Price checkMonthly
FreeFreeSolo$24/moPlus$35/mo
See all 7 plans

All Smartsupp Plans & Pricing

Plan Monthly Annual Best For
Unlimited AI Agents Contact Sales Contact Sales Not specified
View all features by plan (compare side-by-side)

Free

Solo

Plus

Expert

Ultimate

Mira AI Agent

Unlimited AI Agents

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What does Smartsupp actually cost you?

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Tier
Billing
Your projected cost$600per month · $24/unit × 25units
Year 1 license$7.2K12 months at this rate
At a glance

List price by tier (annualized, per unit)

Per-unit list price across Smartsupp's plans, annualized. Custom-priced tiers show a hatched bar.

FreeCustom
Solo$288/yr
Plus$420/yr
Expert$1.4K/yr
UltimateCustom
Mira AI AgentCustom
Unlimited AI AgentsCustom
Quick Answer
Last verified:
Medium confidence

Smartsupp costs Free to $280 per month as of September 2026, with 7 plans available including a free tier. Plans: Free (free), Solo at $24/month, Plus at $35/month, and Expert at $117/month. Custom pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Smartsupp offers 7 pricing tiers: Free, Solo, Plus, Expert, Ultimate, Mira AI Agent, Unlimited AI Agents. A free plan is available. Paid plans include Solo at $24/month, Plus at $35/month, Expert at $117/month. The Solo plan is solo operators.

Compared to other live chat software, Smartsupp is positioned at the mid-market price point.

  • 5 documented hidden costs beyond list price
  • Contracts auto-renew — For yearly subscriptions, users need to wait until the end of the current billing cycle to avoid charges after deactivating auto-renewal, while monthly subscriptions can be canceled at any point during the billing cycle.
  • G2 rating: 4.7 out of 5 from 1,048 reviews (as of Jul 2026)
Last verified: | Sources: 2 pricing pages and reviews

How much does Smartsupp cost?

Smartsupp offers 7 pricing plans, starting with a free tier and scaling to custom enterprise pricing. Plans include Free (free), Solo at $24/month, Plus at $35/month, Expert at $117/month, Ultimate (custom pricing), Mira AI Agent (custom pricing), Unlimited AI Agents (custom pricing).

Smartsupp Pricing Overview

Smartsupp has 7 pricing plans, including a free tier. Paid plans range from $0 to $280/month. The Free plan is free and is best for individuals exploring live chat. The Solo plan costs $24/month, best for solo operators. The Plus plan costs $35/month, best for growing teams. The Expert plan costs $117/month, best for larger teams. The Ultimate plan requires contacting sales for a custom quote and is designed for enterprise teams needing custom setup and integrations. The Mira AI Agent plan requires contacting sales for a custom quote and is designed for ai shopping assistant add-on. The Unlimited AI Agents plan requires contacting sales for a custom quote.

Smartsupp contracts auto-renew.

There are at least 5 documented hidden costs beyond Smartsupp's list price, including implementation, training, and add-on fees.

This pricing was last verified in September 7, 2026 from 2 independent sources.

Try Smartsupp Free

Smartsupp offers a free plan, with paid plans starting at $16/month, billed annually billed annually for the Mira AI Agent plan. Higher tiers are custom-quoted.

How Smartsupp Pricing Compares

Compare Smartsupp pricing against top alternatives in Live Chat.

Crisp $0-$295/month View pricing → Freshchat $0-$79/mo View pricing → Olark $0-$99/month View pricing →

Compare Smartsupp vs Alternatives

Before committing to Smartsupp, compare pricing with these 3 alternatives in the same category.

VSCrisp
Free

Solopreneurs and entrepreneurs

Compare pricing
VSFreshchat
Free

Small teams getting started

Compare pricing
VSOlark
Free

Small businesses testing live chat

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All Smartsupp alternatives & migration guides

What Companies Actually Pay for Smartsupp

Review scores
Trustpilot 3.7out of 5 (238)
G2 4.7out of 5 (1,048)
Third-party review aggregates, as of Jul 2026
Top pricing complaints
Cost/PricingAI LimitationsMissing Features/Limited IntegrationsChat Management Issues

How Smartsupp Pricing Compares

Software Starting Price Top Price
Smartsupp Free $280/month
Crisp Free $295/month
Freshchat Free $79/month
Olark Free $99/month
tawk.to Custom Custom
Wati $59/month $279/month

Browse all Live Chat pricing →

5 Smartsupp Hidden Costs Beyond the List Price

Beyond the listed price, Smartsupp has at least 5 documented hidden costs that can significantly increase total cost of ownership.

Watch for 5 hidden costs
  • Training Time
    medium 1 source
    industry "Buyers should consider several costs beyond the base subscription fee: * Training Time: Learning to use Smartsupp effectively, especially its advanced features, requires an investment of time, which can be a hidden cost for businesses"
  • Setup and Configuration
    low 1 source
    industry "Setup and Configuration: Initial setup and integration with existing tools may incur costs, though Smartsupp is generally praised for its ease of setup"
  • Add-on Features (Mira AI) $20/month or $16/month
    medium 1 source
    industry "Solo: Starts at $24/month, or $17/month when billed annually, for 1 operator and unlimited conversations"
  • Scaling Costs
    high 1 source
    industry "For instance, the free plan is limited to 25 conversations per month and 1 operator, which most active stores will quickly outgrow"
  • Advanced Features $40-$50/month
    high 1 source
    industry "Advanced Features Locked to Higher Plans: Features like video recordings, detailed analytics, and advanced automation are often only available in higher-tier plans or as add-ons, meaning the full feature set can bring costs closer to $40-$50/month..."
Tip

Ask your Smartsupp sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 3 independent sources
industry Trustpilot Consumer reviews G2 B2B reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 8 source citations total.

Smartsupp Contract Terms

Smartsupp contracts auto-renew. Changes require For yearly subscriptions, users need to wait until the end of the current billing cycle to avoid charges after deactivating auto-renewal, while monthly subscriptions can be canceled at any point during the billing cycle.. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal Yes
Cancellation Notice For yearly subscriptions, users need to wait until the end of the current billing cycle to avoid charges after deactivating auto-renewal, while monthly subscriptions can be canceled at any point during the billing cycle.
Minimum Commitment Annual billing implies a one-year commitment to receive discounted monthly rates.
Based on 1 verified source

How to Negotiate Smartsupp Pricing

Smartsupp contracts are negotiable. These 2 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 2 tactics
Leverage Pricing Complaints medium success

Buyers are sensitive to price, and recurring negative feedback on pricing suggests an opportunity to seek better deals.

https://prospeo.io
Compare with Competitors medium success

Smartsupp is often compared to alternatives like Tidio, Tawk.to, LiveChat, Zendesk Chat, and Intercom, which buyers can leverage.

https://prospeo.io
High success Medium Low / difficult

Full negotiation guide →

Smartsupp Price History

Pricing changes CostBench has tracked for Smartsupp, verified across 2 snapshots going back to 2026Q3.

  1. Smartsupp price increase

    Highest tier increased from $117 to $280/month

    +139.32%

Price stable over 0.1 years

View Smartsupp's full price history →

Smartsupp Pricing FAQ

01 Does Smartsupp have a free plan?

Yes, Smartsupp offers a free plan. Paid plans add more capacity and features.

02 How much does Smartsupp cost?

Smartsupp's cheapest paid plan is Mira AI Agent at $16/month, billed annually billed annually.

03 Is there a discount for paying Smartsupp annually?

Yes. Paying annually lowers the Solo plan to $17/month (about 29% off the monthly rate).

04 Does Smartsupp offer custom or enterprise pricing?

Yes. Smartsupp prices its Ultimate, Unlimited AI Agents tier(s) on a custom, contact-sales basis.

Is this pricing incorrect? — we'll verify and update it.