Quick Answer
Last verified:
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PagerDuty costs Free to $49 per user/month as of May 2026. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
Last verified: | Sources: 4 pricing pages and reviews
+-100% above list price
Know Before You Buy — Try PagerDuty Free

PagerDuty true cost runs -100% above the listed $0-$49/user/month price as of May 2026. For a 25-person team, expect ~$0 in year-one costs vs the $8,700 base license. Key hidden costs: per-seat pricing regardless of usage. Verified from 4 sources by CostBench.

Hidden Costs Breakdown

1

Per-Seat Pricing Regardless of Usage

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PagerDuty charges per seat whether or not a user gets paged that month. This means you pay for all potential on-call participants even if they don't receive any alerts during a billing period. Teams often need more users with access than active on-call rotation members, leading to higher costs than expected.

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PagerDuty penalize you by charging per seat whether or not a user gets paged that month

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Incidents are a team sport, not everyone you're going to need to resolve an issue will be on regular rotations. That's why our pricing model is usage based. We only charge for a seat in the month it gets paged.

Example: True Cost for 25 Users

License (25 × $29 × 12) $8,700/yr
Per-Seat Pricing Regardless of Usage +15-25% of license costs
Estimated Year 1 Total ~$0
That's roughly 0.0× the advertised license price. The median PagerDuty contract is $303/yr across 24 Vendr purchases.

Frequently Asked Questions

01 What hidden costs should I budget for with PagerDuty?

Beyond the license fee, budget for: Per-Seat Pricing Regardless of Usage (15-25% of license costs). Total ownership typically runs -100% higher than the listed price.

02 Does PagerDuty charge for implementation?

Implementation costs for PagerDuty vary by deployment size and customization. Contact the vendor or check our sourced hidden-cost breakdown above for verified figures.

03 How much does PagerDuty support cost?

Premium support pricing for PagerDuty depends on your tier and contract terms. See the sourced cost breakdown above for any verified figures we have.

04 Are there overage or storage costs with PagerDuty?

Overage and storage policies for PagerDuty depend on tier limits. Check the sourced cost breakdown above for verified data.

05 What add-ons cost extra with PagerDuty?

Add-on pricing for PagerDuty varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

Now You Know the Real Cost — Try PagerDuty Free