Price checkMonthly
Support TeamCustomSuite TeamCustomSuite ProfessionalCustom
See all 7 plans

All Zendesk Asset Management Plans & Pricing

Plan Monthly Annual Best For
Support Team
Suite Team
Suite Professional
Suite Enterprise + Copilot
Copilot
Workforce Engagement Bundle
Contact Center
View all features by plan (compare side-by-side)

Support Team

Suite Team

Suite Professional

Suite Enterprise + Copilot

Copilot

Workforce Engagement Bundle

Contact Center

See Zendesk Asset Management Plans
Compare Zendesk Asset Management with alternativesAdjust seats, lock a tier, add up to 2 more products side-by-side. Shareable URL.
Quick Answer
Last verified:
High confidence

Zendesk Asset Management costs $19 to $115 per agent/month as of July 2026, with 7 plans available. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Zendesk Asset Management offers 7 pricing tiers: Support Team, Suite Team, Suite Professional, Suite Enterprise + Copilot, Copilot, Workforce Engagement Bundle, Contact Center.

Compared to other it asset management software, Zendesk Asset Management is positioned at the mid-market price point.

  • 11 documented hidden costs beyond list price
  • G2 rating: 4.3 out of 5 from 7,578 reviews (as of Jul 2026)
Last verified: | Sources: 1 pricing pages and reviews

How much does Zendesk Asset Management cost?

Zendesk Asset Management pricing starts at $19/agent/month across 7 plans, with enterprise pricing available on request. Plans include Support Team (custom pricing), Suite Team (custom pricing), Suite Professional (custom pricing), Suite Enterprise + Copilot (custom pricing), Copilot (custom pricing), Workforce Engagement Bundle (custom pricing), Contact Center (custom pricing).

Zendesk Asset Management Pricing Overview

Zendesk Asset Management has 7 pricing plans ranging from $19 to $115/agent/month. The Support Team plan requires contacting sales for a custom quote. The Suite Team plan requires contacting sales for a custom quote. The Suite Professional plan requires contacting sales for a custom quote. The Suite Enterprise + Copilot plan requires contacting sales for a custom quote. The Copilot plan requires contacting sales for a custom quote. The Workforce Engagement Bundle plan requires contacting sales for a custom quote. The Contact Center plan requires contacting sales for a custom quote.

There are at least 11 documented hidden costs beyond Zendesk Asset Management's list price, including implementation, training, and add-on fees.

This pricing was last verified in June 13, 2026 from 1 independent source.

See Zendesk Asset Management Plans

Zendesk Asset Management offers several paid plans. All plans are billed annually per agent per month.

The available plans are Support Team, Suite Team, Suite Professional, Copilot, Workforce Engagement Bundle, and Contact Center.

How Zendesk Asset Management Pricing Compares

Compare Zendesk Asset Management pricing against top alternatives in IT Asset Management.

Flexera One Usage-based View pricing → Lansweeper $0-$439/user/month View pricing → Oomnitza Custom pricing View pricing →

Compare Zendesk Asset Management vs Alternatives

Before committing to Zendesk Asset Management, compare pricing with these 3 alternatives in the same category.

VSFlexera One
Custom

Organizations needing comprehensive hardware and software asset management across on-premises and cloud environments

Compare pricing
VSLansweeper
Free

Small networks, home labs, and organizations evaluating Lansweeper before purchasing

Compare pricing
VSOomnitza
Custom

Mid-size organizations (500-2,000 employees) needing unified asset management with basic workflow automation

Compare pricing

All Zendesk Asset Management alternatives & migration guides

What Companies Actually Pay for Zendesk Asset Management

Review scores
TrustRadius 8.7out of 10 (1,088)
G2 4.3out of 5 (7,578)
Third-party review aggregates, as of Jul 2026
Top pricing complaints
The IT Asset Management capabilities lack some very basic features, such as asset IDs being long, random strings instead of simple incremental numbers, and the inability to link tickets to assets.Essential functionality sometimes being locked behind paid marketplace apps.Opaque pricing structure when adding various add-ons, making it potentially costly for smaller organizations.Setup complexity and significant administrative effort required.

How Zendesk Asset Management Pricing Compares

Software Starting Price Top Price
Zendesk Asset Management $19/agent/month $115/agent/month
Flexera One Custom Custom
Lansweeper Free $439/user/month
Oomnitza Custom Custom
ServiceNow IT Asset Management Custom Custom
Snow Software Custom Custom

Browse all IT Asset Management pricing →

11 Zendesk Asset Management Hidden Costs Beyond the List Price

Beyond the listed price, Zendesk Asset Management has at least 11 documented hidden costs that can significantly increase total cost of ownership.

Watch for 11 hidden costs
  • Asset Record Fees $100 per month for every 500 asset records
    high 1 source
    industry "Beyond this, an additional cost of $100 per month for every 500 asset records applies"
  • Implementation and Setup Fees $5,000 to over $100,000
    high 1 source
    industry "It's advised to budget 10-20% of the first-year license cost for implementation"
  • Required Feature Add-ons
    high 1 source
    industry "Add-ons: Many features that teams "actually need" come as separate, paid extras, potentially doubling the monthly bill"
  • AI Copilot Add-on $50 per agent/month
    medium 1 source
    industry "These include: * AI Copilot: $50 per agent/month"
  • Workforce Management (WFM) Add-on ~$25 per agent/month
    medium 1 source
    industry "These include: * AI Copilot: $50 per agent/month"
  • Quality Assurance (QA) Add-on ~$35 per agent/month
    medium 1 source
    industry "These include: * AI Copilot: $50 per agent/month"
  • Advanced Data Privacy & Protection (ADPP) Add-on $50 per agent/month
    medium 1 source
    industry "Advanced Data Privacy & Protection (ADPP): $50 per agent/month"
  • AI Agents (chatbots) Overages $1.50-$2.00 per resolution
    high 1 source
    industry "AI Agents (chatbots): Billed per "automated resolution" at approximately $1.50-$2.00 per resolution after a small monthly allowance (e.g., 5-15 resolutions per agent/month)"
  • Integrations and Marketplace Apps $500-$2,000 per month
    high 1 source
    industry "Integrations and Marketplace Apps: Teams often spend $500-$2,000 per month on these beyond Zendesk licensing"
  • Administrative and Governance Overhead 0.5-1 FTE per 50 agents
    high 1 source
    industry "Administrative and Governance Overhead: This requires dedicated Full-Time Equivalent (FTE) time, estimated at 0.5-1 FTE per 50 agents for roles like workflow governance, knowledge base management, and reporting"
  • Unused Licenses ("Ghost Users") $1,380 per year
    high 1 source
    industry "A single unused Zendesk Suite Professional license at $115 per agent per month amounts to $1,380 per year"
Tip

Ask your Zendesk Asset Management sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 3 independent sources
industry TrustRadius Enterprise reviews G2 B2B reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 11 source citations total.

Zendesk Asset Management Pricing FAQ

01 What is the cheapest paid plan?

The Support Team plan is the cheapest paid plan, at $19.0 per agent/month when billed annually.

02 Are there any custom pricing plans?

Yes, the Suite Enterprise + Copilot plan has custom pricing.

03 What are the annual pricing options?

Annual pricing is available per agent per month for Support Team ($19.0), Suite Team ($55.0), Suite Professional ($115.0), Copilot ($50.0), Workforce Engagement Bundle ($50.0), and Contact Center ($50.0).

Is this pricing incorrect? — we'll verify and update it.