ServiceNow vs Jira Service Management Pricing (2026)
Compare / ServiceNow vs Jira Service Management
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Team size
25 seats

ServiceNow vs Jira Service Management

Help Desk/Support pricing comparison · 2026

ServiceNow pricing ranges from $100–$300/user/month, while Jira Service Management ranges from $0–$53/agent/month. Jira Service Management is typically 74% more affordable, though your actual cost depends on tier and team size.

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Discount programs →
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Free plan limits → Discount programs →
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2 products · Help Desk/Support
Side-by-side · live
ServiceNow
ServiceNow is the leading enterprise cloud platform for digital workflows, serving over 7,
verified 21d ago
$588 $130K
View pricing →
Jira Service Management
Jira Service Management (JSM) is Atlassian's IT service management platform, designed for
verified 27d ago
$588 $130K
View pricing →
Verdict · Vendr median · year 1
Jira saves $129K vs ServiceNow · 25 seats
Cheapest $588
Spread 100%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Professional
$45K/yr
year 1 license · $150/seat
Premium
$16K/yr
year 1 license · $53/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$130K/yr
Vendr · n=82 avg 8% negotiated
↓ Lowest median
Median annual
$588/yr
Vendr · n=33
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 15 sourced facts
10 hidden-cost · 4 contract · Vendr median
Last verified 3w ago
Confidence High confidence
Sources 6 sourced facts
4 hidden-cost · Vendr median · 1 review platform
Last verified 3w ago
Confidence Medium confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
5 documented
  • Implementation and Professional Services
    50-100% of license costs
    2 sources
  • Aggressive Renewal Price Increases
    10-90%
    4 sources
  • Domain Separation Premium
    25% of license costs
    1 source
  • Additional Module Licensing
    30-100% of license costs
    1 source
  • Scope Creep During Implementation
    20-50% of implementation costs
    1 source
2 documented
  • Add-on and Plugin Licensing Overhead
    50-100% of license costs
    2 sources
  • Rapid Cost Escalation Beyond Free Tier
    $220-$264/month for 11 users
    2 sources
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
No public ratings yet
Best for
Mid-size enterprises starting with ITSM
Watch out
Pricing opacity and lack of public pricing information
TrustRadius
8/5 (705)
Best for
Small teams of up to 3 agents getting started with ITSM
Watch out
Expensive compared to competitors, especially with per-user plugin pricing
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit ServiceNow pricing
Discount programs →
Visit Jira pricing
Free plan limits → Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Help Desk/Support

ServiceNow

$100–$300
/user/month
4 plans
Full pricing breakdown →
VS
Help Desk/Support

Jira Service Management

$0–$53
/agent/month
4 plans · Free tier
Full pricing breakdown →

ServiceNow and Jira Service Management both operate in the help desk/support category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan ServiceNow Jira Service Management
Standard $100 /user/month Free /agent/month
Professional $150 /user/month $24 /agent/month
Enterprise $250 /user/month $53 /agent/month
Custom/Elite $300 /user/month Custom

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

ServiceNow

6 scenarios
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
Around $150/user/month on the most popular plan
Typical Usage
Around $150/user/month on the most popular plan
Typical Usage
See all 6 scenarios →

Jira Service Management

6 scenarios
$0/month
Small IT Team (3 Agents)
Free plan covers up to 3 agents with ITSM templates, customer portal, email channel, and basic automation. Ideal starting point with no cost.
$300/month ($3,600/year)
Mid-Size IT Department (15 Agents)
Standard plan at $20/agent/month (annual billing) for 15 agents. Includes 250 GB storage, unlimited email notifications, and 5,000 automation runs/month.
$2,400/month ($28,800/year)
Enterprise DevOps Team (50 Agents)
Premium plan at $48/agent/month (annual) for 50 agents. Includes asset management (50K objects), AI virtual agent, and unlimited storage. Add $29-109/month for Statuspage.
See all 6 scenarios →

Market Intelligence

ServiceNow

Median annual cost
$129,976
Average negotiated discount
8%
Based on
82 deals

Jira Service Management

Median annual cost
$588
Based on
33 deals

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

ServiceNow 6 hidden costs

critical
Implementation and Professional Services 50-100% of license costs
critical
Aggressive Renewal Price Increases 10-90%
high
Domain Separation Premium 25% of license costs
high
Additional Module Licensing 30-100% of license costs
high
Scope Creep During Implementation 20-50% of implementation costs
See all ServiceNow hidden costs →

Jira Service Management 2 hidden costs

high
Add-on and Plugin Licensing Overhead 50-100% of license costs
medium
Rapid Cost Escalation Beyond Free Tier $220-$264/month for 11 users
See all Jira Service Management hidden costs →

Contract Terms

Term ServiceNow Jira Service Management
Auto-renewal Yes —
Cancellation — —
Minimum commitment 1 year typical, 3 year contracts common —
Price escalation 10-90% annual uplift standard at renewal. Organizations report 10%+ increases as routine, with 20% common for 1-year renewals and 12% for 3-year renewals. Some customers see 20-90% rate increases per line item. —
Can downgrade No —

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ServiceNow

Jira Service Management

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