Help Scout vs Jira Service Management Pricing (2026)
Compare / Help Scout vs Jira Service Management
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Team size
25 seats

Help Scout vs Jira Service Management

Help Desk/Support pricing comparison · 2026

Help Scout pricing ranges from $0–$75/user/month, while Jira Service Management ranges from $0–$53/agent/month. Jira Service Management is typically 14% more affordable, though your actual cost depends on tier and team size.

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See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Help pricing
Free plan limits → Discount programs →
Visit Jira pricing
Free plan limits → Discount programs →
Compare
2 products · Help Desk/Support
Side-by-side · live
Help Scout
Help Scout is a customer service platform designed for teams who want powerful features wi
verified 27d ago
View pricing →
Jira Service Management
Jira Service Management (JSM) is Atlassian's IT service management platform, designed for
verified 27d ago
View pricing →
Verdict · Vendr median · year 1
Help saves $0 vs Jira · 25 seats
Cheapest $588
Spread 0%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Plus
$14K/yr
year 1 license · $45/seat
Premium
$16K/yr
year 1 license · $53/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$588/yr
Vendr · n=137
↓ Lowest median
Median annual
$588/yr
Vendr · n=33
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 1 sourced fact
Vendr median
Last verified 3w ago
Confidence High confidence
Sources 6 sourced facts
4 hidden-cost · Vendr median · 1 review platform
Last verified 3w ago
Confidence Medium confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
No hidden costs documented
2 documented
  • Add-on and Plugin Licensing Overhead
    50-100% of license costs
    2 sources
  • Rapid Cost Escalation Beyond Free Tier
    $220-$264/month for 11 users
    2 sources
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
No public ratings yet
Best for
Individuals or small teams just starting out
TrustRadius
8/5 (705)
Best for
Small teams of up to 3 agents getting started with ITSM
Watch out
Expensive compared to competitors, especially with per-user plugin pricing
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Help pricing
Free plan limits → Discount programs →
Visit Jira pricing
Free plan limits → Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Help Desk/Support

Help Scout

$0–$75
/user/month
5 plans · Free tier
Full pricing breakdown →
VS
Help Desk/Support

Jira Service Management

$0–$53
/agent/month
4 plans · Free tier
Full pricing breakdown →

Help Scout and Jira Service Management both operate in the help desk/support category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Help Scout Jira Service Management
Free Free /month Free /agent/month
Standard $25 /user/month $24 /agent/month
Plus $45 /user/month $53 /agent/month
Pro $75 /user/month Custom
AI Answers Custom —

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Help Scout

3 scenarios
$25/month
Starter Setup
$50/month
Growing Business
$65/month
Enterprise Setup

Jira Service Management

6 scenarios
$0/month
Small IT Team (3 Agents)
Free plan covers up to 3 agents with ITSM templates, customer portal, email channel, and basic automation. Ideal starting point with no cost.
$300/month ($3,600/year)
Mid-Size IT Department (15 Agents)
Standard plan at $20/agent/month (annual billing) for 15 agents. Includes 250 GB storage, unlimited email notifications, and 5,000 automation runs/month.
$2,400/month ($28,800/year)
Enterprise DevOps Team (50 Agents)
Premium plan at $48/agent/month (annual) for 50 agents. Includes asset management (50K objects), AI virtual agent, and unlimited storage. Add $29-109/month for Statuspage.
See all 6 scenarios →

Market Intelligence

Help Scout

Median annual cost
$588
Based on
137 deals

Jira Service Management

Median annual cost
$588
Based on
33 deals

Continue researching

Help Scout

Jira Service Management

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