Quick Answer
Last verified:
Medium confidence

GetResponse costs $19 to $690 per month as of May 2026. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
Last verified: | Sources: 1 pricing pages and reviews
+70% above list price
10% Off — GetResponse

GetResponse true cost runs 70% above the listed $19-$690/month price as of May 2026. For a 25-person team, expect ~$58,140 in year-one costs vs the $34,200 base license. Key hidden costs: steep contact-tier escalation, duplicate contacts count separately, no refund policy. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

Steep contact-tier escalation

trustpilot

They have fair pricing, great support and their feature set is very user friendly for any experience level.

industry

Starter plan: $19/mo (1K contacts) to $539/mo (100K contacts)

2

Duplicate contacts count separately

industry

Duplicate contacts across lists count separately toward contact limits

3

No refund policy

trustpilot

I've been trying to cancel going on six months now and month after month new charges appear each time I contact them to cancel...

4

Feature gating across plans

industry

Marketing automation, webinars, and ecommerce features require Marketer ($59/mo) or Creator ($69/mo) plans

5

Unexpected Overcharging and Billing Errors

high support

Multiple users report being charged 3-4 times the expected amount, requiring proof to be provided to the company to resolve billing disputes even though GetResponse is the one charging the card.

trustpilot

This company is horrific - they triple charge and quadruple charge me and then I have to prove to them that they actually did that, even though THEY are the ones charging my card....they can't even se...

6

Difficulty Canceling Service Leading to Ongoing Charges

critical support

Users report extreme difficulty canceling their subscriptions, with some attempting to cancel for 6+ months while continuing to be charged monthly. The cancellation process appears to fail repeatedly despite customer contact.

trustpilot

Absolutely horrible customer service! I’ve been trying to cancel going on six months now and month after month new charges appear each time I contact them to cancel… no luck thus far. I will end havin...

trustpilot

This platform froze our newsletters, yet still continued to charge our non-profit org. We tried to freeze the account but they ended up charging us for services they were not providing for 6 months. T...

7

Service Disruptions While Billing Continues

high support

Organizations report having their service frozen or disrupted (newsletters deactivated, automations stopped) while GetResponse continues to charge for the full subscription, effectively paying for services not being provided.

trustpilot

This platform froze our newsletters, yet still continued to charge our non-profit org. We tried to freeze the account but they ended up charging us for services they were not providing for 6 months. T...

trustpilot

I’ve been a paying customer for more than a year, and my automations were constantly being deactivated, disrupting my business again and again. I even had to pay external help multiple times just...

8

External Help Required for Technical Issues

medium support

Users report needing to hire external consultants or developers multiple times to address recurring technical problems such as automation deactivations, adding unplanned costs on top of the subscription.

trustpilot

I’ve been a paying customer for more than a year, and my automations were constantly being deactivated, disrupting my business again and again. I even had to pay external help multiple times just...

9

Critical Webinar Failures During Live Events

critical support

Users hosting promoted webinars with paid advertising report complete webinar system failures at event time, with support unable to resolve the issue, resulting in lost audience and wasted advertising spend.

trustpilot

We set a webinar and promoted on the social media with paid ads, but the webinar did not start. We immediately got in touch with support, they were also unable to start the webinar. It was a compl...

Example: True Cost for 25 Users

License (25 × $114 × 12) $34,200/yr
Steep contact-tier escalation +high
Duplicate contacts count separately +moderate
No refund policy +moderate
Feature gating across plans +moderate
Unexpected Overcharging and Billing Errors +Variable - users report triple/quadruple charges
Difficulty Canceling Service Leading to Ongoing Charges +6+ months of unwanted subscription charges
Service Disruptions While Billing Continues +Full subscription cost for non-functional service
External Help Required for Technical Issues +Variable external consultant fees
Critical Webinar Failures During Live Events +100% loss of paid advertising spend for failed events
Estimated Year 1 Total ~$58,140
That's roughly 1.7× the advertised license price. The median GetResponse contract is $588/yr across 226 Vendr purchases.

Frequently Asked Questions

01 What hidden costs should I budget for with GetResponse?

Beyond the license fee, budget for: Steep contact-tier escalation (high); Duplicate contacts count separately (moderate); No refund policy (moderate); Feature gating across plans (moderate); Unexpected Overcharging and Billing Errors (Variable - users report triple/quadruple charges); Difficulty Canceling Service Leading to Ongoing Charges (6+ months of unwanted subscription charges); Service Disruptions While Billing Continues (Full subscription cost for non-functional service); External Help Required for Technical Issues (Variable external consultant fees); Critical Webinar Failures During Live Events (100% loss of paid advertising spend for failed events). Total ownership typically runs 70% higher than the listed price.

02 Does GetResponse charge for implementation?

Implementation costs for GetResponse vary by deployment size and customization. Contact the vendor or check our sourced hidden-cost breakdown above for verified figures.

03 How much does GetResponse support cost?

Multiple users report being charged 3-4 times the expected amount, requiring proof to be provided to the company to resolve billing disputes even though GetResponse is the one charging the card.. Estimated impact: Variable - users report triple/quadruple charges.

04 Are there overage or storage costs with GetResponse?

Overage and storage policies for GetResponse depend on tier limits. Check the sourced cost breakdown above for verified data.

05 What add-ons cost extra with GetResponse?

Add-on pricing for GetResponse varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

10% Off — GetResponse