Help Scout vs LiveChat
Help Desk/Support pricing comparison · 2026
Help Scout pricing ranges from $0–$75/user/month, while LiveChat ranges from $19–$89/agent/month. Help Scout is typically 24% more affordable, though your actual cost depends on tier and team size.
Help Scout
Help Scout is a customer service platform designed for teams who want powerful features wi
verified 11w ago
$400
$588
LiveChat
LiveChat pricing starts at $19/user/month for the Starter plan, with annual billing availa
verified 11w ago
$400
$588
Recorded annual contract medians
LiveChat
median is
$188
less than
Help
· different customer contracts; not a quote
Cheapest
$400
Spread
32%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Plus
$14K/yr
year 1 license · $45/seat
Team
$18K/yr
year 1 license · $59/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$588/yr
Vendr · n=137
↓ Lowest median
Median annual
$400/yr
Vendr · n=31
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
12 sourced facts
8 hidden-cost · 2 contract · Vendr median · 1 review platform
Last verified
2mo ago
Confidence
High confidence
Sources
5 sourced facts
2 hidden-cost · 1 contract · Vendr median · 1 review platform
Last verified
2mo ago
Confidence
Medium confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 04
Contract terms
The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.
Help
LiveChat
Auto-renewal
—
—
Cancellation
—
—
Commitment
—
—
Price escalation
Multiple users report significant price increases and plan restructuring without grandfathering existing rates. Loyalty discounts have been removed from long-term accounts. One user reports a 5x annual cost increase tied to a forced plan migration.
Recent pricing changes have impacted existing customers
Can downgrade
—
—
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Help Scout and LiveChat both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Help Scout | LiveChat |
|---|---|---|
| Free | Free /month | $25 /agent/month |
| Standard | $25 /user/month | $59 /agent/month |
| Plus | $45 /user/month | $89 /agent/month |
| Pro | $75 /user/month | Custom |
| AI Answers | Custom | — |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Help Scout
4 scenarios$25/month
Starter Setup
$50/month
Growing Business
$65/month
Enterprise Setup
LiveChat
4 scenarios$20/month
Starter Setup
$41/month
Growing Business
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
Market Intelligence
Help Scout
- Median annual cost
- $588
- Based on
- 137 deals
LiveChat
- Median annual cost
- $400
- Based on
- 31 deals
Contract Terms
| Term | Help Scout | LiveChat |
|---|---|---|
| Auto-renewal | — | — |
| Cancellation | — | — |
| Minimum commitment | — | — |
| Price escalation | Multiple users report significant price increases and plan restructuring without grandfathering existing rates. Loyalty discounts have been removed from long-term accounts. One user reports a 5x annual cost increase tied to a forced plan migration. | Recent pricing changes have impacted existing customers |