Zendesk vs Gladly
Help Desk/Support pricing comparison · 2026
Zendesk pricing ranges from $19–$169/agent/month, while Gladly ranges from $38–$150/user/month. Zendesk is typically 10% more affordable, though your actual cost depends on tier and team size.
Zendesk
Zendesk is the world's leading customer service software platform, serving over 160,000 bu
verified 17d ago
$850
$48K
Gladly
Gladly is a conversation-centric customer service platform that organizes interactions aro
verified 27d ago
$850
$48K
Verdict · Vendr median · year 1
Gladly
saves
$47K
vs
Zendesk
· 25 seats
Cheapest
$850
Spread
98%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Suite Team
$17K/yr
year 1 license · $55/seat
Customer Facing
$45K/yr
year 1 license · $150/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$48K/yr
Vendr · n=1,035
avg 15% negotiated
↓ Lowest median
Median annual
$850/yr
Vendr · n=117
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
23 sourced facts
17 hidden-cost · 3 contract · Vendr median · 2 review platforms
Last verified
2w ago
Confidence
High confidence
Sources
1 sourced fact
Vendr median
Last verified
3w ago
Confidence
High confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Zendesk and Gladly both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Zendesk | Gladly |
|---|---|---|
| Support Team | $19 /agent/month | $38 /user/month |
| Suite Team | $55 /agent/month | $150 /user/month |
| Suite Professional | $115 /agent/month | Custom |
| Suite Enterprise | $169 /agent/month | — |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Zendesk
4 scenarios$6,300 Year 1 ($3,300 licenses + $2,000 onboarding + $1,000 integrations)
Small Team (5 agents, Suite Team)
$54,500 Year 1 ($34,500 licenses + $15,000 implementation + $5,000 training)
Mid-Market Team (25 agents, Suite Professional)
$229,560 Year 1 ($162,240 licenses + $33,600 AI add-on + $25,000 implementation + $8,720 premium support)
Enterprise Deployment (80 agents, Suite Enterprise)
Gladly
3 scenarios$1,800
Small Team (10 agents)
2,100/month
$4,500
Mid-size Company (25 agents)
5,500/month
Custom pricing
Enterprise (50+ agents)
Market Intelligence
Zendesk
- Median annual cost
- $47,772
- Average negotiated discount
- 15%
- Based on
- 1035 deals
Gladly
- Median annual cost
- $850
- Based on
- 117 deals