Help Scout vs Pylon
Help Desk/Support pricing comparison · 2026
Help Scout pricing ranges from $0–$75/user/month, while Pylon ranges from $59–$139/seat/month. Help Scout is typically 49% more affordable, though your actual cost depends on tier and team size.
Help Scout
Help Scout is a customer service platform designed for teams who want powerful features wi
verified 27d ago
$588
$101K
Pylon
Pylon is an AI-native B2B customer support platform that helps companies manage support ac
verified 14d ago
$588
$101K
Verdict · Vendr median · year 1
Help
saves
$100K
vs
Pylon
· 25 seats
Cheapest
$588
Spread
99%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Plus
$14K/yr
year 1 license · $45/seat
Professional
$27K/yr
year 1 license · $89/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$588/yr
Vendr · n=137
Median annual
$101K/yr
Vendr · n=0 · limited data
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
1 sourced fact
Vendr median
Last verified
3w ago
Confidence
High confidence
Sources
7 sourced facts
5 hidden-cost · Vendr median · 1 review platform
Last verified
2w ago
Confidence
High confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Help Scout and Pylon both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Help Scout | Pylon |
|---|---|---|
| Free | Free /month | $59 /seat/month |
| Standard | $25 /user/month | $89 /seat/month |
| Plus | $45 /user/month | $139 /seat/month |
| Pro | $75 /user/month | — |
| AI Answers | Custom | — |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Help Scout
3 scenarios$25/month
Starter Setup
$50/month
Growing Business
$65/month
Enterprise Setup
Pylon
5 scenarios$2,124/year ($177/month)
Small B2B Team on Starter
$5,340/year ($445/month base)
Growing Team on Professional
$16,680/year ($1,390/month base)
Enterprise Team
Market Intelligence
Help Scout
- Median annual cost
- $588
- Based on
- 137 deals
Pylon
- Median annual cost
- $100,800