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Mailjet costs Free to $27 per emails/month as of July 2026, with 5 plans available including a free tier. Plans: Free (free), Starter at $9/emails/month, Essential at $17/emails/month, and Premium at $27/emails/month. Enterprise pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Mailjet offers 5 pricing tiers: Free, Starter, Essential, Premium, Custom. A free plan is available. Paid plans include Starter at $9/emails/month, Essential at $17/emails/month, Premium at $27/emails/month.

Last verified: | Sources: 1 pricing pages and reviews
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Mailjet lists $0-$27/emails/month, but hidden costs like implementation and support add to the total as of July 2026. Key hidden costs: account suspension without warning, support gated behind paid plans, billing during service inaccessibility. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

Account Suspension Without Warning

critical support

Multiple users report accounts being suspended without notice, sometimes mid-campaign. Suspensions occur even on paid plans and for new accounts before sending a single email. Support review processes can take days with no resolution, leaving customers paying for inaccessible service.

trustpilot

I was, and still am, in the middle of launching a new product, and have spent precious time implementing Mailjet and building automations for onboarding and more. Without any notice the account was suspended. No explanation, and no contact when trying to reach them.

trustpilot

A time sensitive commercial campaign was ruined because my account was suddenly restricted despite an active paid subscription and a legitimate B2B contact base.

2

Support Gated Behind Paid Plans

high support

Free and lower-tier plan users report severely limited or non-existent customer support. One user was explicitly told 'we only offer free support for the first 30 days' when experiencing delivery failures. Chat support is reportedly only available on higher-tier plans, and support response times can stretch to weeks.

trustpilot

Sorry! we only offer free support for the first 30 days. Told me I had to pay for help instead of delivering my emails like they said they would do.

trustpilot

Unless you pay for a massive 50,000+ email plan, you basically get ignored.

3

Billing During Service Inaccessibility

high support

Users report being charged monthly fees during periods when their accounts are suspended or inaccessible, with no service delivered. Refund requests are often ignored or not honored.

trustpilot

MailJet has been a source of struggles for the past 3-4 months. Blocked out of my account, the support is of no help at all. They keep charging me monthly, regardless my several requests of putting my subscription on hold until I can retrieve access.

trustpilot

We have already paid approximately $400 for the service, yet our account remains blocked and unusable.

4

Overage Charges and Sending Limits

medium overage

Users on volume plans may be throttled or have sending suspended when approaching quota limits rather than being charged overages as plan descriptions suggest. The free plan has a 200 email/day limit that catches users off guard.

trustpilot

they delayed all our mails because we went too far about the 100K quota of the pro plan. Zero warning or notification (neither via email nor in the admin panel), just blocked emails while the plan description just states that you will be charged extra when going above the quota.

reddit

After spending hours creating our campaign from scratch on Mailjet, I come to find out that they only allow emailing to 200 contacts per day. What a shitty tactic to get you to pay for their subpar service.

5

Compliance Review Delays for New Accounts

high compliance

New accounts — even paid ones — frequently face extended compliance review periods that delay sending. The review process involves multiple rounds of documentation requests with no clear timeline, impacting time-sensitive campaigns.

trustpilot

I paid for an essential plan because I got good results and mailjet did not have problem with my campaign. Now when I started the first campaign after getting a paid plan they suddenly suspended my sending activity.

trustpilot

The review process was an endless cycle of moving goalposts. Instead of a proactive or efficient review, I was forced to justify our technical architecture multiple times, only for support to pivot to new, arbitrary technical requirements each day.

Frequently Asked Questions

01 What hidden costs should I budget for with Mailjet?

Beyond the license fee, budget for: Account Suspension Without Warning (5-15% of license costs); Support Gated Behind Paid Plans (5-10% of license costs); Billing During Service Inaccessibility ($9-$27/user/month); Overage Charges and Sending Limits (10-20% of license costs); Compliance Review Delays for New Accounts (5-10% of license costs). Exact totals depend on your deployment size and negotiated terms.

02 Does Mailjet charge for implementation?

Implementation costs for Mailjet vary by deployment size and customization. Contact the vendor or check our sourced hidden-cost breakdown above for verified figures.

03 How much does Mailjet support cost?

Multiple users report accounts being suspended without notice, sometimes mid-campaign. Suspensions occur even on paid plans and for new accounts before sending a single email. Estimated impact: 5-15% of license costs.

04 Are there overage or storage costs with Mailjet?

Users on volume plans may be throttled or have sending suspended when approaching quota limits rather than being charged overages as plan descriptions suggest. The free plan has a 200 email/day limit that catches users off guard. Estimated impact: 10-20% of license costs.

05 What add-ons cost extra with Mailjet?

Add-on pricing for Mailjet varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

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