Price checkPer User
Starter Suite$25/User/moPro SuiteCustomEnterpriseCustom
See all 5 plans

All Salesforce Service Cloud Voice Plans & Pricing

Plan Monthly Annual Best For
Starter Suite
Pro Suite
Enterprise
Unlimited
Agentforce 1 Service
View all features by plan (compare side-by-side)

Starter Suite

Pro Suite

Enterprise

Unlimited

Agentforce 1 Service

See Salesforce Service Cloud Voice Plans
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What does Salesforce Service Cloud Voice actually cost you?

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Tier
Billing
Your projected cost$625per month · $25/seat × 25seats
Year 1 license$7.5K12 months at this rate
At a glance

List price by tier (annualized, per seat)

Per-seat list price across Salesforce Service Cloud Voice's plans, annualized. Custom-priced tiers show a hatched bar.

Starter Suite$300/yr
Pro SuiteCustom
EnterpriseCustom
UnlimitedCustom
Agentforce 1 ServiceCustom
Quick Answer
Last verified:
High confidence

Salesforce Service Cloud Voice costs $25 to $550 per User/Month as of July 2026, with 5 plans available. Plan: Starter Suite at $25/User/Month. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Salesforce Service Cloud Voice offers 5 pricing tiers: Starter Suite, Pro Suite, Enterprise, Unlimited, Agentforce 1 Service. Paid plans include Starter Suite at $25/User/Month.

Compared to other contact center / ccaas software, Salesforce Service Cloud Voice is positioned at the premium price point.

  • 8 documented hidden costs beyond list price
  • G2 rating: 4.4 out of 5 from 3,800 reviews (as of Jul 2026)
Last verified: | Sources: 1 pricing pages and reviews

How much does Salesforce Service Cloud Voice cost?

Salesforce Service Cloud Voice pricing ranges from $25 to $550/User/Month across 5 plans. Plans include Starter Suite at $25/User/Month, Pro Suite (custom pricing), Enterprise (custom pricing), Unlimited (custom pricing), Agentforce 1 Service (custom pricing).

Salesforce Service Cloud Voice Pricing Overview

Salesforce Service Cloud Voice has 5 pricing plans ranging from $25 to $550/User/Month. The Starter Suite plan costs $25/User/Month. The Pro Suite plan requires contacting sales for a custom quote. The Enterprise plan requires contacting sales for a custom quote. The Unlimited plan requires contacting sales for a custom quote. The Agentforce 1 Service plan requires contacting sales for a custom quote.

There are at least 8 documented hidden costs beyond Salesforce Service Cloud Voice's list price, including implementation, training, and add-on fees.

This pricing was last verified in June 14, 2026 from 1 independent source.

See Salesforce Service Cloud Voice Plans

Salesforce Service Cloud Voice offers multiple plans for businesses. Pricing is available on a per user per month basis.

The available plans are Starter Suite, Pro Suite, Enterprise, Unlimited, and Agentforce 1 Service.

How Salesforce Service Cloud Voice Pricing Compares

Compare Salesforce Service Cloud Voice pricing against top alternatives in Contact Center / CCaaS.

Aircall $30-$70/month View pricing → Five9 $119-$159/month View pricing → Genesys Cloud $75-$240/month View pricing →

Compare Salesforce Service Cloud Voice vs Alternatives

Before committing to Salesforce Service Cloud Voice, compare pricing with these 3 alternatives in the same category.

VSAircall
From $30/month

Small teams needing a straightforward cloud phone system

Compare pricing
VSFive9
From $119/month

Organizations needing digital channels only without voice

Compare pricing
VSGenesys Cloud
From $75/month

Voice contact centers

Compare pricing

All Salesforce Service Cloud Voice alternatives & migration guides

What Companies Actually Pay for Salesforce Service Cloud Voice

Review scores
TrustRadius 8.6out of 10 (1,600)
Trustpilot 1.5out of 5 (624)
G2 4.4out of 5 (3,800)
Third-party review aggregates, as of Jul 2026

Score gap reflects platform demographics — G2 surveys verified business users; Trustpilot is open to all, skewing toward support complaints.

Top pricing complaints
Complexity and Learning CurvePricing Complexity and CostSupport IssuesOutdated Interface/Product

How Salesforce Service Cloud Voice Pricing Compares

Software Starting Price Top Price
Salesforce Service Cloud Voice $25/User/Month $550/User/Month
Aircall $30/month $70/month
Five9 $119/month $159/month
Genesys Cloud $75/month $240/month
NICE CXone $110/month $249/month
Talkdesk $85/month $225/month

Browse all Contact Center / CCaaS pricing →

8 Salesforce Service Cloud Voice Hidden Costs Beyond the List Price

Beyond the listed price, Salesforce Service Cloud Voice has at least 8 documented hidden costs that can significantly increase total cost of ownership.

Watch for 8 hidden costs
  • Core Salesforce Licenses $175-$350 per user per month
    critical 1 source
    industry "Service Cloud Voice Add-on Licenses: * Service Cloud Voice for Partner Telephony: Approximately $50 per user per month, on top of the Service Cloud license, for integrating a preferred partner's telephony system."
  • Partner Telephony Add-on $50 per user per month
    high 1 source
    industry "Service Cloud Voice Add-on Licenses: * Service Cloud Voice for Partner Telephony: Approximately $50 per user per month, on top of the Service Cloud license, for integrating a preferred partner's telephony system."
  • Amazon Connect Add-on (Bundled Minutes) $75-$200 per user per month
    high 1 source
    industry "Service Cloud Voice with Amazon Connect: This option includes bundled minute tiers: * 750 minutes per user per month at roughly $75 per user per month."
  • Overage Voice Minutes $0.01 to $0.05 per minute
    high 1 source
    industry "Service Cloud Voice with Amazon Connect: This option includes bundled minute tiers: * 750 minutes per user per month at roughly $75 per user per month."
  • Amazon Connect Infrastructure
    medium 1 source
    industry "Service Cloud Voice with Amazon Connect: This option includes bundled minute tiers: * 750 minutes per user per month at roughly $75 per user per month."
  • DID and Toll-Free Numbers
    medium 1 source
    industry "DID and Toll-Free Numbers: Amazon Connect charges daily for direct inward dial (DID) and toll-free numbers, plus per-second charges (with a 60-second minimum) for calls, varying by call type and destination."
  • Setup and Configuration $8,000 to over $500,000
    critical 1 source
    industry "Setup and Configuration: Implementation costs can range from $8,000 for a simple small business setup to over $500,000 for enterprise-scale programs."
  • System Integration
    high 1 source
    industry "Service Cloud Voice Add-on Licenses: * Service Cloud Voice for Partner Telephony: Approximately $50 per user per month, on top of the Service Cloud license, for integrating a preferred partner's telephony system."
Tip

Ask your Salesforce Service Cloud Voice sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 4 independent sources
industry TrustRadius Enterprise reviews Trustpilot Consumer reviews G2 B2B reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 8 source citations total.

Salesforce Service Cloud Voice Pricing FAQ

01 What is the cheapest plan?

The Starter Suite plan is available at $25 per user per month.

02 Are there annual pricing options?

Yes, Pro Suite is $100 per user per month when billed annually, Enterprise is $175 per user per month when billed annually, Unlimited is $350 per user per month when billed annually, and Agentforce 1 Service is $550 per user per month when billed annually.

03 Is there a free plan available?

No, there is no free plan available for Salesforce Service Cloud Voice.

Is this pricing incorrect? — we'll verify and update it.