Quick Answer
Last verified:
High confidence

D-ID costs Free to $108 per month as of July 2026, with 4 plans available including a free tier. Plans: Trial (free), Lite at $4.7/month, Pro at $16/month, and Advanced at $108/month. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

D-ID offers 4 pricing tiers: Trial, Lite, Pro, Advanced. A free plan is available. Paid plans include Lite at $4.7/month, Pro at $16/month, Advanced at $108/month. The Lite plan is casual use.

Last verified: | Sources: 2 pricing pages and reviews
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D-ID lists $0-$108/month, but hidden costs like implementation and support add to the total as of July 2026. Key hidden costs: credits lost on failed or poor-quality videos, no editing after creation - must rebuy credits, watermark removal requires developer skills. Verified from 2 sources by CostBench.

Hidden Costs Breakdown

1

Credits Lost on Failed or Poor-Quality Videos

critical overage

Credits are deducted even when videos fail to generate, get stuck at 99%, crash, or turn out with poor quality (bad lip sync, technical errors). Users report losing credits on multiple failed attempts with no refund or credit restoration.

trustpilot

The Video Avatar failed to generate after multiple tries and comsumed the credits.

trustpilot

The only flaw is the credit system; if the video turns out poorly, credits are still deducted, whi...

2

No Editing After Creation - Must Rebuy Credits

high overage

Once a video is generated, there is no free editing option. Any changes require creating a new video using the 'edit as new' feature, consuming additional credits. This means even minor text corrections or adjustments require purchasing more credits.

trustpilot

Once a video gets generated your credits are gone. There's no going back and editing the video for free. The only edit option is 'edit as new' and buy more credits as necessary.

3

Watermark Removal Requires Developer Skills

medium addon

The Advanced plan ($108/month) advertises watermark removal/replacement, but this feature requires developer knowledge to implement. Non-technical users cannot actually use this feature despite paying for it.

trustpilot

On their website, they only say that in the Advance package you can remove/replace the watermark with your own. What they don't say is that you need to be a developer to do this. Dinesh was very unhelpful, didn't answer any of my questions and suggested to rather fix this myself, and this while I have told him I am not a developer.

4

Strict Character and Time Limits Force Multiple Videos

medium overage

Text input is limited to 3,850 characters and audio uploads max out at 5 minutes. Longer content requires splitting into multiple videos and merging externally, consuming more credits and requiring additional video editing tools.

trustpilot

First, there's a 3850 character limit for the text. Yes, 3850 characters, not syllables or words. If you want to upload an audio file instead the max is 5 minutes... Because of the length of my project, 8500 characters, I had to create 3 videos (mp4s) and use ffmpeg to merge them.

5

Extremely Limited Video Minutes Per Month

medium overage

The Lite plan provides only 10 minutes of video output per month despite costing $4.70/month. This is severely limiting for any regular content creation needs.

trustpilot

For $5.99/mo you only get 10 minutes of video a month? Like, What? and it also includes their stupid watermark.

6

No Free Editing – Must Regenerate and Pay Credits

high addon

Once a video is generated, there is no ability to edit it. Any changes require regenerating the video from scratch, consuming additional credits. This creates compounding costs for iterative content creation.

trustpilot

Once a video gets generated your credits are gone. There's no going back and editing the video for free. The only edit option is "edit as new" and buy more credits as necessary.

7

Subscription Auto-Renewal with Difficult Cancellation

critical compliance

D-ID subscriptions auto-renew and the cancellation process is deliberately obscured. Multiple users report being unable to find the cancellation button, leading to months of unwanted charges. Customer service does not assist with cancellations and refers users to fine print in the customer agreement.

trustpilot

This is going to be the third month that D-id charges me for money. I emailed them many times to cancel my subscription because I failed to cancel it, I could not find the buttons right or left as they directed for the settings(it might not exist).

trustpilot

The membership auto-renews and then customer serviced refers you back to a 15 page customer agreement, where, in the fine print, it says that once a membership auto-renews it will not be refunded.

8

Strict Content and Input Limits

medium overage

The platform imposes hard limits that force users into multiple paid video segments for longer content: 3,850 character text limit and 5-minute audio upload maximum. Users with longer scripts must split content into multiple videos, multiplying credit consumption.

trustpilot

there's a 3850 character limit for the text. Yes, 3850 characters, not syllables or words. If you want to upload an audio file instead the max is 5 minutes, even though the maximum size of the upload is 15MB. Because of the length of my project, 8500 characters, I had to create 3 videos (mp4s) and use ffmpeg to merge them.

9

Essentially No Customer Support

high support

Multiple users across time periods report that customer support is non-responsive, unhelpful, or completely inaccessible. The support button has been reported as broken, and responses when received are generic and unhelpful.

trustpilot

Have tried multiple times to contact them and the people who answer haven't got a clue what they're talking about all they say is refer to our diagrams refer to our information.

trustpilot

The customer support button is broken, nothing happens when you click on it.

Frequently Asked Questions

01 What hidden costs should I budget for with D-ID?

Beyond the license fee, budget for: Credits Lost on Failed or Poor-Quality Videos (10-30% of license costs); No Editing After Creation - Must Rebuy Credits ($10-$50 per revision); Watermark Removal Requires Developer Skills ($500-$2,000); Strict Character and Time Limits Force Multiple Videos (2-3x expected credit usage); Extremely Limited Video Minutes Per Month ($5-$20/month in additional credits); No Free Editing – Must Regenerate and Pay Credits (10-30% of license costs); Subscription Auto-Renewal with Difficult Cancellation ($4.67-$107.75/user/month); Strict Content and Input Limits (5-20% of license costs); Essentially No Customer Support (5-15% of license costs). Exact totals depend on your deployment size and negotiated terms.

02 Does D-ID charge for implementation?

Implementation costs for D-ID vary by deployment size and customization. Contact the vendor or check our sourced hidden-cost breakdown above for verified figures.

03 How much does D-ID support cost?

Multiple users across time periods report that customer support is non-responsive, unhelpful, or completely inaccessible. The support button has been reported as broken, and responses when received are generic and unhelpful. Estimated impact: 5-15% of license costs.

04 Are there overage or storage costs with D-ID?

Credits are deducted even when videos fail to generate, get stuck at 99%, crash, or turn out with poor quality (bad lip sync, technical errors). Users report losing credits on multiple failed attempts with no refund or credit restoration. Estimated impact: 10-30% of license costs.

05 What add-ons cost extra with D-ID?

Add-on pricing for D-ID varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

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Prices and terms change; verify against the live pricing page.

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