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Freshservice Asset Management costs $19 to $99 per agent/month as of July 2026, with 4 plans available. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Freshservice Asset Management offers 4 pricing tiers: Starter, Growth, Pro, Enterprise.

Last verified: | Sources: 1 pricing pages and reviews
Know Before You Buy — See Freshservice Asset Management Plans

Freshservice Asset Management lists $19-$99/agent/month, but hidden costs like implementation and support add to the total as of July 2026. Key hidden costs: freddy ai session fees, orchestration transaction costs, managed asset charges (asset packs). Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

Freddy AI Session Fees

high addon

Freshservice's AI capabilities, such as Freddy AI chatbots, often require purchasing 'Freddy AI sessions' as a separate add-on.

industry

While the Enterprise plan includes some AI features, even then, usage might be limited (e.g., 1,200 sessions per agent per year).

2

Orchestration Transaction Costs

high overage

Automating workflows through orchestration incurs transaction costs, and exceeding included limits requires purchasing additional packs.

industry

Exceeding limits can pause automations, leading to unpredictable costs.

3

Managed Asset Charges (Asset Packs)

high overage

Base plans have limitations on managed assets, requiring buyers to purchase 'asset packs' for additional assets beyond the cap.

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Even manually entered assets can incur charges.

4

Implementation and Onboarding Fees

high implementation

For Pro and Enterprise contracts, implementation and onboarding fees can range significantly, especially for complex environments or extensive integrations.

industry

Implementation and Onboarding Fees: For Pro and Enterprise contracts, implementation and onboarding fees can range from $5,000 to $20,000 or more, particularly for complex environments, data migration, or extensive integrations.

5

Data Migration, Training, and Change Management

medium migration

These are often additional costs beyond the core subscription and implementation fees.

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Data Migration, Training, and Change Management: These are often additional costs beyond the core subscription and implementation fees.

6

Premium Support Tiers

low support

Access to higher levels of customer support may also come with extra charges.

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Premium Support Tiers: Access to higher levels of customer support may also come with extra charges.

7

Monthly vs. Annual Billing Premium

medium addon

Opting for monthly billing instead of an annual commitment can increase prices.

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Annual Billing: Opting for monthly billing instead of annual commitment can increase prices by 15% to 35%.

Frequently Asked Questions

01 What hidden costs should I budget for with Freshservice Asset Management?

Beyond the license fee, budget for: Freddy AI Session Fees ($29 to $35 per agent per month); Orchestration Transaction Costs ($250 per 1,000 transactions); Managed Asset Charges (Asset Packs) ($75 per month for every 500 additional assets; $1,500 per month for an "unlimited pack" ($18,000 per year)); Implementation and Onboarding Fees ($5,000 to $20,000 or more); Monthly vs. Annual Billing Premium (15% to 35%). Exact totals depend on your deployment size and negotiated terms.

02 Does Freshservice Asset Management charge for implementation?

Freshservice Asset Management implementation is not included in the license cost. For Pro and Enterprise contracts, implementation and onboarding fees can range significantly, especially for complex environments or extensive integrations.. Estimated impact: $5,000 to $20,000 or more.

03 How much does Freshservice Asset Management support cost?

Access to higher levels of customer support may also come with extra charges..

04 Are there overage or storage costs with Freshservice Asset Management?

Automating workflows through orchestration incurs transaction costs, and exceeding included limits requires purchasing additional packs.. Estimated impact: $250 per 1,000 transactions.

05 What add-ons cost extra with Freshservice Asset Management?

Add-on pricing for Freshservice Asset Management varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

Now You Know the Real Cost — See Freshservice Asset Management Plans

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