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All Dialpad Contact Center Plans & Pricing

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Dialpad AI Agents
Dialpad Support
Dialpad Sell
Dialpad Connect
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Dialpad AI Agents

Dialpad Support

Dialpad Sell

Dialpad Connect

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Last verified:
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Dialpad Contact Center uses custom pricing as of July 2026 with 4 plans available. Contact Dialpad Contact Center directly for a personalized quote. The median contract is $5,250/year based on 5 third-party buyer reports.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Dialpad Contact Center offers 4 pricing tiers: Dialpad AI Agents, Dialpad Support, Dialpad Sell, Dialpad Connect.

Compared to other contact center / ccaas software, Dialpad Contact Center is positioned at the budget-friendly price point.

  • Median contract: $5,250/yr from 5 buyer reports Directional
  • 8 documented hidden costs beyond list price
  • G2 rating: 4.4 out of 5 from 699 reviews (as of Jul 2026)
Last verified: | Sources: 1 pricing pages and reviews

How much does Dialpad Contact Center cost?

Dialpad Contact Center uses custom pricing across 4 plans. Contact Dialpad Contact Center directly for a personalized quote. Plans include Dialpad AI Agents (custom pricing), Dialpad Support (custom pricing), Dialpad Sell (custom pricing), Dialpad Connect (custom pricing).

Dialpad Contact Center Pricing Overview

Dialpad Contact Center uses custom pricing — contact their sales team for a quote. The Dialpad AI Agents plan requires contacting sales for a custom quote. The Dialpad Support plan requires contacting sales for a custom quote. The Dialpad Sell plan requires contacting sales for a custom quote. The Dialpad Connect plan requires contacting sales for a custom quote.

The median Dialpad Contact Center customer pays $5,250/year based on 5 verified purchases.

There are at least 8 documented hidden costs beyond Dialpad Contact Center's list price, including implementation, training, and add-on fees.

This pricing was last verified in June 14, 2026 from 1 independent source.

Request Dialpad Contact Center Pricing

Dialpad Contact Center offers several plans to meet different business needs. The available plans are Dialpad AI Agents, Dialpad Support, Dialpad Sell, and Dialpad Connect. All plans are priced on a monthly basis and feature custom pricing.

How Dialpad Contact Center Pricing Compares

Compare Dialpad Contact Center pricing against top alternatives in Contact Center / CCaaS.

Aircall $30-$70/month View pricing → Five9 $119-$159/month View pricing → Genesys Cloud $75-$240/month View pricing →

Compare Dialpad Contact Center vs Alternatives

Before committing to Dialpad Contact Center, compare pricing with these 3 alternatives in the same category.

VSAircall
From $30/month

Small teams needing a straightforward cloud phone system

Compare pricing
VSFive9
From $119/month

Organizations needing digital channels only without voice

Compare pricing
VSGenesys Cloud
From $75/month

Voice contact centers

Compare pricing

All Dialpad Contact Center alternatives & migration guides

What Companies Actually Pay for Dialpad Contact Center

The median Dialpad Contact Center buyer pays $5,250/year based on 5 verified purchase transactions.

What companies actually pay $5,250/yr Median across 5 third-party buyer reports Directional
Review scores
Trustpilot 4.1out of 5 (3,099)
G2 4.4out of 5 (699)
Third-party review aggregates, as of Jul 2026
Top pricing complaints
CRM Integration IssuesSetup and Configuration ComplexityOutbound Communication ClunkinessMobile Application Instability
Source: aggregated from 5 third-party buyer reports for this quote-only vendor. Indicative market pricing — not official vendor pricing or contract-grade data.

How Dialpad Contact Center Pricing Compares

Software Starting Price Top Price
Dialpad Contact Center Custom Custom
Aircall $30/month $70/month
Five9 $119/month $159/month
Genesys Cloud $75/month $240/month
NICE CXone $110/month $249/month
Talkdesk $85/month $225/month

Browse all Contact Center / CCaaS pricing →

8 Dialpad Contact Center Hidden Costs Beyond the List Price

Beyond the listed price, Dialpad Contact Center has at least 8 documented hidden costs that can significantly increase total cost of ownership.

Watch for 8 hidden costs
  • Administrative Cost Recovery Fee $4 to $5 per user per month
    medium 1 source
    industry "This fee covers regulatory filings and reporting and is presented on invoices alongside government taxes, though it is not a government fee"
  • Per-Minute Charges $0.01 per minute for inbound calls and $0.02 per minute for outbound calls
    high 1 source
    industry "Overage charges are $0.008 per inbound/outbound SMS message and $0.024 per inbound/outbound MMS message, which can quickly accumulate for customer-facing operations"
  • SMS Overage Charges $0.008 per inbound/outbound SMS message and $0.024 per inbound/outbound MMS message
    high 1 source
    industry "Overage charges are $0.008 per inbound/outbound SMS message and $0.024 per inbound/outbound MMS message, which can quickly accumulate for customer-facing operations"
  • International Calling Add-on $20 per user per month
    high 1 source
    industry "This add-on is often an office-wide requirement, meaning if one user needs it, all users in that "office" (billing group) must pay for it, potentially costing $20 per user per month across all users, even if only a few make international calls"
  • AI Features (CSAT/Scorecards) $20 per user per month each
    medium 1 source
    industry "AI Features: AI-powered CSAT scoring and AI Scorecards often require the Premium tier of Dialpad Support (starting at $150/user/month) or are available as add-ons (e.g., AI Scorecard and AI CSAT at $20 per user per month each)"
  • Workforce Management (WFM) Tools
    medium 1 source
    industry "Workforce Management (WFM): WFM tools are typically sold separately as an add-on"
  • Video Meeting Participant Scaling $15 per user per month
    medium 1 source
    industry "Longer meeting durations (over 45 minutes) also require an add-on starting at $15 per user per month"
  • Additional Phone Numbers $5 per number per month (local), $15 per number per month (international or toll-free)
    low 1 source
    industry "Additional Phone Numbers: Local numbers cost from $5 per number per month, while international or toll-free numbers start from $15 per number per month"
Tip

Ask your Dialpad Contact Center sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 3 independent sources
industry Trustpilot Consumer reviews G2 B2B reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 9 source citations total.

Dialpad Contact Center Pricing FAQ

01 Does Dialpad Contact Center have a free plan?

Dialpad Contact Center does not offer a free plan.

02 What are the available plans for Dialpad Contact Center?

The available plans are Dialpad AI Agents, Dialpad Support, Dialpad Sell, and Dialpad Connect.

03 How is Dialpad Contact Center priced?

All Dialpad Contact Center plans feature custom pricing and are billed monthly.

Is this pricing incorrect? — we'll verify and update it.