Front vs Gorgias Pricing (2026)
Compare / Front vs Gorgias
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Team size
25 seats

Front vs Gorgias

Help Desk pricing comparison · 2026

Front pricing ranges from $25–$105/seat/month, while Gorgias ranges from $10–$900/month. Front is typically 86% more affordable, though your actual cost depends on tier and team size.

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2 products · Help Desk
Side-by-side · live
Front
Front is a collaborative inbox and customer communication platform that transforms how tea
verified 5w ago
$1.8K $32K
View pricing →
Gorgias
Gorgias is a customer support platform built specifically for ecommerce businesses, servin
verified 11w ago
$1.8K $32K
View pricing →
Recorded annual contract medians
Gorgias median is $30K less than Front · different customer contracts; not a quote
Cheapest $1.8K
Spread 94%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Pricing model unknown
Pricing model unknown
no public list price found
Basic
$720/yr
year 1 license · flat plan price
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$32K/yr
Vendr · n=134 avg 14% negotiated
↓ Lowest median
Median annual
$1.8K/yr
Vendr · n=9 · limited data
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 17 sourced facts
10 hidden-cost · 5 contract · Vendr median · 1 review platform
Last verified 1mo ago
Confidence High confidence
Sources 10 sourced facts
5 hidden-cost · 2 contract · Vendr median · 2 review platforms
Last verified 2mo ago
Confidence High confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
5 documented
  • Feature Gating and Per-Feature Upsells
    15-30% of license costs
    3 sources
  • AI Resolution Fees
    $0.70 per AI resolution
    1 source
  • Minimum Seat Commitments — No Mid-Term Reductions
    5-20% of license costs
    2 sources
  • No Phone Support at Any Spend Level
    5-10% of license costs
    3 sources
  • Vendor Lock-In and Migration Costs
    10-25% of license costs
    1 source
4 documented
  • Ticket volume-based pricing escalation
    20-40% of license costs
    2 sources
  • AI resolution pricing
    $1/resolution
    1 source
  • Price increases over time
    10-15%
    1 source
  • Setup complexity and learning curve
    5-10% of license costs
    1 source
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Front
Gorgias
Auto-renewal
Yes
Yes
Cancellation
—
✓ Can cancel anytime on monthly plans
Commitment
1 year
✓ Monthly or 12 months
Price escalation
$5/user price increase reported in 2025 alongside simultaneous feature removals; users report recurring price increases with no published schedule
Periodic price increases implemented; customers report receiving increase notifications
Can downgrade
No
✓ Yes
Based on 7 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
Trustpilot
1.1out of 5 (24)
Best for
Essential capabilities to get started with single-channel support
Watch out
Aggressive per-feature upselling with nearly every capability gated behind additional charges
TrustRadius
8.7out of 5 (6)
Trustpilot
1.5out of 5 (24)
Best for
Very small ecommerce stores starting with low monthly support volume
Watch out
Spam emails and aggressive sales tactics
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Front pricing
Discount programs →
Visit Gorgias pricing
Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Help Desk

Front

$25–$105
/seat/month
3 plans
Full pricing breakdown →
VS
Help Desk

Gorgias

$10–$900
/month
5 plans
Full pricing breakdown →

Front and Gorgias both operate in the help desk category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Front Gorgias
Starter Custom $10 /month
Professional Custom $60 /month
Enterprise Custom $360 /month
Advanced — $900 /month
Enterprise — Custom

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Front

6 scenarios
$125/month (Starter plan, annual billing)
Small Support Team
$1,275/month (Professional + AI Copilot add-ons)
Growing Business
$5,250/month (Enterprise with included AI features)
Enterprise Support Center
See all 6 scenarios →

Gorgias

3 scenarios
$50/month
Small Shopify Store
+ ~$25 AI = $75/month ($900/year)
$300/month
Growing Ecommerce Brand
+ $180 AI + $80 SMS = $560/month ($6,720/year)
$750/month
Large Retailer
+ $450 AI + $200 voice/SMS = $1,400/month ($16,800/year)

Market Intelligence

Front

Median annual cost
$31,740
Average negotiated discount
14%
Based on
134 deals

Gorgias

Median annual cost
$1,764
Based on
9 deals

What Users Say

Front

Trustpilot
1.1out of 5 (24)
Top complaints
  • Aggressive per-feature upselling with nearly every capability gated behind additional charges
  • No phone or screenshare support at any spend level
  • Annual contracts paid upfront with no refunds under any circumstances

Gorgias

Trustpilot
1.5out of 5 (24)
TrustRadius
8.7out of 10 (6)
Top complaints
  • Spam emails and aggressive sales tactics
  • Poor customer support responsiveness
  • Unexpected charges and billing issues

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Front 5 hidden costs

high
Feature Gating and Per-Feature Upsells 15-30% of license costs
medium
AI Resolution Fees $0.70 per AI resolution
high
Minimum Seat Commitments — No Mid-Term Reductions 5-20% of license costs
medium
No Phone Support at Any Spend Level 5-10% of license costs
high
Vendor Lock-In and Migration Costs 10-25% of license costs
See all Front hidden costs →

Gorgias 4 hidden costs

high
Ticket volume-based pricing escalation 20-40% of license costs
medium
AI resolution pricing $1/resolution
medium
Price increases over time 10-15%
medium
Setup complexity and learning curve 5-10% of license costs
See all Gorgias hidden costs →

Contract Terms

Term Front Gorgias
Auto-renewal Yes Yes
Cancellation — Can cancel anytime on monthly plans
Minimum commitment 1 year Monthly or 12 months
Price escalation $5/user price increase reported in 2025 alongside simultaneous feature removals; users report recurring price increases with no published schedule Periodic price increases implemented; customers report receiving increase notifications
Can downgrade No Yes

Continue researching

Front

Gorgias

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