Genesys Cloud vs Five9 Pricing (2026)
Compare / Genesys Cloud vs Five9
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Team size
25 seats

Genesys Cloud vs Five9

Contact Center / CCaaS pricing comparison · 2026

Genesys Cloud pricing ranges from $75–$240/month, while Five9 ranges from $119–$159/month. Both products are similarly priced at comparable tiers.

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See pricing on each vendor's site
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Visit Genesys pricing
Discount programs →
Visit Five9 pricing
Free plan limits → Discount programs →
Compare
2 products · Contact Center / CCaaS
Side-by-side · live
Genesys Cloud
Genesys Cloud CX pricing starts at $75/user/month for the Cloud CX 1 plan, with the Cloud
verified 27d ago
$630 $1.8K
View pricing →
Five9
Five9 pricing starts at $119/user/month for the Digital plan and $159/user/month for the C
verified 27d ago
$630 $1.8K
View pricing →
Verdict · Vendr median · year 1
Genesys saves $1.2K vs Five9 · 25 seats
Cheapest $630
Spread 65%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Cloud CX 2
$35K/yr
year 1 license · $115/seat
Core
$48K/yr
year 1 license · $159/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$630/yr
Vendr · n=4 · limited data
Median annual
$1.8K/yr
Vendr · n=16
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 5 sourced facts
3 hidden-cost · Vendr median · 1 review platform
Last verified 3w ago
Confidence Medium confidence
Sources 12 sourced facts
6 hidden-cost · 3 contract · Vendr median · 2 review platforms
Last verified 3w ago
Confidence Limited confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
2 documented
  • Premium Feature Costs
    10-20% of license costs
    2 sources
  • Telephony Minutes Sold Separately
    $0.01-0.05/minute
    1 source
5 documented
  • Implementation and Onboarding Fees
    $30,000
    1 source
  • System Initiation Fee
    $2,500
    1 source
  • Automated Texting Requires Separate Platform (Acqueon)
    100% of license costs
    1 source
  • Premium Features Billed Separately Despite Promises
    20-50% of license costs
    2 sources
  • Infrastructure Requirements (No WiFi Support)
    5-10% of license costs
    1 source
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Genesys
Five9
Auto-renewal
—
Yes
Cancellation
—
Requires paying substantial early termination fees
Commitment
1 year
1 year
Price escalation
—
No published schedule but multiple users report unexpected billing and frivolous charges for work never performed
Can downgrade
—
No
Based on 3 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
TrustRadius
9.2/5 (843)
Best for
Voice contact centers
Watch out
High cost for advanced features
TrustRadius
8.2/5 (127)
Trustpilot
1.5/5 (24)
Best for
Organizations needing digital channels only without voice
Watch out
Constant disconnections and technical issues affecting call quality
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Genesys pricing
Discount programs →
Visit Five9 pricing
Free plan limits → Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Contact Center / CCaaS

Genesys Cloud

$75–$240
/month
4 plans
Full pricing breakdown →
VS
Contact Center / CCaaS

Five9

$119–$159
/month
5 plans
Full pricing breakdown →

Genesys Cloud and Five9 both operate in the contact center / ccaas category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Genesys Cloud Five9
Cloud CX 1 $75 /user/month $119 /month
Cloud CX 2 $115 /user/month $159 /month
Cloud CX 3 $155 /user/month Custom
Cloud CX 4 $240 /user/month Custom
Enterprise — Custom

Market Intelligence

Genesys Cloud

Median annual cost
$630
Based on
4 deals

Five9

Median annual cost
$1,788
Based on
16 deals

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Genesys Cloud 2 hidden costs

medium
Premium Feature Costs 10-20% of license costs
high
Telephony Minutes Sold Separately $0.01-0.05/minute
See all Genesys Cloud hidden costs →

Five9 5 hidden costs

high
Implementation and Onboarding Fees $30,000
medium
System Initiation Fee $2,500
critical
Automated Texting Requires Separate Platform (Acqueon) 100% of license costs
critical
Premium Features Billed Separately Despite Promises 20-50% of license costs
medium
Infrastructure Requirements (No WiFi Support) 5-10% of license costs
See all Five9 hidden costs →

Contract Terms

Term Genesys Cloud Five9
Auto-renewal — Yes
Cancellation — Requires paying substantial early termination fees
Minimum commitment 1 year 1 year
Price escalation — No published schedule but multiple users report unexpected billing and frivolous charges for work never performed
Can downgrade — No

Continue researching

Genesys Cloud

Five9

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