Price checkMonthly
Omnichannel Suite$110/moEssential Suite$135/moCore Suite$169/mo
See all 5 plans

All NICE CXone Plans & Pricing

Plan Monthly Annual Best For
View all features by plan (compare side-by-side)

Omnichannel Suite

  • Voice and digital channels
  • Omnichannel routing
  • Recording and compliance

Essential Suite

  • All Omnichannel Suite features
  • Proactive web engagement
  • AI routing

Core Suite

  • All Essential Suite features
  • Outbound engagement
  • Workforce empowerment tools

Complete Suite

  • All Core Suite features
  • Agentic experience automation
  • AI platform capabilities

Ultimate Suite

  • All Complete Suite features
  • Full AI and workforce optimization
  • $0.25/session consumption pricing
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What does NICE CXone actually cost you?

Drag the slider. Pick a tier. Your projected spend updates as you go.

Tier
Billing
Your projected cost$2.8Kper month · $110/unit × 25units
Year 1 license$33K12 months at this rate
At a glance

List price by tier (annualized, per unit)

Per-unit list price across NICE CXone's plans, annualized. Custom-priced tiers show a hatched bar.

Omnichannel Suite$1.3K/yr
Essential Suite$1.6K/yr
Core Suite$2.0K/yr
Complete Suite$2.5K/yr
Ultimate Suite$3.0K/yr
Quick Answer
Last verified:
Medium confidence

NICE CXone costs $110 to $249 per month as of July 2026, with 5 plans available. Plans: Omnichannel Suite at $110/month, Essential Suite at $135/month, Core Suite at $169/month, Complete Suite at $209/month, and Ultimate Suite at $249/month. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

NICE CXone offers 5 pricing tiers: Omnichannel Suite, Essential Suite, Core Suite, Complete Suite, Ultimate Suite. Paid plans include Omnichannel Suite at $110/user/month, Essential Suite at $135/user/month, Core Suite at $169/user/month. The Essential Suite plan is small to mid-size contact center teams.

Compared to other contact center / ccaas software, NICE CXone is positioned at the premium price point.

  • 6 documented hidden costs beyond list price
  • Contracts auto-renew
  • G2 rating: 4.3 out of 5 from 1,730 reviews (as of Jul 2026)
Last verified: | Sources: 2 pricing pages and reviews

How much does NICE CXone cost?

NICE CXone pricing ranges from $110 to $249/month across 5 plans. Plans include Omnichannel Suite at $110/month, Essential Suite at $135/month, Core Suite at $169/month, Complete Suite at $209/month, Ultimate Suite at $249/month.

NICE CXone Pricing Overview

NICE CXone has 5 pricing plans ranging from $110 to $249/month. The Omnichannel Suite plan costs $110/month, best for entry-level contact centers. The Essential Suite plan costs $135/month, best for small to mid-size contact center teams. The Core Suite plan costs $169/month, best for growing contact centers. The Complete Suite plan costs $209/month, best for enterprise contact centers. The Ultimate Suite plan costs $249/month, best for large enterprises with complex needs.

NICE CXone contracts auto-renew, and annual price increases of 3-5%.

There are at least 6 documented hidden costs beyond NICE CXone's list price, including implementation, training, and add-on fees.

This pricing was last verified in July 19, 2026 from 2 independent sources.

Start NICE CXone Free Trial

NICE CXone pricing starts at $110/month for the CXone Mpower Omnichannel Suite plan. For organizations needing additional features, the CXone Mpower Essential Suite runs $135/month, the CXone Mpower Core Suite is $169/month, the CXone Mpower Complete Suite costs $209/month, and the CXone Mpower Ultimate Suite is priced at $249/month. The platform is a cloud-based contact center solution managing customer interactions across voice, chat, email, and social media channels.

How NICE CXone Pricing Compares

Compare NICE CXone pricing against top alternatives in Contact Center / CCaaS.

Aircall $40-$70/user/mo Compare → Five9 $119-$159/user/mo Compare → Genesys Cloud $75-$240/user/mo Compare →

Compare NICE CXone vs Alternatives

Before committing to NICE CXone, compare pricing with these 3 alternatives in the same category.

VSAircall
From $40/user/mo

Small teams seeking flexible voice solution

Full comparison
VSFive9
From $119/user/mo

Organizations needing digital channels only without voice

Full comparison
VSGenesys Cloud
From $75/user/mo

Voice contact centers

Full comparison

All NICE CXone alternatives & migration guides

What Companies Actually Pay for NICE CXone

Review scores
TrustRadius 8.4out of 10 (951)
G2 4.3out of 5 (1,730)
Third-party review aggregates, as of Jul 2026
Top pricing complaints
Call IssuesDelays and SlownessReporting LimitationsBuggy Product and Connectivity Issues

How NICE CXone Pricing Compares

Software Starting Price Top Price
NICE CXone $110/month $249/month
Aircall $30/month $70/month
Five9 $119/month $159/month
Genesys Cloud $75/month $240/month
Talkdesk $85/month $225/month
Freshdesk Contact Center (Freshcaller) Free $69/agent/month

Detailed pricing comparisons:

Browse all Contact Center / CCaaS pricing →

6 NICE CXone Hidden Costs Beyond the List Price

Beyond the listed price, NICE CXone has at least 6 documented hidden costs that can significantly increase total cost of ownership.

Watch for 6 hidden costs
  • Implementation and Professional Services $5,000+ to $500,000+, 15-30%
    critical 1 source
    industry "These services cover setup, integration, custom configuration, and training"
  • Add-on Modules and Features $20-$60+ per seat per month
    high 1 source
    industry "Examples include: * Long-term recording storage"
  • Telephony and Usage-Based Charges 10-20%
    high 1 source
    industry "These usage-based fees can add 10-20% to monthly costs for high-volume contact centers"
  • Premium Support 10-20%
    medium 1 source
    industry "Premium Support: While standard support is included, premium support tiers (offering faster response times, dedicated resources, and 24/7 coverage) typically cost an additional 10-20% of the annual license value"
  • SCIM Provisioning $96,000/year
    critical 1 source
    industry "Upgrading to an Enterprise plan solely for SCIM can nearly double licensing costs; for a 50-agent contact center, this could mean an additional $96,000/year moving from a Voice Agent plan to an Essential Suite"
  • Rescheduling Fees
    low 1 source
    industry "Rescheduling Fees: If project plan activities need to be rescheduled with less than fifteen (15) calendar days' notice, customers may be responsible for additional costs such as travel and expenses, airfare change fees, and hotel change fees"
Tip

Ask your NICE CXone sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 4 independent sources
industry Vendr Verified buyer transactions TrustRadius Enterprise reviews G2 B2B reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 8 source citations total.

NICE CXone Contract Terms

NICE CXone contracts auto-renew. Changes require advance notice. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal Yes
Minimum Commitment Contracts often include a minimum commitment, and customers are generally not entitled to refunds if they fail to meet this.
Price Escalation 3-5%
Based on 1 verified source

How to Negotiate NICE CXone Pricing

NICE CXone contracts are negotiable. These 1 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 1 tactics
Commit to multi-year contracts high success

Multi-year commitments (2-3 years) often unlock 10-25% lower per-seat pricing compared to annual contracts.

https://vendr.com
High success Medium Low / difficult

Full negotiation guide →

NICE CXone Price History

Pricing changes CostBench has tracked for NICE CXone, verified across 3 snapshots going back to 2026Q1.

  1. NICE CXone tier renamed

    "CXone Mpower Omnichannel Suite" renamed to "Omnichannel Suite"

  2. NICE CXone tier renamed

    "CXone Mpower Essential Suite" renamed to "Essential Suite"

  3. NICE CXone tier renamed

    "CXone Mpower Core Suite" renamed to "Core Suite"

  4. NICE CXone tier renamed

    "CXone Mpower Complete Suite" renamed to "Complete Suite"

  5. NICE CXone tier renamed

    "CXone Mpower Ultimate Suite" renamed to "Ultimate Suite"

View NICE CXone's full price history →

NICE CXone Pricing FAQ

01 How much does NICE CXone cost?

Pricing varies by plan. Check the official pricing page for current rates.

02 Does NICE CXone have a free tier?

Check the pricing section above for free tier availability.

03 What are the main features of NICE CXone?

Key features include the items listed in the pricing tiers above.

04 Is NICE CXone worth the price?

Value depends on your specific needs and use case. Compare features across plans.

05 Does NICE CXone include workforce management features?

Yes, NICE CXone includes workforce management capabilities with features like break reminders, real-time adherence tracking, schedule management with calendar views, and the ability for management to adjust schedules with immediate updates to employees.

06 What quality management features are available?

NICE CXone provides quality management tools that allow for objective evaluations of customer interactions. The platform includes reporting capabilities to evaluate team performance and identify areas for improvement.

Is this pricing incorrect? — we'll verify and update it.