Zoho Desk vs LiveChat Pricing (2026)
Compare / Zoho Desk vs LiveChat
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Team size
25 seats

Zoho Desk vs LiveChat

Help Desk/Support pricing comparison · 2026

Zoho Desk pricing ranges from $0–$40/user/month, while LiveChat ranges from $19–$89/agent/month. Zoho Desk is typically 66% more affordable, though your actual cost depends on tier and team size.

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See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Zoho pricing
Free plan limits → Discount programs →
Visit LiveChat pricing
Discount programs →
Compare
2 products · Help Desk/Support
Side-by-side · live
Zoho Desk
Zoho Desk is a cloud-based help desk software from Zoho Corporation, part of the comprehen
verified 6d ago
$400 $420
View pricing →
LiveChat
LiveChat pricing starts at $19/user/month for the Starter plan, with annual billing availa
verified 18d ago
$400 $420
View pricing →
Verdict · Vendr median · year 1
LiveChat saves $20 vs Zoho · 25 seats
Cheapest $400
Spread 5%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Standard
$4.2K/yr
year 1 license · $14/seat
Team
$18K/yr
year 1 license · $59/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$420/yr
Vendr · n=35
↓ Lowest median
Median annual
$400/yr
Vendr · n=31
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 12 sourced facts
8 hidden-cost · 2 contract · Vendr median · 1 review platform
Last verified 6d ago
Confidence High confidence
Sources 5 sourced facts
2 hidden-cost · 1 contract · Vendr median · 1 review platform
Last verified 2w ago
Confidence Medium confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
5 documented
  • Unexpected Auto-Renewal Charges
    $35-$450/year
    2 sources
  • Premium Phone Support Add-On
    5-15% of license costs
    2 sources
  • WhatsApp Conversation-Based Pricing
    5-20% of license costs
    1 source
  • Duplicate Billing and Billing Errors
    10-100% of license costs
    1 source
  • Zoho One Requires Full Licenses for All Users
    $37-$45/user/month
    1 source
2 documented
  • Marketplace Add-ons
    5-15% of license costs
    1 source
  • Enterprise Features Locked Behind Higher Tiers
    $50-$100/user/month
    1 source
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Zoho
LiveChat
Auto-renewal
Yes
—
Cancellation
—
—
Commitment
Annual (based on user reports of annual billing)
—
Price escalation
Users report significant mid-contract and renewal price increases — one user reported a 48% increase at renewal with no negotiation
Recent pricing changes have impacted existing customers
Can downgrade
—
—
Based on 3 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
Trustpilot
1.5out of 5 (24)
Best for
Tiny teams testing help desk software
Watch out
Very poor customer support with slow response times and inability to resolve critical issues
TrustRadius
7.1out of 5 (136)
Best for
Small business
Watch out
Pricing changes affecting existing customers
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Zoho pricing
Free plan limits → Discount programs →
Visit LiveChat pricing
Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Help Desk/Support

Zoho Desk

$0–$40
/user/month
5 plans · Free tier
Full pricing breakdown →
VS
Help Desk/Support

LiveChat

$19–$89
/agent/month
4 plans
Full pricing breakdown →

Zoho Desk and LiveChat both operate in the help desk/support category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Zoho Desk LiveChat
Free Free /user/month $25 /agent/month
Express $7 /user/month $59 /agent/month
Standard $14 /user/month $89 /agent/month
Professional $23 /user/month Custom
Enterprise $40 /user/month —

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Zoho Desk

3 scenarios
$0/month (free tier with basic features)
Solo / Getting Started
$23/month
Growing Business
$40/month
Enterprise Setup

LiveChat

4 scenarios
$20/month
Starter Setup
$41/month
Growing Business
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
See all 4 scenarios →

Market Intelligence

Zoho Desk

Median annual cost
$420
Based on
35 deals

LiveChat

Median annual cost
$400
Based on
31 deals

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Zoho Desk 6 hidden costs

high
Unexpected Auto-Renewal Charges $35-$450/year
high
Premium Phone Support Add-On 5-15% of license costs
medium
WhatsApp Conversation-Based Pricing 5-20% of license costs
high
Duplicate Billing and Billing Errors 10-100% of license costs
high
Zoho One Requires Full Licenses for All Users $37-$45/user/month
See all Zoho Desk hidden costs →

LiveChat 2 hidden costs

medium
Marketplace Add-ons 5-15% of license costs
medium
Enterprise Features Locked Behind Higher Tiers $50-$100/user/month
See all LiveChat hidden costs →

Contract Terms

Term Zoho Desk LiveChat
Auto-renewal Yes —
Cancellation — —
Minimum commitment Annual (based on user reports of annual billing) —
Price escalation Users report significant mid-contract and renewal price increases — one user reported a 48% increase at renewal with no negotiation Recent pricing changes have impacted existing customers

Continue researching

Zoho Desk

LiveChat

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