Quick Answer
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Estimate

ConnectWise ScreenConnect costs $24 to $60 per month as of May 2026. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
Last verified:
+70% above list price
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ConnectWise ScreenConnect true cost runs 70% above the listed $24-$60/month price as of May 2026. For a 25-person team, expect ~$21,420 in year-one costs vs the $12,600 base license. Key hidden costs: mid-contract price increases, overbilling and phantom charges, premium support upcharge doesn't deliver. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

Mid-Contract Price Increases

high addon

ConnectWise has a pattern of raising prices during the contract term without justification. Multiple customers report sudden rate increases that contractually they cannot escape due to multi-year commitments.

trustpilot

This company, increase prices right after contract. They do not reply to support tickets.

trustpilot

raise your rates as they want, contracts mean nothing

2

Overbilling and Phantom Charges

critical addon

Customers consistently report being billed for products they never ordered, inflated invoices with pricing errors, and charges for services that were canceled years prior. Obtaining refunds or credits is difficult.

trustpilot

over bill you, raise your rates as they want, contracts mean nothing

trustpilot

The bills are nearly always inflated because they hope we won't notice the errors. It's difficult to get any refund or credit, and of course we had to pay for everything upfront!

3

Premium Support Upcharge Doesn't Deliver

high support

Customers who pay extra for premium support report no meaningful difference in service quality. Tickets go weeks without updates, support is unresponsive, and issues remain unresolved despite the additional cost.

trustpilot

I even paid EXTRA for premium support, and was rewarded with no ticket updates for weeks, tickets prematurely closed, and unhappy customers.

4

Upfront Payment Required with No Onboarding Support

medium implementation

ConnectWise requires full payment immediately upon contract signing, but provides minimal to no implementation support or onboarding assistance. Customers report paying for software they cannot use due to lack of setup help.

trustpilot

We never even got to use the software because they didn't offer any support or assistance in setting up our account. Yet they require payment as soon as you sign.

trustpilot

We joined a partnership, never got onboarded. Absolutely the worst service.

5

Contract Buyout Costs

critical compliance

Customers locked into 3-year contracts who want to leave must negotiate buyouts. The company makes it extremely difficult to exit, even when services are non-functional or never delivered.

trustpilot

They will NOT ever let you out of your contract for any reason and their contract is 3 year.

trustpilot

Currently we aren't sharing that document publicly due to legal concerns... We are willing to buy out a portion of the contract, but there seems...

Example: True Cost for 25 Users

License (25 × $42 × 12) $12,600/yr
Mid-Contract Price Increases +10-20% of license costs
Overbilling and Phantom Charges +$1,000-$10,000
Premium Support Upcharge Doesn't Deliver +$500-$2,000
Upfront Payment Required with No Onboarding Support +$5,000-$15,000
Contract Buyout Costs +50-100% of remaining contract value
Estimated Year 1 Total ~$21,420
That's roughly 1.7× the advertised license price.

Frequently Asked Questions

01 What hidden costs should I budget for with ConnectWise ScreenConnect?

Beyond the license fee, budget for: Mid-Contract Price Increases (10-20% of license costs); Overbilling and Phantom Charges ($1,000-$10,000); Premium Support Upcharge Doesn't Deliver ($500-$2,000); Upfront Payment Required with No Onboarding Support ($5,000-$15,000); Contract Buyout Costs (50-100% of remaining contract value). Total ownership typically runs 70% higher than the listed price.

02 Does ConnectWise ScreenConnect charge for implementation?

ConnectWise ScreenConnect implementation is not included in the license cost. ConnectWise requires full payment immediately upon contract signing, but provides minimal to no implementation support or onboarding assistance. Customers report paying for software they cannot use due to lack of setup help. Estimated impact: $5,000-$15,000.

03 How much does ConnectWise ScreenConnect support cost?

Customers who pay extra for premium support report no meaningful difference in service quality. Tickets go weeks without updates, support is unresponsive, and issues remain unresolved despite the additional cost. Estimated impact: $500-$2,000.

04 Are there overage or storage costs with ConnectWise ScreenConnect?

Overage and storage policies for ConnectWise ScreenConnect depend on tier limits. Check the sourced cost breakdown above for verified data.

05 What add-ons cost extra with ConnectWise ScreenConnect?

Add-on pricing for ConnectWise ScreenConnect varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

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