Gorgias vs Pylon
Help Desk/Support pricing comparison · 2026
Gorgias pricing ranges from $10–$900/month, while Pylon ranges from $59–$139/seat/month. Pylon is typically 58% more affordable, though your actual cost depends on tier and team size.
Gorgias
Gorgias is a customer support platform built specifically for ecommerce businesses, servin
verified 27d ago
$1.8K
$101K
Pylon
Pylon is an AI-native B2B customer support platform that helps companies manage support ac
verified 14d ago
$1.8K
$101K
Verdict · Vendr median · year 1
Gorgias
saves
$99K
vs
Pylon
· 25 seats
Cheapest
$1.8K
Spread
98%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Basic
$18K/yr
year 1 license · $60/seat
Professional
$27K/yr
year 1 license · $89/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$1.8K/yr
Vendr · n=9 · limited data
Median annual
$101K/yr
Vendr · n=0 · limited data
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
10 sourced facts
5 hidden-cost · 2 contract · Vendr median · 2 review platforms
Last verified
3w ago
Confidence
Medium confidence
Sources
7 sourced facts
5 hidden-cost · Vendr median · 1 review platform
Last verified
2w ago
Confidence
High confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 04
Contract terms
The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.
Gorgias
Pylon
Auto-renewal
Yes
—
Cancellation
✓
Can cancel anytime on monthly plans
—
Commitment
✓
Monthly or 12 months
Annual commitment required on all plans; no mid-contract seat reductions or module downgrades
Price escalation
Periodic price increases implemented; customers report receiving increase notifications
—
Can downgrade
✓
Yes
No
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Gorgias and Pylon both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Gorgias | Pylon |
|---|---|---|
| Starter | $10 /month | $59 /seat/month |
| Basic | $60 /month | $89 /seat/month |
| Pro | $360 /month | $139 /seat/month |
| Advanced | $900 /month | — |
| Enterprise | Custom | — |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Gorgias
3 scenarios$50/month
Small Shopify Store
+ ~$25 AI = $75/month ($900/year)
$300/month
Growing Ecommerce Brand
+ $180 AI + $80 SMS = $560/month ($6,720/year)
$750/month
Large Retailer
+ $450 AI + $200 voice/SMS = $1,400/month ($16,800/year)
Pylon
5 scenarios$2,124/year ($177/month)
Small B2B Team on Starter
$5,340/year ($445/month base)
Growing Team on Professional
$16,680/year ($1,390/month base)
Enterprise Team
Market Intelligence
Gorgias
- Median annual cost
- $1,764
- Based on
- 9 deals
Pylon
- Median annual cost
- $100,800
Contract Terms
| Term | Gorgias | Pylon |
|---|---|---|
| Auto-renewal | Yes | — |
| Cancellation | Can cancel anytime on monthly plans | — |
| Minimum commitment | Monthly or 12 months | Annual commitment required on all plans; no mid-contract seat reductions or module downgrades |
| Price escalation | Periodic price increases implemented; customers report receiving increase notifications | — |
| Can downgrade | Yes | No |