LiveAgent vs ServiceNow
Help Desk/Support pricing comparison · 2026
LiveAgent pricing ranges from $15–$85/agent/month, while ServiceNow ranges from $100–$300/user/month. LiveAgent is typically 67% more affordable, though your actual cost depends on tier and team size.
LiveAgent
LiveAgent is an all-in-one help desk and customer support platform for teams that need mul
verified 27d ago
$130K
$250K
ServiceNow
ServiceNow is the leading enterprise cloud platform for digital workflows, serving over 7,
verified 21d ago
$130K
$250K
Verdict · Vendr median · year 1
ServiceNow
saves
$120K
vs
LiveAgent
· 25 seats
Cheapest
$130K
Spread
48%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Medium
$11K/yr
year 1 license · $35/seat
Professional
$45K/yr
year 1 license · $150/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$250K/yr
Vendr · n=5 · limited data
↓ Lowest median
Median annual
$130K/yr
Vendr · n=82
avg 8% negotiated
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
1 sourced fact
Vendr median
Last verified
3w ago
Confidence
High confidence
Sources
15 sourced facts
10 hidden-cost · 4 contract · Vendr median
Last verified
3w ago
Confidence
High confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
LiveAgent and ServiceNow both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | LiveAgent | ServiceNow |
|---|---|---|
| Small | $19 /agent/month | $100 /user/month |
| Medium | $35 /agent/month | $150 /user/month |
| Large | $59 /agent/month | $250 /user/month |
| Enterprise | $85 /agent/month | $300 /user/month |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
LiveAgent
3 scenarios$45/month
Small Team Setup
$145/month
Growing Business
$690/month
Enterprise Support
ServiceNow
6 scenariosCustom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
Around $150/user/month on the most popular plan
Typical Usage
Around $150/user/month on the most popular plan
Typical Usage
Market Intelligence
LiveAgent
- Median annual cost
- $250,000
- Based on
- 5 deals
ServiceNow
- Median annual cost
- $129,976
- Average negotiated discount
- 8%
- Based on
- 82 deals