Plivo Free Plan 2026: What's Included & What's Not
Honest breakdown of the free tier limits and features
Plivo costs Free to $1K per pay-as-you-go as of July 2026, with 2 plans available including a free tier. Plans: Pay-As-You-Go (free), and Enterprise at $1000/pay-as-you-go. Pricing depends on your chosen tier, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: Yes
Plivo offers 2 pricing tiers: Pay-As-You-Go, Enterprise. A free plan is available. Paid plans include Enterprise at $1000/user/month. The Enterprise plan is high-volume businesses needing global coverage, sms, and whatsapp.
Yes, Plivo offers a forever free plan as of July 2026. The free tier includes 6 features with limits on usage. Paid plans start at $1000/user/month (Enterprise). Pricing verified from 3 sources by CostBench.
Plivo's free plan is available indefinitely with no time limit.
What's Included in the Free Plan
- $10 in free credits, no credit card required
- Coverage in United States & India only
- SIP Trunking outbound from $0.0010/min, inbound from $0.0028/min
- Voice AI Agent $0.04/min all-inclusive (telephony, voice models, transcription included)
- 2 RPS & 50 call concurrency
- Up to $2,500 of monthly usage
What's NOT Included (Paid Only)
- Everything in Pay as you go
- Coverage across 190+ countries
- SMS & Verify API (from $0.0077/sms)
- WhatsApp API (from $0.0044/message, calls from $0.0040/min)
- Shortcodes & custom sender IDs
- Custom pricing, volume discounts, billing intervals & concurrency
- Compliance: BAA, HIPAA & SSO
You'll Need to Upgrade When...
- You exceed the user limit
- You need features like Everything in Pay as you go or Coverage across 190+ countries
- You require premium support or SLA guarantees
- You need to remove branding or watermarks
- You need advanced integrations or API access
Hidden Restrictions on Free Plan
- Plivo branding may appear on your content or communications
- Support is limited to community forums or email with longer response times
- Export options may be restricted or include watermarks
- API access is typically limited or not available
- Advanced reporting and analytics require paid plans
Free vs Paid: Which Do You Need?
Free Plan is Enough If...
- You're an individual or very small team
- You need only basic features
- You don't mind usage limits
- Branding on output is acceptable
- Community support is sufficient
You Need Paid If...
- Your team is growing beyond limits
- You need advanced features
- Professional branding is required
- You need priority support
- Integrations/API access is critical
Free vs Enterprise Plan Comparison
| Pay-As-You-Go $0 | Enterprise $1000/user/month | |
|---|---|---|
| Features | 6 included | 7+ included |
| Support | Community/Email | Priority Support |
| Branding | Plivo branding | Your branding |
| Best For | Developers building voice AI agents in the US & India | High-volume businesses needing global coverage, SMS, and WhatsApp |
Frequently Asked Questions
01 Is Plivo free?
Yes, Plivo offers a forever free plan with 6 core features included. However, there are limits on users and features that may require upgrading.
02 What's included in Plivo's free plan?
Plivo's free plan includes: $10 in free credits, no credit card required, Coverage in United States & India only, SIP Trunking outbound from $0.0010/min, inbound from $0.0028/min, Voice AI Agent $0.04/min all-inclusive (telephony, voice models, transcription included), 2 RPS & 50 call concurrency, and 1 more features. Key limits include basic usage caps.
03 What's NOT included in Plivo's free plan?
The free plan excludes: Everything in Pay as you go, Coverage across 190+ countries, SMS & Verify API (from $0.0077/sms), WhatsApp API (from $0.0044/message, calls from $0.0040/min), Shortcodes & custom sender IDs. You'll also have Plivo branding and limited support options.
04 When should I upgrade from Plivo's free plan?
Consider upgrading when: you hit user or storage limits, need features like Everything in Pay as you go or Coverage across 190+ countries, require premium support, or want to remove branding. The cheapest paid plan starts at $1000/user/month.
05 Is Plivo's free plan really free forever?
Yes, Plivo's free plan is available indefinitely with no time limit. However, feature and usage limits may restrict what you can do without upgrading to a paid plan.