Talkdesk vs Five9
Contact Center / CCaaS pricing comparison · 2026
Talkdesk pricing ranges from $85–$225/month, while Five9 ranges from $119–$159/month. Both products are similarly priced at comparable tiers.
Talkdesk
Talkdesk pricing starts at $85/user/month for the Digital Essentials plan.
verified 27d ago
$1.8K
$2.4K
Five9
Five9 pricing starts at $119/user/month for the Digital plan and $159/user/month for the C
verified 27d ago
$1.8K
$2.4K
Verdict · Vendr median · year 1
Five9
saves
$656
vs
Talkdesk
· 25 seats
Cheapest
$1.8K
Spread
27%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Voice Essentials
$32K/yr
year 1 license · $105/seat
Core
$48K/yr
year 1 license · $159/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$2.4K/yr
Vendr · n=12
↓ Lowest median
Median annual
$1.8K/yr
Vendr · n=16
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
16 sourced facts
10 hidden-cost · 3 contract · Vendr median · 2 review platforms
Last verified
3w ago
Confidence
Medium confidence
Sources
12 sourced facts
6 hidden-cost · 3 contract · Vendr median · 2 review platforms
Last verified
3w ago
Confidence
Limited confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 04
Contract terms
The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.
Talkdesk
Five9
Auto-renewal
Yes
Yes
Cancellation
Must contact company before renewal; difficult cancellation process requiring phone calls and feedback sessions
Requires paying substantial early termination fees
Commitment
2-3 years
1 year
Price escalation
No published schedule, but customers report contract terms heavily favor the vendor with auto-renewals at potentially higher license counts
No published schedule but multiple users report unexpected billing and frivolous charges for work never performed
Can downgrade
No
No
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Talkdesk and Five9 both operate in the contact center / ccaas category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Talkdesk | Five9 |
|---|---|---|
| Digital Essentials | $85 /user/month | $119 /month |
| Voice Essentials | $105 /user/month | $159 /month |
| Elite | $165 /user/month | Custom |
| Industry Experience Clouds | $225 /user/month | Custom |
| Enterprise | — | Custom |
Market Intelligence
Talkdesk
- Median annual cost
- $2,444
- Based on
- 12 deals
Five9
- Median annual cost
- $1,788
- Based on
- 16 deals
Contract Terms
| Term | Talkdesk | Five9 |
|---|---|---|
| Auto-renewal | Yes | Yes |
| Cancellation | Must contact company before renewal; difficult cancellation process requiring phone calls and feedback sessions | Requires paying substantial early termination fees |
| Minimum commitment | 2-3 years | 1 year |
| Price escalation | No published schedule, but customers report contract terms heavily favor the vendor with auto-renewals at potentially higher license counts | No published schedule but multiple users report unexpected billing and frivolous charges for work never performed |
| Can downgrade | No | No |