BigCommerce vs Salesforce Commerce Cloud Pricing | Costbench
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Team size
25 seats

BigCommerce vs Salesforce Commerce Cloud

E-commerce pricing comparison · 2026

BigCommerce pricing ranges from $0–$299/month, while Salesforce Commerce Cloud ranges from $5000–$41667/year. BigCommerce is typically 100% more affordable, though your actual cost depends on tier and team size.

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See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit BigCommerce pricing
Free plan limits → Discount programs →
Visit Salesforce pricing
Discount programs →
Compare
2 products · E-commerce
Side-by-side · live
BigCommerce
BigCommerce is a leading SaaS e-commerce platform built for growth, powering over 60,000 s
verified 7w ago
$594 $750
View pricing →
Salesforce Commerce Cloud
Salesforce Commerce Cloud, formerly Demandware, is the enterprise e-commerce platform for
verified 10d ago
$594 $750
View pricing →
Verdict · Vendr median · year 1
BigCommerce saves $156 vs Salesforce · 25 seats
Cheapest $594
Spread 21%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Growth
$24K/yr
year 1 license · $79/seat
Growth
$3.8M/yr
year 1 license · $13K/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$594/yr
Vendr · n=150
Median annual
$750/yr
Vendr · n=44
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 24 sourced facts
19 hidden-cost · 3 contract · Vendr median · 1 review platform
Last verified 1mo ago
Confidence Medium confidence
Sources 23 sourced facts
17 hidden-cost · 3 contract · Vendr median · 2 review platforms
Last verified 1w ago
Confidence High confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
5 documented
  • Sales Volume Caps Trigger Forced Upgrades
    $50-$220/month
    1 source
  • Age Verification Costs for Restricted Products
    $0.35-$0.45/verification
    1 source
  • Limited Free Theme Selection Drives Premium Theme Costs
    $150-$300
    1 source
  • Revenue-Based Plan Upgrades
    $50-$270/month additional
    3 sources
  • Unexpected Subscription Price Increases
    100-600% of current plan cost
    4 sources
5 documented
  • Implementation Consultant Required
    15-25% of license costs
    1 source
  • User Scaling Cost Increases
    10-20% annual cost growth
    1 source
  • Poor Support Quality
    5-10% of license costs
    2 sources
  • Custom Development & Implementation Costs
    10-30% of license costs
    1 source
  • Upsell to Additional Licenses & Features
    15-30% of license costs
    1 source
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

BigCommerce
Salesforce
Auto-renewal
Yes
Yes
Cancellation
Difficult to cancel; users report requests being ignored
Not clearly communicated to customers based on reports; renewals processed despite verbal cancellation requests
Commitment
Annual (when pushed to annual billing)
Annual contracts reported
Price escalation
Revenue-based automatic upgrades; users report unilateral 100-300%+ price increases with no notice
Users report at least 10% annual price increases
Can downgrade
—
No
Based on 6 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
Trustpilot
1.1out of 5 (24)
Best for
Testing the platform
Watch out
Dramatic and unexplained subscription price increases (2-3x without notice)
TrustRadius
8.5out of 5 (5)
Trustpilot
1.1out of 5 (24)
Best for
Mid-market brands entering enterprise e-commerce
Watch out
Price increases of 10%+ annually with no ability to downgrade
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit BigCommerce pricing
Free plan limits → Discount programs →
Visit Salesforce pricing
Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Option A

BigCommerce

$0–$299
/month
5 plans · Free tier
Full pricing breakdown →
VS
Option B

Salesforce Commerce Cloud

$5000–$41667
/year
4 plans
Full pricing breakdown →

Plan-by-Plan Pricing

Plan BigCommerce Salesforce Commerce Cloud
Free Free /month $5K /year
Core $29 /month $12.5K /year
Growth $79 /month $20.8K /year
Scale $299 /month $41.7K /year
Performance Custom —

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

BigCommerce

6 scenarios
$39/month
Starter Setup
$105/month
Growing Business
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
See all 6 scenarios →

Salesforce Commerce Cloud

7 scenarios
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
Around $150,000/year on the most popular plan
Typical Usage
Around $150,000/year on the most popular plan
Typical Usage
See all 7 scenarios →

Market Intelligence

BigCommerce

Median annual cost
$594
Based on
150 deals

Salesforce Commerce Cloud

Median annual cost
$750
Based on
44 deals

What Users Say

BigCommerce

Trustpilot
1.1out of 5 (24)
Top complaints
  • Dramatic and unexplained subscription price increases (2-3x without notice)
  • Extremely poor or non-existent customer service responsiveness
  • Revenue-based plan upgrades that penalize business growth

Salesforce Commerce Cloud

Trustpilot
1.1out of 5 (24)
TrustRadius
8.5out of 10 (5)
Top complaints
  • Price increases of 10%+ annually with no ability to downgrade
  • Data deletion when accounts have payment issues
  • Auto-renewal charges processed despite cancellation requests

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

BigCommerce 11 hidden costs

high
Sales Volume Caps Trigger Forced Upgrades $50-$220/month
medium
Age Verification Costs for Restricted Products $0.35-$0.45/verification
low
Limited Free Theme Selection Drives Premium Theme Costs $150-$300
high
Revenue-Based Plan Upgrades $50-$270/month additional
critical
Unexpected Subscription Price Increases 100-600% of current plan cost
See all BigCommerce hidden costs →

Salesforce Commerce Cloud 11 hidden costs

high
Implementation Consultant Required 15-25% of license costs
medium
User Scaling Cost Increases 10-20% annual cost growth
medium
Poor Support Quality 5-10% of license costs
critical
Custom Development & Implementation Costs 10-30% of license costs
critical
Upsell to Additional Licenses & Features 15-30% of license costs
See all Salesforce Commerce Cloud hidden costs →

Contract Terms

Term BigCommerce Salesforce Commerce Cloud
Auto-renewal Yes Yes
Cancellation Difficult to cancel; users report requests being ignored Not clearly communicated to customers based on reports; renewals processed despite verbal cancellation requests
Minimum commitment Annual (when pushed to annual billing) Annual contracts reported
Price escalation Revenue-based automatic upgrades; users report unilateral 100-300%+ price increases with no notice Users report at least 10% annual price increases
Can downgrade — No

Continue researching

BigCommerce

Salesforce Commerce Cloud

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