Price checkMonthly
Starter$25/agent/moTeam$59/agent/moBusiness$89/agent/mo
See all 4 plans

All LiveChat Plans & Pricing

Plan Monthly Annual Best For
View all features by plan (compare side-by-side)

Starter

  • Text Intelligence
  • Track up to 100 visitors
  • 1 recurring campaign
  • 60-day chat history
  • Basic widget customization
  • 24/7/365 Support

Team

  • Everything in Starter
  • Track up to 400 visitors
  • Unlimited campaigns
  • Unlimited chat history
  • Full widget customization
  • Basic reporting

Business

  • Everything in Team
  • Track up to 1000 visitors
  • Work scheduler
  • Staffing prediction
  • On-demand reporting
  • Advanced reporting
  • Agent performance
  • SMS and Apple Messages for Business

Enterprise

  • Everything in Business
  • Dedicated account manager
  • Dedicated onboarding
  • White label chat widget
  • Software engineer support
  • Single Sign-on (SSO)
  • HIPAA Compliance
  • SLAs
See LiveChat Plans
Compare LiveChat with alternativesAdjust seats, lock a tier, add up to 2 more products side-by-side. Shareable URL.
Cost calculator

What does LiveChat actually cost you?

Drag the slider. Pick a tier. Your projected spend updates as you go.

Tier
Billing
Your projected cost$625per month · $25/unit × 25units
Year 1 license$7.5K12 months at this rate
At a glance

List price by tier (annualized, per unit)

Per-unit list price across LiveChat's plans, annualized. Custom-priced tiers show a hatched bar.

Starter$300/yr
Team$708/yr
Business$1.1K/yr
EnterpriseCustom
Real-world benchmark

Buyers actually pay a median of $400/yr for LiveChat contracts (Vendr deal flow, n=31). That's a contract total — the more seats, the more leverage to negotiate down.

Quick Answer
Last verified:
Medium confidence

LiveChat costs $19 to $89 per agent/month as of July 2026, with 4 plans available. Plans: Starter at $25/agent/month, Team at $59/agent/month, and Business at $89/agent/month. Enterprise pricing is available on request. The median contract is $400/year based on 31 verified purchases.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

LiveChat offers 4 pricing tiers: Starter, Team, Business, Enterprise. Paid plans include Starter at $25/agent/month, Team at $59/agent/month, Business at $89/agent/month. The Team plan is full-time support team.

Compared to other help desk/support software, LiveChat is positioned at the mid-market price point.

  • Median contract: $400/yr from 31 purchases Thin data
  • 2 documented hidden costs beyond list price
Last verified: | Sources: 2 pricing pages and reviews

How much does LiveChat cost?

LiveChat pricing starts at $19/agent/month across 4 plans, with enterprise pricing available on request. Plans include Starter at $25/agent/month, Team at $59/agent/month, Business at $89/agent/month, Enterprise (custom pricing).

LiveChat Pricing Overview

LiveChat has 4 pricing plans ranging from $19 to $89/agent/month. The Starter plan costs $25/agent/month, best for small business. The Team plan costs $59/agent/month, best for full-time support team. The Business plan costs $89/agent/month, best for customer service department. The Enterprise plan requires contacting sales for a custom quote and is designed for global company, global reach.

The median LiveChat customer pays $400/year based on 31 verified purchases.

There are at least 2 documented hidden costs beyond LiveChat's list price, including implementation, training, and add-on fees.

This pricing was last verified in July 3, 2026 from 2 independent sources.

See LiveChat Plans

LiveChat pricing starts at $19/user/month for the Starter plan, with annual billing available at $19/user/month. For teams needing collaboration features, the Team plan runs $49/user/month (or $33/year), and the Business plan costs $59/user/month ($50/year). Enterprise pricing is custom-quoted and includes advanced reporting and analytics features not available in lower tiers.

How LiveChat Pricing Compares

Compare LiveChat pricing against top alternatives in Help Desk/Support.

Intercom $39-139/seat/mo Compare → Zendesk $19-115/agent/mo Compare → Freshdesk $0-79/agent/mo Compare →

Compare LiveChat vs Alternatives

Before committing to LiveChat, compare pricing with these 3 alternatives in the same category.

VSIntercom
From $39/seat/mo

Teams wanting chat plus proactive engagement and bots

Full comparison
VSZendesk
From $19/agent/mo

Teams needing full omnichannel help desk ticketing

Full comparison
VSFreshdesk
Free

Teams wanting help desk with chat included at lower cost

Full comparison

All LiveChat alternatives & migration guides

What Companies Actually Pay for LiveChat

The median LiveChat buyer pays $400/year based on 31 verified purchase transactions.

What companies actually pay $400/yr Median across 31 community cost mentions Thin data
Review scores
TrustRadius 7.1out of 10 (136)
Third-party review aggregates, as of Mar 2026
Top pricing complaints
Pricing changes affecting existing customersAdd-on marketplace requiring separate subscriptionsEnterprise features only available in expensive tiersPrice point on the high side for small businesses
Source: Community cost mentions (Reddit, Hacker News) — aggregated from 31 distinct user reports. Indicative only — not contract-grade data.

LiveChat Year 1 Total Cost by Company Size

Real deployment costs including licenses, implementation, training, and admin — not just the sticker price.

Starter Setup $20 Year 1 total

A small business getting started with LiveChat on the Starter plan

Growing Business $41 Year 1 total

A mid-size business using LiveChat on the Team plan

Enterprise (100+ users) Custom pricing — typically negotiated annually, contact sales for quote Year 1 total

A large enterprise deploying LiveChat across the organization

Small Support Team (3 agents) $123 Year 1 total
$41/user/month × 3 users
Total $123

Basic customer support setup for a small business using Team plan features

How LiveChat Pricing Compares

Software Starting Price Top Price
LiveChat $19/agent/month $89/agent/month
Freshdesk Free $89/agent/month
Freshservice $29/agent/month $119/agent/month
Front $25/user/month $105/user/month
Gladly $38/user/month $150/user/month
Gorgias $10/month $900/month

Detailed pricing comparisons:

Browse all Help Desk/Support pricing →

2 LiveChat Hidden Costs Beyond the List Price

Beyond the listed price, LiveChat has at least 2 documented hidden costs that can significantly increase total cost of ownership.

Watch for 2 hidden costs
  • Marketplace Add-ons 5-15% of license costs
    medium 1 source
    TrustRadius "They have a marketplace inside the app to purchase add-ons. Would be nice if they were included in the LiveChat package instead of having a subscription here and there."
  • Enterprise Features Locked Behind Higher Tiers $50-$100/user/month
    medium 1 source
    TrustRadius "We use the mid tier plan, our support lead did not get the reporting that he wanted to, however that was available on Enterprise which is expensive for us."
Tip

Ask your LiveChat sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 1 independent sources
TrustRadius Enterprise reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 6 source citations total.

LiveChat Contract Terms

LiveChat contracts do not auto-renew. Changes require advance notice. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal No
Mid-Term Downgrade Not allowed
Price Escalation Recent pricing changes have impacted existing customers
Based on 1 verified source

How to Negotiate LiveChat Pricing

LiveChat contracts are negotiable. These 2 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 2 tactics
Annual Billing Saves 20-25% Across All Tiers high success

LiveChat Starter at $20/agent/month annual drops from $24/month monthly (17% savings). Team at $41 vs $49/month (16% savings). Business at $59 vs $69/month (15% savings). Annual commitment is the first and largest discount lever before any negotiation.

LiveChat pricing page
Compare Intercom and Freshdesk Before Committing medium success

Freshdesk includes a chat component in its Growth plan ($15/agent/month). For teams that use live chat as one of several support channels, Freshdesk's bundled approach may be cheaper than standalone LiveChat. Get quotes and present them to LiveChat for a price match.

Customer support platform pricing comparison
High success Medium Low / difficult

Full negotiation guide →

LiveChat Price History

Pricing changes CostBench has tracked for LiveChat, verified across 2 snapshots going back to 2026Q1.

  1. LiveChat price increase

    Highest tier increased from $59 to $89/month

    +50.85%

  2. LiveChat Starter increase

    Starter tier increased from $20 to $25/month

    +25%

  3. LiveChat Team increase

    Team tier increased from $41 to $59/month

    +43.9%

Price increased 51% over 0.5 years

View LiveChat's full price history →

LiveChat Pricing FAQ

01 How much does LiveChat cost?

LiveChat costs $16-59/agent/month with annual billing. Starter is $16, Team is $33, Business is $50, and Enterprise is custom.

02 Does LiveChat have a free plan?

LiveChat offers a 14-day free trial but no permanent free plan.

03 What hidden costs should I expect?

ChatBot ($52+/month), HelpDesk, and WhatsApp integration are sold separately. Premium support adds to monthly costs.

04 Can I negotiate LiveChat pricing?

Yes, annual commitments save 15-20%, and volume discounts are available for 10+ agents.

05 Is annual billing cheaper?

Yes, annual billing saves 15-20% across all plans.

06 LiveChat vs Intercom: Which is cheaper?

LiveChat is significantly cheaper. LiveChat Team ($33/agent) vs Intercom Essential ($39/seat/month) with fewer included features.

07 What is included in LiveChat Team?

Team includes unlimited chat history, full widget customization, automatic greetings, chat routing, and advanced reports.

08 Does LiveChat offer startup discounts?

LiveChat offers discounts for startups through partner programs. Contact sales for current offers.

09 What's the difference between the Starter and Team plans?

The Starter plan costs $19/user/month (or $16 annually) while the Team plan costs $49/user/month (or $33 annually). The Team plan includes additional features for collaboration and routing that the Starter plan lacks.

10 Do I need to pay extra for add-ons?

Yes, LiveChat operates a marketplace for add-ons that require separate subscriptions beyond your base plan. These are not included in the standard LiveChat package pricing.

11 Is there a free plan available?

No, LiveChat does not offer a forever-free plan. Pricing starts at $19/user/month for the Starter plan. However, there is a free WordPress plugin available for existing LiveChat customers.

12 What happens if I need advanced reporting?

Advanced reporting and analytics features are only available on the Enterprise tier. Mid-tier plans have limited reporting capabilities, which may require an upgrade if you need comprehensive metrics.

Is this pricing incorrect? — we'll verify and update it.