Quick Answer
Last verified:
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Help Scout Beacon costs $0.75 to $45 per per user/mo as of July 2026, with 4 plans available. Plans: Standard at $25/per user/mo, Plus at $45/per user/mo, and AI Answers at $0.75/per user/mo. Enterprise pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Help Scout Beacon offers 4 pricing tiers: Standard, Plus, Pro, AI Answers. Paid plans include Standard at $25/per user/mo, Plus at $45/per user/mo, AI Answers at $0.75/resolution.

Last verified: | Sources: 1 pricing pages and reviews
Know Before You Buy — See Help Scout Beacon Plans

Help Scout Beacon lists $0.75-$45/per user/mo, but hidden costs like implementation and support add to the total as of July 2026. Key hidden costs: proactive messaging overage, ai answers chatbot, extra inboxes. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

Proactive Messaging Overage

medium overage

Usage beyond 2,000 unique viewers per month incurs tiered pricing, starting at an additional $20 USD per month, with a $40 charge for every 20,000 views over 150,001.

industry

New accounts receive a 3-month free trial, and prepaid discounts are available for high usage

2

AI Answers Chatbot

high addon

This chatbot feature is priced separately at $0.75 per resolution, with 1,000 resolutions per month costing $750.

industry

New accounts receive a 3-month free trial, and prepaid discounts are available for high usage

3

Extra Inboxes

low overage

Additional inboxes beyond plan limits cost $10 per month when billed annually or $12 per month when billed monthly.

industry

Additional Inboxes: Beyond the limits of a chosen plan, extra inboxes cost $10 per month when billed annually or $12 per month when billed monthly

4

Unlimited Reporting History

low addon

Unlimited reporting history is not included in the Standard plan, suggesting an additional cost for this feature beyond the 2-year history provided.

industry

Reporting History: While the Standard plan offers a 2-year reporting history, unlimited reporting history is included in the Plus and Pro plans

5

Onboarding Assistance

low implementation

A dedicated onboarding specialist is typically included only with the Pro plan, implying it may be an additional service for lower-tier plans.

industry

Onboarding Assistance: A dedicated onboarding specialist is typically included with the Pro plan, suggesting it may be an additional or less comprehensive service for lower-tier plans

6

General Implementation Costs

high implementation

General software implementation costs include customization, configuration, integration with existing systems, and data migration.

industry

Buyers can set a maximum monthly spending limit to control these costs

Frequently Asked Questions

01 What hidden costs should I budget for with Help Scout Beacon?

Beyond the license fee, budget for: Proactive Messaging Overage ($20 USD per month); AI Answers Chatbot ($0.75 per resolution); Extra Inboxes ($10 per month). Exact totals depend on your deployment size and negotiated terms.

02 Does Help Scout Beacon charge for implementation?

Help Scout Beacon implementation is not included in the license cost. A dedicated onboarding specialist is typically included only with the Pro plan, implying it may be an additional service for lower-tier plans..

03 How much does Help Scout Beacon support cost?

Premium support pricing for Help Scout Beacon depends on your tier and contract terms. See the sourced cost breakdown above for any verified figures we have.

04 Are there overage or storage costs with Help Scout Beacon?

Usage beyond 2,000 unique viewers per month incurs tiered pricing, starting at an additional $20 USD per month, with a $40 charge for every 20,000 views over 150,001.. Estimated impact: $20 USD per month.

05 What add-ons cost extra with Help Scout Beacon?

Add-on pricing for Help Scout Beacon varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

Now You Know the Real Cost — See Help Scout Beacon Plans

Check current Help Scout Beacon pricing

Prices and terms change; verify against the live pricing page.

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