Quick Answer
Last verified:
Medium confidence

LiveChat costs $20 to $89 per agent/month as of May 2026. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
Last verified: | Sources: 1 pricing pages and reviews
+-100% above list price
Know Before You Buy — See LiveChat Plans

LiveChat true cost runs -100% above the listed $20-$89/agent/month price as of May 2026. For a 25-person team, expect ~$0 in year-one costs vs the $17,700 base license. Key hidden costs: marketplace add-ons, enterprise features locked behind higher tiers. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

Marketplace Add-ons

medium addon

LiveChat operates a marketplace for add-ons that require separate subscriptions beyond the base LiveChat package. Users report frustration that these integrations are not included in the standard pricing.

trustradius

They have a marketplace inside the app to purchase add-ons. Would be nice if they were included in the LiveChat package instead of having a subscription here and there.

2

Enterprise Features Locked Behind Higher Tiers

medium addon

Advanced reporting and analytics features are only available on Enterprise tier, not included in mid-tier plans. This can force upgrades for teams needing comprehensive reporting.

trustradius

We use the mid tier plan, our support lead did not get the reporting that he wanted to, however that was available on Enterprise which is expensive for us.

Example: True Cost for 25 Users

License (25 × $59 × 12) $17,700/yr
Marketplace Add-ons +5-15% of license costs
Enterprise Features Locked Behind Higher Tiers +$50-$100/user/month
Estimated Year 1 Total ~$0
That's roughly 0.0× the advertised license price. The median LiveChat contract is $400/yr across 31 Vendr purchases.

Frequently Asked Questions

01 What hidden costs should I budget for with LiveChat?

Beyond the license fee, budget for: Marketplace Add-ons (5-15% of license costs); Enterprise Features Locked Behind Higher Tiers ($50-$100/user/month). Total ownership typically runs -100% higher than the listed price.

02 Does LiveChat charge for implementation?

Implementation costs for LiveChat vary by deployment size and customization. Contact the vendor or check our sourced hidden-cost breakdown above for verified figures.

03 How much does LiveChat support cost?

Premium support pricing for LiveChat depends on your tier and contract terms. See the sourced cost breakdown above for any verified figures we have.

04 Are there overage or storage costs with LiveChat?

Overage and storage policies for LiveChat depend on tier limits. Check the sourced cost breakdown above for verified data.

05 What add-ons cost extra with LiveChat?

Add-on pricing for LiveChat varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

Now You Know the Real Cost — See LiveChat Plans