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Dialpad Contact Center uses custom pricing as of July 2026 with 4 plans available. Contact Dialpad Contact Center directly for a personalized quote. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Dialpad Contact Center offers 4 pricing tiers: Dialpad AI Agents, Dialpad Support, Dialpad Sell, Dialpad Connect.

Last verified: | Sources: 1 pricing pages and reviews
Know Before You Buy — Request Dialpad Contact Center Pricing

Dialpad Contact Center uses custom pricing, and hidden costs like implementation and support add to the quoted price as of July 2026. Contact the vendor for a quote. Hidden costs like implementation and support add significantly to the total. Key hidden costs: administrative cost recovery fee, per-minute charges, sms overage charges. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

Administrative Cost Recovery Fee

medium compliance

Dialpad charges a mandatory annual administrative fee per user, presented on invoices alongside government taxes but not a government fee, covering regulatory filings and reporting.

industry

This fee covers regulatory filings and reporting and is presented on invoices alongside government taxes, though it is not a government fee

2

Per-Minute Charges

high overage

Dialpad Support and Sell plans incur additional per-minute charges for inbound and outbound calls on top of the monthly seat fee.

industry

Overage charges are $0.008 per inbound/outbound SMS message and $0.024 per inbound/outbound MMS message, which can quickly accumulate for customer-facing operations

3

SMS Overage Charges

high overage

SMS is capped at approximately 250 messages per account per month, with overage charges for inbound/outbound SMS and MMS messages.

industry

Overage charges are $0.008 per inbound/outbound SMS message and $0.024 per inbound/outbound MMS message, which can quickly accumulate for customer-facing operations

4

International Calling Add-on

high addon

While unlimited domestic calling is included, international calling is metered, and a 'Global Unlimited Calling' add-on exists which includes 1,500 international minutes per office per month, billed via calling credits for additional usage.

industry

This add-on is often an office-wide requirement, meaning if one user needs it, all users in that "office" (billing group) must pay for it, potentially costing $20 per user per month across all users, even if only a few make international calls

5

AI Features (CSAT/Scorecards)

medium addon

AI-powered CSAT scoring and AI Scorecards often require the Premium tier of Dialpad Support or are available as add-ons.

industry

AI Features: AI-powered CSAT scoring and AI Scorecards often require the Premium tier of Dialpad Support (starting at $150/user/month) or are available as add-ons (e.g., AI Scorecard and AI CSAT at $20 per user per month each)

6

Workforce Management (WFM) Tools

medium addon

Workforce Management (WFM) tools are typically sold separately as an add-on.

industry

Workforce Management (WFM): WFM tools are typically sold separately as an add-on

7

Video Meeting Participant Scaling

medium addon

Scaling video meetings beyond 10 participants (up to 150) costs an extra $15 per user per month.

industry

Longer meeting durations (over 45 minutes) also require an add-on starting at $15 per user per month

8

Additional Phone Numbers

low addon

Local numbers cost from $5 per number per month, while international or toll-free numbers start from $15 per number per month.

industry

Additional Phone Numbers: Local numbers cost from $5 per number per month, while international or toll-free numbers start from $15 per number per month

Frequently Asked Questions

01 What hidden costs should I budget for with Dialpad Contact Center?

Beyond the license fee, budget for: Administrative Cost Recovery Fee ($4 to $5 per user per month); Per-Minute Charges ($0.01 per minute for inbound calls and $0.02 per minute for outbound calls); SMS Overage Charges ($0.008 per inbound/outbound SMS message and $0.024 per inbound/outbound MMS message); International Calling Add-on ($20 per user per month); AI Features (CSAT/Scorecards) ($20 per user per month each); Video Meeting Participant Scaling ($15 per user per month); Additional Phone Numbers ($5 per number per month (local), $15 per number per month (international or toll-free)). Exact totals depend on your deployment size and negotiated terms.

02 Does Dialpad Contact Center charge for implementation?

Implementation costs for Dialpad Contact Center vary by deployment size and customization. Contact the vendor or check our sourced hidden-cost breakdown above for verified figures.

03 How much does Dialpad Contact Center support cost?

Premium support pricing for Dialpad Contact Center depends on your tier and contract terms. See the sourced cost breakdown above for any verified figures we have.

04 Are there overage or storage costs with Dialpad Contact Center?

Dialpad Support and Sell plans incur additional per-minute charges for inbound and outbound calls on top of the monthly seat fee.. Estimated impact: $0.01 per minute for inbound calls and $0.02 per minute for outbound calls.

05 What add-ons cost extra with Dialpad Contact Center?

Add-on pricing for Dialpad Contact Center varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

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