Dialpad vs Nextiva
Business Phone / VoIP pricing comparison · 2026 · Updated July 2026
Dialpad pricing ranges from $15–$25/month, while Nextiva ranges from $15–$75/month. Dialpad is typically 20% more affordable, though your actual cost depends on tier and team size.
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
Dialpad and Nextiva are leading business VoIP platforms for teams comparing voice, messaging, video, and customer communication tools. Dialpad starts with Standard at $15 per user, while Nextiva starts with Core at $23 per user monthly or $15 per user annually.
Dialpad keeps its lineup focused with Standard, Pro at $25 per user, and Enterprise custom pricing. Nextiva offers Core, Engage at $50 per user monthly, Scale at $75 per user monthly, and Enterprise custom pricing for larger deployments.
Plan-by-Plan Pricing
| Plan | Dialpad | Nextiva |
|---|---|---|
| Standard | $15 /per user | $23 /per user |
| Pro | $25 /per user | $50 /per user |
| Enterprise | Free | $75 /per user |
| Enterprise | — | Free |
Market Intelligence
Dialpad
- Median annual cost
- $380
- Based on
- 36 deals
Nextiva
- Median annual cost
- $360
- Based on
- 25 deals
Contract Terms
| Term | Dialpad | Nextiva |
|---|---|---|
| Auto-renewal | — | Yes |
| Cancellation | — | Must cancel before contract end or auto-renews for full term |
| Minimum commitment | — | 3 years standard |
| Price escalation | — | No published schedule but users report mid-contract cost increases |
| Can downgrade | — | No |
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Our Verdict
Choose Dialpad if you want a lower entry price with Standard at $15 per user, or if Pro at $25 per user fits your need for AI-powered call intelligence, video conferencing, and CRM integrations.
Choose Nextiva if Core at $23 per user monthly or $15 per user annually fits your unified voice, video, SMS, and chat needs, or if Engage at $50 and Scale at $75 align better with call center, automation, and customer experience priorities.
Frequently Asked Questions
01 Is Dialpad cheaper than Nextiva?
At entry level, yes. Dialpad Standard at $15/user/month undercuts Nextiva Essential at $18.95/user/month. At mid-tier, Dialpad Pro ($25/user/month) is comparable to Nextiva Professional ($22.95/user/month). Annual billing reduces both. For teams of 10–50, the difference is $40–$200/month.
02 Which has better AI features: Dialpad or Nextiva?
Dialpad's AI is significantly more advanced—real-time transcription during calls, post-call summaries, action item extraction, and sentiment analysis are all native to every plan. Nextiva has AI features but they're less integrated and not as mature. For AI-driven call analytics, Dialpad is the clear leader.
03 Which is better for a contact center?
Nextiva has stronger contact center capabilities with omnichannel routing, supervisor dashboards, and workforce management tools. Dialpad Contact Center is available as an upgrade but Nextiva's enterprise contact center features are more mature. For businesses with dedicated contact centers, Nextiva has the edge.
04 Do both offer local number porting?
Yes, both Dialpad and Nextiva support number porting from existing providers. The porting process typically takes 2–4 weeks and is handled by both vendors with dedicated porting support. Both also offer local, toll-free, and international number provisioning.