Gladly Hidden Costs 2026
What they don't show you on the pricing page
Quick Answer
Last verified:
High confidence
Gladly costs $38 to $150 per user/month as of May 2026. Pricing depends on your chosen tier, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
Gladly true cost runs -96% above the listed $38-$150/user/month price as of May 2026. For a 25-person team, expect ~$1,125 in year-one costs vs the $28,200 base license. Key hidden costs: voice minutes charged separately, sms messages charged per message, international calls additional fee. Verified from 5 sources by CostBench.
Example: True Cost for 25 Users
| License (25 × $94 × 12) | $28,200/yr |
| Implementation (one-time) | +$15,000–$50,000 |
| Premium Support (20%) | +$5,640/yr |
| Training (25 × $500) | +$12,500 |
| Admin (part-time) | +$15,000–$25,000/yr |
| Estimated Year 1 Total | ~$1,125 |
That's roughly 0.0× the advertised license price.
The median Gladly contract is $850/yr across 117 Vendr purchases.