NICE CXone vs Genesys Cloud
Contact Center / CCaaS pricing comparison · 2026
NICE CXone pricing ranges from $110–$249/month, while Genesys Cloud ranges from $75–$240/month. Genesys Cloud is typically 20% more affordable, though your actual cost depends on tier and team size.
NICE CXone
NICE CXone pricing starts at $110/month for the CXone Mpower Omnichannel Suite plan.
verified 23d ago
$630
$41K
Genesys Cloud
Genesys Cloud CX pricing starts at $75/user/month for the Cloud CX 1 plan, with the Cloud
verified 27d ago
$630
$41K
Verdict · list-price math · year 1
Genesys
saves
$6.0K
vs
NICE
· 25 seats
Cheapest
$35K
Spread
15%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
CXone Mpower Essential Suite
$41K/yr
year 1 license · $135/seat
Cloud CX 2
$35K/yr
year 1 license · $115/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
No Vendr data
—
Not in Vendr's deal flow
Median annual
$630/yr
Vendr · n=4 · limited data
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
1 sourced fact
1 review platform
Last verified
3w ago
Confidence
Medium confidence
Sources
5 sourced facts
3 hidden-cost · Vendr median · 1 review platform
Last verified
3w ago
Confidence
Medium confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
NICE CXone and Genesys Cloud both operate in the contact center / ccaas category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | NICE CXone | Genesys Cloud |
|---|---|---|
| CXone Mpower Omnichannel Suite | $110 /month | $75 /user/month |
| CXone Mpower Essential Suite | $135 /month | $115 /user/month |
| CXone Mpower Core Suite | $169 /month | $155 /user/month |
| CXone Mpower Complete Suite | $209 /month | $240 /user/month |
| CXone Mpower Ultimate Suite | $249 /month | — |