Price checkPer seat
StarterCustomProfessionalCustomEnterpriseCustom
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All Front Plans & Pricing

Plan Monthly Annual Best For
View all features by plan (compare side-by-side)

Starter

  • Shared inbox and ticketing
  • AI Topics and up to 10 automation rules
  • Basic analytics
  • No-code public knowledge base
  • AI add-ons available

Professional

  • Everything in Starter
  • Omnichannel support for email, SMS, social, WhatsApp, and more
  • Macros and up to 20 automation rules
  • Advanced analytics
  • Multiple workspaces, SSO, and SCIM
  • AI add-ons available

Enterprise

  • Everything in Professional
  • Smart rules
  • Unlimited rules and macros
  • Multi-language knowledge base
  • Custom roles and permissions
  • AI Copilot, QA, and CSAT included
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Quick Answer
Last verified:
High confidence

Front uses custom pricing as of September 2026 with 3 plans available. Contact Front directly for a personalized quote. The median contract is $31,740/year based on 134 verified purchases.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Front offers 3 pricing tiers: Starter, Professional, Enterprise. The Professional plan is enhanced automation and reporting for omnichannel support.

Compared to other help desk software, Front is positioned at the mid-market price point.

  • Median contract: $31,740/yr from 134 purchases Precise
  • Average negotiated discount: 14%
  • 5 documented hidden costs beyond list price
  • Contracts auto-renew
Last verified: | Sources: 26 pricing pages and reviews

How much does Front cost?

Front uses custom pricing across 3 plans. Contact Front directly for a personalized quote. Plans include Starter (custom pricing), Professional (custom pricing), Enterprise (custom pricing).

Front Pricing Overview

Front uses custom pricing — contact their sales team for a quote. The Starter plan requires contacting sales for a custom quote and is designed for essential capabilities to get started with single-channel support. The Professional plan requires contacting sales for a custom quote and is designed for enhanced automation and reporting for omnichannel support. The Enterprise plan requires contacting sales for a custom quote and is designed for advanced ai tools to accelerate resolution and elevate cx.

Front contracts auto-renew, with a 1 year minimum commitment.

The median Front customer pays $31,740/year based on 134 verified purchases, with an average 14% discount available through negotiation.

There are at least 5 documented hidden costs beyond Front's list price, including implementation, training, and add-on fees.

This pricing was last verified in August 9, 2026 from 26 independent sources.

See Front Plans

Front is a collaborative inbox and customer communication platform that transforms how teams handle customer support across multiple channels. Designed for teams that need to manage email, chat, SMS, and social media communications in one unified workspace, Front combines the familiarity of email with powerful help desk features like automation, analytics, and AI-powered tools.

Front's pricing structure includes three tiers starting at $25 per user per month for basic functionality, with advanced features and AI capabilities requiring higher-tier plans or additional paid add-ons. The platform is particularly popular among growing businesses that need collaborative customer support tools but want to maintain the simplicity of email-based workflows.

How Front Pricing Compares

Compare Front pricing against top alternatives in Help Desk.

Intercom $29-$132/mo Compare → Zendesk $19-$169/agent/mo Compare → Freshservice $29-$125/agent/mo Compare →

Compare Front vs Alternatives

Before committing to Front, compare pricing with these 3 alternatives in the same category.

VSIntercom
From $29/mo

Individuals, startups, and small businesses

Full comparison
VSZendesk
From $19/agent/mo

Small support teams

Full comparison
VSFreshservice
From $29/agent/mo

Small IT teams getting started with ITSM

Full comparison

All Front alternatives & migration guides

What Companies Actually Pay for Front

The median Front buyer pays $31,740/year based on 134 verified purchase transactions, with an average 14% savings through negotiation.

What companies actually pay $31,740/yr Median across 134 purchases Precise
14% avg. savings
with negotiation
Review scores
Trustpilot 1.1out of 5 (24)
Third-party review aggregates, as of Aug 2026
Top pricing complaints
Aggressive per-feature upselling with nearly every capability gated behind additional chargesNo phone or screenshare support at any spend levelAnnual contracts paid upfront with no refunds under any circumstancesInability to reduce seat count during an annual term
Source: Vendr buyer database — median calculated from 134 real purchase transactions. Savings figure reflects negotiated discounts reported by buyers.

Front Year 1 Total Cost by Company Size

Real deployment costs including licenses, implementation, training, and admin — not just the sticker price.

Small Support Team $125 Year 1 total
Starter plan, annual billing
Total $125

5-person team handling email support with basic automation and analytics

Growing Business $1,275 Year 1 total
Professional
AI Copilot add-ons
Total $1,275

15-person team needing omnichannel support with advanced automation and AI assistance

Enterprise Support Center $5,250 Year 1 total
Enterprise with included AI features
Total $5,250

50-person support team with full AI suite, advanced analytics, and premium support

2-User Small Team $87 Year 1 total

Minimum viable deployment for shared inbox management with two users

Enterprise Team (~30+ Users) $40,000 Year 1 total

Larger organization with substantial Front deployment including multiple inboxes and integrations

Typical Vendr Buyer (Negotiated) $31,740 Year 1 total
approximately 14% below list price
Total $31,740

Median Front customer based on aggregated Vendr deal data, reflecting a typical negotiated contract

How Front Pricing Compares

Software Starting Price Top Price
Front $25/seat/month $105/seat/month
Freshdesk Free $89/agent/month
Freshservice $19/agent/month $99/agent/month
Gladly $38/user/month $150/user/month
Gorgias $10/month $900/month
HappyFox $24/agent/month $99/agent/month

Detailed pricing comparisons:

Browse all Help Desk pricing →

5 Front Hidden Costs Beyond the List Price

Beyond the listed price, Front has at least 5 documented hidden costs that can significantly increase total cost of ownership.

Watch for 5 hidden costs
  • Feature Gating and Per-Feature Upsells 15-30% of license costs
    high 3 sources
    Trustpilot "Front is absurdly expensive, and literally every single thing you try to do comes at an extra cost. Everything is capped, everything is charged 'per seat,' and you have to pay for a minimum number of seats per term."
    Trustpilot "If you have a subscription with Front, you won't be able to use most of the features unless you pay extra for that specific thing."
    Trustpilot "they've eliminated the 'unified inbox' functionality if you use more than one communication channel. This means you can no longer have combined phone/email/SMS support without paying significantly more."
  • AI Resolution Fees $0.70 per AI resolution
    medium 1 source
    Trustpilot "Even their 'Ai stuff' cost $0.70 per resolution, which is complete nonsense."
  • Minimum Seat Commitments — No Mid-Term Reductions 5-20% of license costs
    high 2 sources
    Trustpilot "Currently purchasers of this software (Admins) are able to add Seats for additional users anytime, but unable to reduce the number of Seats in Front during an annual term."
    Trustpilot "everything is charged 'per seat,' and you have to pay for a minimum number of seats per term."
  • No Phone Support at Any Spend Level 5-10% of license costs
    medium 3 sources
    Trustpilot "Our company spends $40,000 per year for front - and front does NOT offer ANY phone support."
    Trustpilot "FRONT - doesn't matter how much you spend - don't want to talk to you over the phone."
    Trustpilot "Customer service is almost non-existent. Cannot get anyone on the phone or to screenshare for initial setup of email channels and inboxes. Every few days someone will send a link to cryptic instructions on their website."
  • Vendor Lock-In and Migration Costs 10-25% of license costs
    high 1 source
    Trustpilot "Once you've used them for a while you're heavily locked into Front due to how the emails are handled and stored on their servers. If you setup a lot of integrations then it's very difficult to leave and setup somewhere else. They have you trapped."
Tip

Ask your Front sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 2 independent sources
Trustpilot Consumer reviews Vendr Verified buyer transactions
Key claims include inline source attribution. Data verified against multiple independent sources. 24 source citations total.

Front Contract Terms

Front contracts auto-renew and cannot be downgraded mid-term. Changes require advance notice. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal Yes
Minimum Commitment 1 year
Mid-Term Downgrade Not allowed
Payment Terms Annual upfront
Price Escalation $5/user price increase reported in 2025 alongside simultaneous feature removals; users report recurring price increases with no published schedule
Note

Admins can add seats at any time during an annual term but cannot reduce seat count. Seat reductions are not permitted mid-contract.

Based on 5 verified sources

How to Negotiate Front Pricing

Front contracts are negotiable — buyers save an average of 14% off list price. These 8 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 8 tactics
Compare Intercom and Help Scout Before Committing high success

Help Scout Standard at $25/user/month and Front Starter at $25/user/month cover similar use cases. Present these quotes to Front — Professional is $65/user/month and Enterprise is $105/user/month, with discounts often negotiable when competitive alternatives are presented.

Help desk platform pricing comparison
Use a procurement platform for benchmarked pricing high success

Vendr data shows Front buyers save an average of 14% off list price across 134 purchases. Engaging a SaaS procurement platform or negotiation specialist before signing gives you benchmark data and a professional intermediary, yielding discounts of up to 14% or more without requiring you to do the negotiating directly.

Vendr (deal flow, 134 purchases)
No Free Tier — Negotiate Pilot Period Before Committing medium success

Front requires a paid subscription from day one. Before signing, negotiate a 30-60 day paid pilot at a reduced rate or request a free extension of any trial period. Demonstrate team adoption during the pilot before committing to annual pricing.

Front pricing and sales process
Annual Commitment Required — Lock for Multi-Year medium success

Front typically requires annual commitment. Extending to a 2-year contract in exchange for a price lock (0% or 3% max annual uplift) is an effective negotiation strategy — Front's customer success teams prioritize retention over margin on renewal upsells.

SaaS help desk negotiation patterns
Negotiate the lowest possible seat floor before signing medium success

Front does not allow seat reductions mid-contract. Before signing, push for the lowest seat minimum the account team will accept — you can always purchase additional seats, but you cannot return unused ones. Overestimating headcount at signing locks in excess spend for the full annual term.

Trustpilot user reports
Obtain competing quotes to use as leverage medium success

Users report migrating to or evaluating Missive, Help Scout, Safaridesk, and Helpwise as lower-cost Front alternatives. Presenting documented quotes from these competitors to your Front account manager demonstrates a credible walk-away option, which is the strongest individual negotiation lever available.

Trustpilot user reports
Require feature continuity guarantees in the contract medium success

Front has removed features mid-contract (Outlook two-way sync, unified inbox) without offering early termination to affected customers. Before signing, negotiate a contractual clause that grants early termination rights without penalty if any currently included feature is removed or materially degraded during the contract term.

Trustpilot user reports (Feb–Sep 2026)
Push to cap or bundle AI resolution fees low success

Front's $0.70/AI resolution model is a variable cost that can grow unexpectedly. During contract negotiation, request a monthly flat cap on AI resolution fees or a bundled AI credit allotment rather than open-ended per-resolution billing.

Trustpilot user reports
High success Medium Low / difficult

Full negotiation guide →

Front Price History

Pricing changes CostBench has tracked for Front, verified across 3 snapshots going back to 2026Q2.

  1. Front price decrease

    Highest tier decreased from $138 to $105/month

    -23.91%

  2. Front Starter decrease

    Starter tier decreased from $33 to $25/month

    -24.2%

  3. Front Professional decrease

    Professional tier decreased from $86 to $65/month

    -24.4%

View Front's full price history →

Front Pricing FAQ

01 How much does Front cost?

Front starts at $25/user/month (billed annually) for the Starter plan, $65/user/month for Professional, and $105/user/month for Enterprise. Annual billing saves approximately 24% compared to monthly pricing.

02 Does Front have a free plan or trial?

Front does not offer a free plan or free trial. All plans require paid subscriptions, with the Starter plan being the most affordable option at $25/user/month.

03 What are Front's hidden costs?

Front charges extra for AI features beyond base plan pricing: AI Copilot adds $25/user/month, Smart QA adds $25/user/month, and Smart CSAT adds $10/user/month. Additional costs include API rate upgrades ($200/month per 100 requests/minute) and messaging fees with a 20% administration markup.

04 How much does Front cost for 10 users?

For 10 users on the Starter plan, Front costs $250/month ($3,000/year) with annual billing. Professional would cost $650/month ($7,800/year), and Enterprise would be $1,050/month ($12,600/year).

05 What's included in Front's Starter plan?

The Starter plan includes one communication channel (email, chat, or SMS), shared inbox, basic ticketing, AI Topics, up to 10 automation rules, basic analytics, and a knowledge base. It's limited to 10 users maximum.

06 Can I use Front for omnichannel support?

Omnichannel support (email, SMS, chat, social media, WhatsApp) is only available on Professional ($65/user/month) and Enterprise ($105/user/month) plans. The Starter plan is limited to a single channel.

07 Can I get a refund if Front doesn't work for us after signing an annual contract?

No. Front does not provide refunds under any circumstances on annual contracts. Users report being denied refunds even when experiencing serious operational issues such as email delivery failures and broken integrations that impacted their business. Thoroughly pilot the platform on a short trial before committing to an annual contract.

08 Can I reduce the number of seats during my annual subscription?

No. Front allows admins to add seats at any time but does not permit reducing seat count during an active annual term. If your team shrinks, you continue paying for all committed seats until renewal. Negotiate the lowest possible seat minimum before signing.

09 Does Front offer phone support at the Enterprise plan ($105/user/month)?

No. Front does not offer phone or screenshare support at any tier, including Enterprise. Multiple users spending tens of thousands of dollars annually report being limited to chat and email support only, with slow response times and scripted replies.

10 How does Front's AI pricing work and what does it cost?

Front charges $0.70 per AI resolution as a per-usage fee on top of your base subscription. This is not bundled into any plan. Teams with high inquiry volume should estimate their expected AI resolution volume carefully before relying on this feature, as the per-resolution model can accumulate significant additional costs.

11 Does Front's Outlook integration provide a true two-way sync?

No, as of early 2026. Front changed its Outlook integration to a one-way sync — emails are pulled into Front, but actions taken in Front (reading, archiving, deleting, tagging) do not sync back to Outlook. Front confirmed this change is permanent. Teams where some members work in Front and others work directly in Outlook will experience significant workflow disruption.

12 How difficult is it to migrate away from Front to a competitor?

Difficult. Front stores emails on its own servers and integrations are tightly coupled to the platform. Users who have built extensive workflows in Front report that switching to a competitor requires rebuilding all integrations and risks losing access to historical email data, creating substantial migration effort and cost.

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