NICE CXone vs Five9
Contact Center / CCaaS pricing comparison · 2026
NICE CXone pricing ranges from $110–$249/month, while Five9 ranges from $119–$159/month. Five9 is typically 18% more affordable, though your actual cost depends on tier and team size.
NICE CXone
NICE CXone pricing starts at $110/month for the CXone Mpower Omnichannel Suite plan.
verified 2d ago
$1.8K
$41K
Five9
Five9 pricing starts at $119/user/month for the Digital plan and $159/user/month for the C
verified 6w ago
$1.8K
$41K
Verdict · list-price math · year 1
NICE
saves
$7.2K
vs
Five9
· 25 seats
Cheapest
$41K
Spread
15%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Essential Suite
$41K/yr
year 1 license · $135/seat
Core
$48K/yr
year 1 license · $159/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
No Vendr data
—
Not in Vendr's deal flow
Median annual
$1.8K/yr
Vendr · n=16
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
9 sourced facts
6 hidden-cost · 1 contract · 2 review platforms
Last verified
2d ago
Confidence
Medium confidence
Sources
12 sourced facts
6 hidden-cost · 3 contract · Vendr median · 2 review platforms
Last verified
1mo ago
Confidence
Limited confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 04
Contract terms
The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.
NICE
Five9
Auto-renewal
Yes
Yes
Cancellation
—
Requires paying substantial early termination fees
Commitment
Contracts often include a minimum commitment, and customers are generally not entitled to refunds if they fail to meet this.
1 year
Price escalation
3-5%
No published schedule but multiple users report unexpected billing and frivolous charges for work never performed
Can downgrade
—
No
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
NICE CXone and Five9 both operate in the contact center / ccaas category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | NICE CXone | Five9 |
|---|---|---|
| Omnichannel Suite | $110 /user/month | $119 /month |
| Essential Suite | $135 /user/month | $159 /month |
| Core Suite | $169 /user/month | Custom |
| Complete Suite | $209 /user/month | Custom |
| Ultimate Suite | $249 /user/month | Custom |
Contract Terms
| Term | NICE CXone | Five9 |
|---|---|---|
| Auto-renewal | Yes | Yes |
| Cancellation | — | Requires paying substantial early termination fees |
| Minimum commitment | Contracts often include a minimum commitment, and customers are generally not entitled to refunds if they fail to meet this. | 1 year |
| Price escalation | 3-5% | No published schedule but multiple users report unexpected billing and frivolous charges for work never performed |
| Can downgrade | — | No |