • Basic analytics
  • No-code public knowledge base
  • AI add-ons available

Professional

  • Everything in Starter
  • Omnichannel support for email, SMS, social, WhatsApp, and more
  • Macros and up to 20 automation rules
  • Advanced analytics
  • Multiple workspaces, SSO, and SCIM
  • AI add-ons available

Enterprise

  • Everything in Professional
  • Smart rules
  • Unlimited rules and macros
  • Multi-language knowledge base
  • Custom roles and permissions
  • AI Copilot, QA, and CSAT included
See Front Plans
Compare Front with alternativesAdjust seats, lock a tier, add up to 2 more products side-by-side. Shareable URL.
Cost calculator

What does Front actually cost you?

Drag the slider. Pick a tier. Your projected spend updates as you go.

Tier
Billing
Your projected cost$625per month · $25/seat × 25seats
Year 1 license$7.5K12 months at this rate
At a glance

List price by tier (annualized, per seat)

Per-seat list price across Front's plans, annualized. Custom-priced tiers show a hatched bar.

Starter$300/yr
Professional$780/yr
Enterprise$1.3K/yr
Real-world benchmark

Buyers actually pay a median of $497/yr for Front contracts (Vendr deal flow, n=327). That's a contract total — the more seats, the more leverage to negotiate down.

Quick Answer
Last verified:
High confidence

Front costs $25 to $105 per user/month as of July 2026, with 3 plans available. Plans: Starter at $25/user/month, Professional at $65/user/month, and Enterprise at $105/user/month. The median contract is $497/year based on 327 verified purchases.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Front offers 3 pricing tiers: Starter, Professional, Enterprise. Paid plans include Starter at $25/user/month, Professional at $65/user/month, Enterprise at $105/user/month. The Professional plan is enhanced automation and reporting for omnichannel support.

Compared to other help desk software, Front is positioned at the mid-market price point.

  • Median contract: $497/yr from 327 purchases Thin data
  • 6 documented hidden costs beyond list price
Last verified: | Sources: 26 pricing pages and reviews

How much does Front cost?

Front pricing ranges from $25 to $105/user/month across 3 plans. Plans include Starter at $25/user/month, Professional at $65/user/month, Enterprise at $105/user/month.

Front Pricing Overview

Front has 3 pricing plans ranging from $25 to $105/user/month. The Starter plan costs $25/user/month, best for essential capabilities to get started with single-channel support. The Professional plan costs $65/user/month, best for enhanced automation and reporting for omnichannel support. The Enterprise plan costs $105/user/month, best for advanced ai tools to accelerate resolution and elevate cx.

The median Front customer pays $497/year based on 327 verified purchases.

There are at least 6 documented hidden costs beyond Front's list price, including implementation, training, and add-on fees.

This pricing was last verified in June 30, 2026 from 26 independent sources.

See Front Plans

Front is a collaborative inbox and customer communication platform that transforms how teams handle customer support across multiple channels. Designed for teams that need to manage email, chat, SMS, and social media communications in one unified workspace, Front combines the familiarity of email with powerful help desk features like automation, analytics, and AI-powered tools.

Front's pricing structure includes three tiers starting at $25 per user per month for basic functionality, with advanced features and AI capabilities requiring higher-tier plans or additional paid add-ons. The platform is particularly popular among growing businesses that need collaborative customer support tools but want to maintain the simplicity of email-based workflows.

How Front Pricing Compares

Compare Front pricing against top alternatives in Help Desk.

Intercom $29-$132/mo Compare → Zendesk $19-$169/agent/mo Compare → Freshservice $29-$125/agent/mo Compare →

Compare Front vs Alternatives

Before committing to Front, compare pricing with these 3 alternatives in the same category.

VSIntercom
From $29/mo

Individuals, startups, and small businesses

Full comparison
VSZendesk
From $19/agent/mo

Small support teams

Full comparison
VSFreshservice
From $29/agent/mo

Small IT teams getting started with ITSM

Full comparison

All Front alternatives & migration guides

What Companies Actually Pay for Front

The median Front buyer pays $497/year based on 327 verified purchase transactions.

What companies actually pay $497/yr Median across 327 community cost mentions Thin data
Source: Community cost mentions (Reddit, Hacker News) — aggregated from 327 distinct user reports. Indicative only — not contract-grade data.

Front Year 1 Total Cost by Company Size

Real deployment costs including licenses, implementation, training, and admin — not just the sticker price.

Small Support Team $125 Year 1 total
Starter plan, annual billing
Total $125

5-person team handling email support with basic automation and analytics

Growing Business $1,275 Year 1 total
Professional
AI Copilot add-ons
Total $1,275

15-person team needing omnichannel support with advanced automation and AI assistance

Enterprise Support Center $5,250 Year 1 total
Enterprise with included AI features
Total $5,250

50-person support team with full AI suite, advanced analytics, and premium support

How Front Pricing Compares

Software Starting Price Top Price
Front $25/user/month $105/user/month
Freshdesk Free $89/agent/month
Freshservice $29/agent/month $119/agent/month
Gladly $38/user/month $150/user/month
Gorgias $10/month $900/month
HappyFox $24/agent/month $5999/agent/month

Detailed pricing comparisons:

Browse all Help Desk pricing →

6 Front Hidden Costs Beyond the List Price

Beyond the listed price, Front has at least 6 documented hidden costs that can significantly increase total cost of ownership.

Watch for 6 hidden costs
  • AI Copilot add-on: $20/user/month for response drafting
  • Smart QA add-on: $20/user/month for agent performance insights
  • Smart CSAT add-on: $10/user/month for satisfaction analytics
  • API rate upgrades: $200/month for each 100 additional requests per minute
  • Meta messaging fees plus 20% administration fee from Front
  • Mandatory onboarding fees for Enterprise annual contracts over $25,000
Tip

Ask your Front sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

How to Negotiate Front Pricing

Front contracts are negotiable. These 3 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 3 tactics
Compare Intercom and Help Scout Before Committing high success

Help Scout Standard at $25/user/month and Front Starter at $25/user/month cover similar use cases. Present these quotes to Front — Professional is $65/user/month and Enterprise is $105/user/month, with discounts often negotiable when competitive alternatives are presented.

Help desk platform pricing comparison
No Free Tier — Negotiate Pilot Period Before Committing medium success

Front requires a paid subscription from day one. Before signing, negotiate a 30-60 day paid pilot at a reduced rate or request a free extension of any trial period. Demonstrate team adoption during the pilot before committing to annual pricing.

Front pricing and sales process
Annual Commitment Required — Lock for Multi-Year medium success

Front typically requires annual commitment. Extending to a 2-year contract in exchange for a price lock (0% or 3% max annual uplift) is an effective negotiation strategy — Front's customer success teams prioritize retention over margin on renewal upsells.

SaaS help desk negotiation patterns
High success Medium Low / difficult

Full negotiation guide →

Front Price History

Pricing changes CostBench has tracked for Front, verified across 2 snapshots going back to 2026Q2.

  1. Front price decrease

    Highest tier decreased from $138 to $105/month

    -23.91%

  2. Front Starter decrease

    Starter tier decreased from $33 to $25/month

    -24.2%

  3. Front Professional decrease

    Professional tier decreased from $86 to $65/month

    -24.4%

Price decreased 24% over 0.5 years

View Front's full price history →

Front Pricing FAQ

01 How much does Front cost?

Front starts at $25/user/month (billed annually) for the Starter plan, $65/user/month for Professional, and $105/user/month for Enterprise. Annual billing saves approximately 24% compared to monthly pricing.

02 Does Front have a free plan or trial?

Front does not offer a free plan or free trial. All plans require paid subscriptions, with the Starter plan being the most affordable option at $25/user/month.

03 What are Front's hidden costs?

Front charges extra for AI features beyond base plan pricing: AI Copilot adds $25/user/month, Smart QA adds $25/user/month, and Smart CSAT adds $10/user/month. Additional costs include API rate upgrades ($200/month per 100 requests/minute) and messaging fees with a 20% administration markup.

04 How much does Front cost for 10 users?

For 10 users on the Starter plan, Front costs $250/month ($3,000/year) with annual billing. Professional would cost $650/month ($7,800/year), and Enterprise would be $1,050/month ($12,600/year).

05 What's included in Front's Starter plan?

The Starter plan includes one communication channel (email, chat, or SMS), shared inbox, basic ticketing, AI Topics, up to 10 automation rules, basic analytics, and a knowledge base. It's limited to 10 users maximum.

06 Can I use Front for omnichannel support?

Omnichannel support (email, SMS, chat, social media, WhatsApp) is only available on Professional ($65/user/month) and Enterprise ($105/user/month) plans. The Starter plan is limited to a single channel.

Is this pricing incorrect? — we'll verify and update it.