Contact Center / CCaaS Software Pricing 2026
Compare pricing for 18 contact center / ccaas tools. Find the right software for your budget.
Products 18
Monthly range $30–$249
Median $126
Free tiers 1
Contact Center / CCaaS software billed monthly typically runs $30 to $249 per month in 2026, with a typical cost around $126 per month across 5 tools. Others use usage-based or custom pricing. Top picks: Aircall ($30–$70/month), Five9 ($119–$159/month), Genesys Cloud ($75–$240/month), and 15 more. 1 of 18 tools offer free tiers for small teams or limited use.
All Contact Center / CCaaS Tools
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Aircall
$30–$70/month Essentials $40 Professional $70 Custom Custom
Five9
$119–$159/month Digital $119 Core $159 Plus Custom +2
Genesys Cloud
$75–$240/month Cloud CX 1 $75 Cloud CX 2 $115 Cloud CX 3 $155 +1
NICE CXone
$110–$249/month Omnichannel Suite $110 Essential Suite $135 Core Suite $169 +2
Talkdesk
$85–$225/month Digital Essentials $85 Voice Essentials $105 Elite $165 +1
Freshdesk Contact Center (Freshcaller)
Free–$69/agent/month Free Free Growth $null Pro $null +1
MoEngage (omnichannel engagement)
Custom pricing MoEngage Inform Custom Growth Custom Enterprise Custom +1
GoTo Contact Center
Custom pricing GoTo Contact Center Custom
Intermedia Contact Center
Custom pricing Contact Center PRO Custom Contact Center ELITE Custom
CSAT.AI (AI quality assurance)
$20–$20/agent / month Growth $20 Enterprise Custom
Dialpad Contact Center
Custom pricing Dialpad AI Agents Custom Dialpad Support Custom Dialpad Sell Custom +1
Avaya Experience Platform
Custom pricing Avaya Experience Platform Custom
Salesforce Service Cloud Voice
$25–$550/User/Month Starter Suite $25 Pro Suite $null Enterprise $null +2
8x8 Contact Center
Custom pricing 8x8 Contact Center Custom
RingCentral Contact Center
Custom pricing Contact Center Custom
LivePerson (conversational AI CC)
Custom pricing Bronze Custom Silver Custom Gold Custom
Cisco Webex Contact Center
Custom pricing Webex Contact Center Custom
Kustomer (Meta-owned)
Custom pricing Kustomer Concierge Custom Kustomer Envoy Custom Kustomer Architect Custom
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Contact Center / CCaaS Comparisons
Aircall vs Five9 Compare → Aircall vs Genesys Cloud Compare → Aircall vs NICE CXone Compare → Aircall vs Talkdesk Compare → Talkdesk vs NICE CXone Compare → Talkdesk vs Genesys Cloud Compare → Talkdesk vs Five9 Compare → NICE CXone vs Genesys Cloud Compare → NICE CXone vs Five9 Compare → Genesys Cloud vs Five9 Compare →
Cost Analysis Tools
Aircall
Genesys Cloud
NICE CXone
Talkdesk
Freshdesk Contact Center (Freshcaller)
Contact Center / CCaaS Pricing FAQ
01 What is CCaaS?
CCaaS (Contact Center as a Service) provides cloud-based contact center capabilities including voice, chat, email, and social media support.