Front vs Pylon
Help Desk pricing comparison · 2026
Front pricing ranges from $25–$105/seat/month, while Pylon ranges from $59–$139/seat/month. Front is typically 27% more affordable, though your actual cost depends on tier and team size.
Front
Front is a collaborative inbox and customer communication platform that transforms how tea
verified 5w ago
$32K
$101K
Pylon
Pylon is an AI-native B2B customer support platform that helps companies manage support ac
verified 7w ago
$32K
$101K
Recorded annual contract medians
Front
median is
$69K
less than
Pylon
· different customer contracts; not a quote
Cheapest
$32K
Spread
69%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Pricing model unknown
Pricing model unknown
no public list price found
Professional
$27K/yr
year 1 license · $89/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$32K/yr
Vendr · n=134
avg 14% negotiated
Median annual
$101K/yr
Vendr · n=0 · limited data
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
17 sourced facts
10 hidden-cost · 5 contract · Vendr median · 1 review platform
Last verified
1mo ago
Confidence
High confidence
Sources
7 sourced facts
5 hidden-cost · Vendr median · 1 review platform
Last verified
1mo ago
Confidence
High confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 04
Contract terms
The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.
Front
Pylon
Auto-renewal
Yes
—
Cancellation
—
—
Commitment
1 year
Annual commitment required on all plans; no mid-contract seat reductions or module downgrades
Price escalation
$5/user price increase reported in 2025 alongside simultaneous feature removals; users report recurring price increases with no published schedule
—
Can downgrade
No
No
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Front and Pylon both operate in the help desk category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Front | Pylon |
|---|---|---|
| Starter | Custom | $59 /seat/month |
| Professional | Custom | $89 /seat/month |
| Enterprise | Custom | $139 /seat/month |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Front
6 scenarios$125/month (Starter plan, annual billing)
Small Support Team
$1,275/month (Professional + AI Copilot add-ons)
Growing Business
$5,250/month (Enterprise with included AI features)
Enterprise Support Center
Pylon
5 scenarios$2,124/year ($177/month)
Small B2B Team on Starter
$5,340/year ($445/month base)
Growing Team on Professional
$16,680/year ($1,390/month base)
Enterprise Team
Market Intelligence
Front
- Median annual cost
- $31,740
- Average negotiated discount
- 14%
- Based on
- 134 deals
Pylon
- Median annual cost
- $100,800
Contract Terms
| Term | Front | Pylon |
|---|---|---|
| Auto-renewal | Yes | — |
| Cancellation | — | — |
| Minimum commitment | 1 year | Annual commitment required on all plans; no mid-contract seat reductions or module downgrades |
| Price escalation | $5/user price increase reported in 2025 alongside simultaneous feature removals; users report recurring price increases with no published schedule | — |
| Can downgrade | No | No |