Price checkPer mo
HubSpot AEO$50/moMarketing Hub FreeFreeMarketing Hub Starter$7/mo
See all 5 plans

All HubSpot Live Chat Plans & Pricing

Plan Monthly Annual Best For
HubSpot AEO
Marketing Hub Free
Marketing Hub Starter
Marketing Hub Professional
Marketing Hub Enterprise
View all features by plan (compare side-by-side)

HubSpot AEO

Marketing Hub Free

Marketing Hub Starter

Marketing Hub Professional

Marketing Hub Enterprise

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What does HubSpot Live Chat actually cost you?

Drag the slider. Pick a tier. Your projected spend updates as you go.

Tier
Billing
Your projected cost$1.3Kper month · $50/unit × 25units
Year 1 license$15K12 months at this rate
At a glance

List price by tier (annualized, per unit)

Per-unit list price across HubSpot Live Chat's plans, annualized. Custom-priced tiers show a hatched bar.

HubSpot AEO$600/yr
Marketing Hub FreeCustom
Marketing Hub Starter$84/yr
Marketing Hub ProfessionalCustom
Marketing Hub EnterpriseCustom
Quick Answer
Last verified:
High confidence

HubSpot Live Chat costs Free to $50 per mo as of July 2026, with 5 plans available including a free tier. Plans: HubSpot AEO at $50/mo, Marketing Hub Free (free), and Marketing Hub Starter at $7/mo. Enterprise pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

HubSpot Live Chat offers 5 pricing tiers: HubSpot AEO, Marketing Hub Free, Marketing Hub Starter, Marketing Hub Professional, Marketing Hub Enterprise. A free plan is available. Paid plans include HubSpot AEO at $50/mo, Marketing Hub Starter at $7/mo/seat.

Compared to other live chat software, HubSpot Live Chat is positioned at the budget-friendly price point.

  • 5 documented hidden costs beyond list price
  • Contracts auto-renew — To prevent auto-renewal, users must provide written notice before the next renewal term begins, and mid-contract downgrades are not permitted, only taking effect on the renewal date.
Last verified: | Sources: 1 pricing pages and reviews

How much does HubSpot Live Chat cost?

HubSpot Live Chat offers 5 pricing plans, starting with a free tier and scaling to custom enterprise pricing. Plans include HubSpot AEO at $50/mo, Marketing Hub Free (free), Marketing Hub Starter at $7/mo, Marketing Hub Professional (custom pricing), Marketing Hub Enterprise (custom pricing).

HubSpot Live Chat Pricing Overview

HubSpot Live Chat has 5 pricing plans, including a free tier. Paid plans range from $0 to $50/mo. The HubSpot AEO plan costs $50/mo. The Marketing Hub Free plan is free. The Marketing Hub Starter plan costs $7/mo. The Marketing Hub Professional plan requires contacting sales for a custom quote. The Marketing Hub Enterprise plan requires contacting sales for a custom quote.

HubSpot Live Chat contracts auto-renew.

There are at least 5 documented hidden costs beyond HubSpot Live Chat's list price, including implementation, training, and add-on fees.

This pricing was last verified in June 14, 2026 from 1 independent source.

Try HubSpot Live Chat Free

HubSpot Live Chat offers several pricing tiers to accommodate different needs. The available plans include Marketing Hub Free, Marketing Hub Starter, HubSpot AEO, Marketing Hub Professional, and Marketing Hub Enterprise.

Pricing varies across these plans, with options for monthly billing and per-seat charges.

How HubSpot Live Chat Pricing Compares

Compare HubSpot Live Chat pricing against top alternatives in Live Chat.

Crisp $0-$295/month View pricing → Freshchat $0-$79/mo View pricing → Olark $0-$99/month View pricing →

Compare HubSpot Live Chat vs Alternatives

Before committing to HubSpot Live Chat, compare pricing with these 3 alternatives in the same category.

VSCrisp
Free

Solopreneurs and entrepreneurs

Compare pricing
VSFreshchat
Free

Small teams getting started

Compare pricing
VSOlark
Free

Small businesses testing live chat

Compare pricing

All HubSpot Live Chat alternatives & migration guides

What Companies Actually Pay for HubSpot Live Chat

Review scores
Third-party review aggregates, as of Jul 2026
Top pricing complaints
Unreliable Chat Support AvailabilityLimited Features and Automation in HubSpot ConversationsMissed ConversationsChatbots Sending Articles Instead of Direct Help

How HubSpot Live Chat Pricing Compares

Software Starting Price Top Price
HubSpot Live Chat Free $50/mo
Crisp Free $295/month
Freshchat Free $79/month
Olark Free $99/month
tawk.to Custom Custom
Wati $59/month $279/month

Browse all Live Chat pricing →

5 HubSpot Live Chat Hidden Costs Beyond the List Price

Beyond the listed price, HubSpot Live Chat has at least 5 documented hidden costs that can significantly increase total cost of ownership.

Watch for 5 hidden costs
  • Onboarding Fees $1,500 (Service Hub Professional), $3,000 (Marketing Hub Professional), $7,000 (Marketing Hub Enterprise), $3,500 (Sales/Service Enterprise Hubs)
    critical 1 source
    industry "Enterprise plans can be even higher, with Marketing Hub Enterprise at $7,000 and Sales/Service Enterprise Hubs at $3,500 each."
  • Contact Tier Overages $40-$50 per month (for an extra 1,000 contacts on Starter plan)
    critical 1 source
    industry "This upgrade is not reversible mid-contract, and the higher rate applies through the next renewal, potentially inflating costs even if the additional contacts are low-intent leads from chat."
  • AI Credit Costs (Breeze Customer Agent) $10 per 1,000 credits (or $9 if bought annually), approximately $0.50 per resolved conversation
    high 1 source
    industry "After exhausting the included volume, additional credits cost $10 per 1,000 credits (or $9 if bought annually), which translates to approximately $0.50 per resolved conversation."
  • Additional Add-ons $45/month (5,000 AI credits), $500/month (API limit increases), $200/month (custom reports)
    low 1 source
    industry "Additional Add-ons: Various add-ons can increase the total cost, such as HubSpot credits for AI tools ($45/month for 5,000 credits), API limit increases ($500/month), and custom reports ($200/month)."
  • General HubSpot Implementation Costs $2,000 to $15,000 (small businesses), $12,000 to $60,000+ (complex)
    critical 1 source
    industry "Implementation Costs (General HubSpot): Beyond specific Live Chat features, general HubSpot implementation costs for small businesses typically range from $2,000 to $15,000, with most projects falling between $4,000 and $8,000."
Tip

Ask your HubSpot Live Chat sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 1 independent sources
industry
Key claims include inline source attribution. Data verified against multiple independent sources. 7 source citations total.

HubSpot Live Chat Contract Terms

HubSpot Live Chat contracts auto-renew. Changes require To prevent auto-renewal, users must provide written notice before the next renewal term begins, and mid-contract downgrades are not permitted, only taking effect on the renewal date.. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal Yes
Cancellation Notice To prevent auto-renewal, users must provide written notice before the next renewal term begins, and mid-contract downgrades are not permitted, only taking effect on the renewal date.
Minimum Commitment The default contract for most growth-stage and mid-market buyers is a 12-month commitment, though Starter Hubs may have a one-month contract and larger accounts can have multi-year commitments.
Based on 1 verified source

How to Negotiate HubSpot Live Chat Pricing

HubSpot Live Chat contracts are negotiable. These 1 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 1 tactics
Start Early high success

Begin negotiations at least 3 weeks to 6 months before your renewal date to gain leverage.

https://wynpro.io
High success Medium Low / difficult

Full negotiation guide →

HubSpot Live Chat Pricing FAQ

01 Is there a free plan available for HubSpot Live Chat?

Yes, HubSpot Live Chat offers a free plan called Marketing Hub Free.

02 What is the cheapest paid plan for HubSpot Live Chat?

The cheapest paid plan is Marketing Hub Starter at $7.0 per month per seat.

03 Are there custom pricing options for HubSpot Live Chat?

Yes, Marketing Hub Professional and Marketing Hub Enterprise have custom pricing.

Is this pricing incorrect? — we'll verify and update it.