Jira Service Management Pricing Calculator 2026
Estimate your total cost including hidden fees
The Jira Service Management calculator estimates the cost of your selected plan. Change the team size where pricing is per person, choose an available billing period, and add reported extras that apply to your contract.
Enter your requirements below to see the recurring cost and first-year total. Unverified extras are excluded.
- Plans: 4 tiers; Free–$53/agent/month
- Add-on and Plugin Licensing Overhead: 50-100% of license costs
- Rapid Cost Escalation Beyond Free Tier: $220-$264/month for 11 users
Reported extras may depend on your usage and contract. Confirm the final quote with Jira Service Management.
Jira Service Management pricing ranges from $0 to $53 per agent/month as of September 2026. Jira Service Management offers 4 pricing tiers. Reported extras are shown below. Only costs with a clear amount and billing basis can be added to the estimate. Pricing verified from 2 sources by CostBench.
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Cost Breakdown
Includes one-time costs (implementation, training)
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Jira Service Management Pricing by Team Size
Here's what Jira Service Management costs for different team sizes, based on the Standard plan:
| Team Size | Monthly Cost | Annual Cost |
|---|---|---|
| 5 agents | $120/mo | $1,440/yr |
| 10 agents | $240/mo | $2,880/yr |
| 25 agents | $600/mo | $7,200/yr |
| 50 agents | $1,200/mo | $14,400/yr |
| 100 agents | $2,400/mo | $28,800/yr |
| 250 agents | $6,000/mo | $72,000/yr |
| 500 agents | $12,000/mo | $144,000/yr |
Prices based on Jira Service Management Standard plan at $24/agent/month. Verified July 2026.
Real-World Jira Service Management Cost Examples
Small IT Team (3 Agents)
$0$0/month - Free plan covers up to 3 agents with ITSM templates, customer portal, email channel, and basic automation. Ideal starting point with no cost.
A startup IT team with 3 support agents handling internal service requests and basic incident management
Mid-Size IT Department (15 Agents)
$300$300/month ($3,600/year) - Standard plan at $20/agent/month (annual billing) for 15 agents. Includes 250 GB storage, unlimited email notifications, and 5,000 automation runs/month.
A growing company with 15 IT agents needing on-call scheduling, audit logs, and Slack integration for service management
Enterprise DevOps Team (50 Agents)
$2,400$2,400/month ($28,800/year) - Premium plan at $48/agent/month (annual) for 50 agents. Includes asset management (50K objects), AI virtual agent, and unlimited storage. Add $29-109/month for Statuspage.
A large DevOps organization with 50 agents requiring CMDB, change management, AI virtual agents, and 99.9% uptime SLA
Small Team (10 users) - Free Tier
$0$0 per year
A small startup team staying within the 10-user free tier limit, using basic service desk features with 2GB storage.
Current tier data and Reddit user reportsGrowing Team (40 users) - Standard Plan
$9,600$9,600 per year ($20/user/month × 40 users × 12 months)
A mid-sized team on the Standard plan with annual billing, including basic SLA management and automation features.
redditMid-Size Team (40 users) with Test Management Add-On
$11,600$11,600-$13,600 per year ($9,600 base + $2,000-4,000 for plugins)
A team of 40 users on Standard plan with a test management plugin like Xray, where the plugin costs an additional $50-100 per user annually.
redditCompare at This Team Size
Frequently Asked Questions
01 How accurate is this Jira Service Management pricing calculator?
This calculator uses official Jira Service Management pricing data verified as of 2026-07-02. Hidden cost estimates are based on 2 verified cost categories from real user reports. Actual costs may vary based on negotiated discounts, specific feature requirements, and implementation complexity.
02 What hidden costs should I include in my Jira Service Management budget?
Our calculator includes 1 verified hidden cost categories for Jira Service Management: Rapid Cost Escalation Beyond Free Tier. Toggle each to see how they affect your total cost.
03 Should I choose monthly or annual billing for Jira Service Management?
Compare the published annual total with twelve monthly payments when both are available. An annual commitment may reduce flexibility; confirm cancellation terms and whether the quoted plan fits your needs.
04 How do I know which Jira Service Management tier I need?
Start with your must-have features. Jira Service Management offers 4 tiers ranging from $0 to $53/agent/month. Entry tiers work for basic needs, while enterprise tiers add advanced security, customization, and support.
05 Can I negotiate Jira Service Management pricing below calculator estimates?
Negotiated pricing depends on the vendor, plan and contract. We do not assume a discount in this estimate. See our negotiation guide for tactics.