Quick Answer
Last verified:
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NICE CXone costs $110 to $249 per month as of July 2026, with 5 plans available. Plans: Omnichannel Suite at $110/month, Essential Suite at $135/month, Core Suite at $169/month, Complete Suite at $209/month, and Ultimate Suite at $249/month. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

NICE CXone offers 5 pricing tiers: Omnichannel Suite, Essential Suite, Core Suite, Complete Suite, Ultimate Suite. Paid plans include Omnichannel Suite at $110/user/month, Essential Suite at $135/user/month, Core Suite at $169/user/month. The Essential Suite plan is small to mid-size contact center teams.

Last verified: | Sources: 2 pricing pages and reviews
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NICE CXone lists $110-$249/month, but hidden costs like implementation and support add to the total as of July 2026. Key hidden costs: implementation and professional services, add-on modules and features, telephony and usage-based charges. Verified from 2 sources by CostBench.

Hidden Costs Breakdown

1

Implementation and Professional Services

critical implementation

These services, covering setup, integration, custom configuration, and training, are often billed separately and can be substantial.

industry

These services cover setup, integration, custom configuration, and training

2

Add-on Modules and Features

high addon

Many essential or advanced features, such as long-term recording storage, bulk data exports, specific chat channels, additional staff licenses, screen recording, and various AI capabilities, are not included in base plans and require additional licensing or higher-tier upgrades.

industry

Examples include: * Long-term recording storage

3

Telephony and Usage-Based Charges

high overage

If using NICE's bundled telephony, per-minute charges for inbound and outbound calls, SMS, and toll-free numbers can add 10-20% to monthly costs for high-volume contact centers.

industry

These usage-based fees can add 10-20% to monthly costs for high-volume contact centers

4

Premium Support

medium support

Premium support tiers, offering faster response times, dedicated resources, and 24/7 coverage, typically cost an additional 10-20% of the annual license value.

industry

Premium Support: While standard support is included, premium support tiers (offering faster response times, dedicated resources, and 24/7 coverage) typically cost an additional 10-20% of the annual license value

5

SCIM Provisioning

critical addon

Native SCIM provisioning for automated user lifecycle management is only available for users on Enterprise-tier plans, and upgrading solely for this feature can nearly double licensing costs.

industry

Upgrading to an Enterprise plan solely for SCIM can nearly double licensing costs; for a 50-agent contact center, this could mean an additional $96,000/year moving from a Voice Agent plan to an Essential Suite

6

Rescheduling Fees

low implementation

Customers may be responsible for additional costs such as travel and expenses, airfare change fees, and hotel change fees if project plan activities are rescheduled with less than fifteen (15) calendar days' notice.

industry

Rescheduling Fees: If project plan activities need to be rescheduled with less than fifteen (15) calendar days' notice, customers may be responsible for additional costs such as travel and expenses, airfare change fees, and hotel change fees

Frequently Asked Questions

01 What hidden costs should I budget for with NICE CXone?

Beyond the license fee, budget for: Implementation and Professional Services ($5,000+ to $500,000+, 15-30%); Add-on Modules and Features ($20-$60+ per seat per month); Telephony and Usage-Based Charges (10-20%); Premium Support (10-20%); SCIM Provisioning ($96,000/year). Exact totals depend on your deployment size and negotiated terms.

02 Does NICE CXone charge for implementation?

NICE CXone implementation is not included in the license cost. These services, covering setup, integration, custom configuration, and training, are often billed separately and can be substantial.. Estimated impact: $5,000+ to $500,000+, 15-30%.

03 How much does NICE CXone support cost?

Premium support tiers, offering faster response times, dedicated resources, and 24/7 coverage, typically cost an additional 10-20% of the annual license value.. Estimated impact: 10-20%.

04 Are there overage or storage costs with NICE CXone?

If using NICE's bundled telephony, per-minute charges for inbound and outbound calls, SMS, and toll-free numbers can add 10-20% to monthly costs for high-volume contact centers.. Estimated impact: 10-20%.

05 What add-ons cost extra with NICE CXone?

Add-on pricing for NICE CXone varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

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