Quick Answer
Last verified:
High confidence

Front uses custom pricing as of September 2026 with 3 plans available. Contact Front directly for a personalized quote. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Front offers 3 pricing tiers: Starter, Professional, Enterprise. The Professional plan is enhanced automation and reporting for omnichannel support.

Last verified: | Sources: 26 pricing pages and reviews
Know Before You Buy — See Front Plans

Front lists $25-$105/seat/month, but hidden costs like implementation and support add to the total as of September 2026. Key hidden costs: feature gating and per-feature upsells, ai resolution fees, minimum seat commitments — no mid-term reductions. Verified from 26 sources by CostBench.

Hidden Costs Breakdown

1

Feature Gating and Per-Feature Upsells

high addon

Front aggressively caps most features behind higher-tier paywalls. Users report being unable to access core functionality without paying extra for specific add-ons. The unified inbox feature across multiple communication channels (email, phone, SMS) was removed from base plans and now requires a significantly higher tier.

trustpilot

Front is absurdly expensive, and literally every single thing you try to do comes at an extra cost. Everything is capped, everything is charged 'per seat,' and you have to pay for a minimum number of seats per term.

trustpilot

If you have a subscription with Front, you won't be able to use most of the features unless you pay extra for that specific thing.

2

AI Resolution Fees

medium addon

Front charges $0.70 per AI resolution as a separate per-usage fee on top of the base subscription, unlike most competitors that bundle AI features into flat monthly rates. Teams handling high inquiry volumes can accumulate significant additional costs.

trustpilot

Even their 'Ai stuff' cost $0.70 per resolution, which is complete nonsense.

3

Minimum Seat Commitments — No Mid-Term Reductions

high overage

Front requires a minimum number of seats per contract term and does not allow seat count reductions during an active annual contract. Teams that experience headcount decreases are locked into paying for unused licenses until renewal.

trustpilot

Currently purchasers of this software (Admins) are able to add Seats for additional users anytime, but unable to reduce the number of Seats in Front during an annual term.

trustpilot

everything is charged 'per seat,' and you have to pay for a minimum number of seats per term.

4

No Phone Support at Any Spend Level

medium support

Front does not offer phone or screenshare support regardless of contract size or tier. Customers spending $40,000/year or more are still limited to chat and email support, leading to slow resolution of critical issues and increased internal troubleshooting costs.

trustpilot

Our company spends $40,000 per year for front - and front does NOT offer ANY phone support.

trustpilot

FRONT - doesn't matter how much you spend - don't want to talk to you over the phone.

5

Vendor Lock-In and Migration Costs

high migration

Front stores emails on its own servers and tightly couples integrations to its platform. Users who have built out extensive integration workflows report that switching to a competitor is extremely difficult and time-consuming, creating significant migration costs and effectively trapping customers.

trustpilot

Once you've used them for a while you're heavily locked into Front due to how the emails are handled and stored on their servers. If you setup a lot of integrations then it's very difficult to leave and setup somewhere else. They have you trapped.

Frequently Asked Questions

01 What hidden costs should I budget for with Front?

Beyond the license fee, budget for: Feature Gating and Per-Feature Upsells (15-30% of license costs); AI Resolution Fees ($0.70 per AI resolution); Minimum Seat Commitments — No Mid-Term Reductions (5-20% of license costs); No Phone Support at Any Spend Level (5-10% of license costs); Vendor Lock-In and Migration Costs (10-25% of license costs). Exact totals depend on your deployment size and negotiated terms.

02 Does Front charge for implementation?

Implementation costs for Front vary by deployment size and customization. Contact the vendor or check our sourced hidden-cost breakdown above for verified figures.

03 How much does Front support cost?

Front does not offer phone or screenshare support regardless of contract size or tier. Customers spending $40,000/year or more are still limited to chat and email support, leading to slow resolution of critical issues and increased internal troubleshooting costs. Estimated impact: 5-10% of license costs.

04 Are there overage or storage costs with Front?

Front requires a minimum number of seats per contract term and does not allow seat count reductions during an active annual contract. Teams that experience headcount decreases are locked into paying for unused licenses until renewal. Estimated impact: 5-20% of license costs.

05 What add-ons cost extra with Front?

Add-on pricing for Front varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

Now You Know the Real Cost — See Front Plans

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