Gladly vs Jira Service Management
Help Desk pricing comparison · 2026
Gladly pricing ranges from $38–$150/user/month, while Jira Service Management ranges from $0–$53/agent/month. Jira Service Management is typically 59% more affordable, though your actual cost depends on tier and team size.
Gladly
Gladly is a conversation-centric customer service platform that organizes interactions aro
verified 27d ago
$588
$850
Jira Service Management
Jira Service Management (JSM) is Atlassian's IT service management platform, designed for
verified 27d ago
$588
$850
Verdict · Vendr median · year 1
Jira
saves
$262
vs
Gladly
· 25 seats
Cheapest
$588
Spread
31%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Customer Facing
$45K/yr
year 1 license · $150/seat
Premium
$16K/yr
year 1 license · $53/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$850/yr
Vendr · n=117
↓ Lowest median
Median annual
$588/yr
Vendr · n=33
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
1 sourced fact
Vendr median
Last verified
3w ago
Confidence
High confidence
Sources
6 sourced facts
4 hidden-cost · Vendr median · 1 review platform
Last verified
3w ago
Confidence
Medium confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Gladly and Jira Service Management both operate in the help desk category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Gladly | Jira Service Management |
|---|---|---|
| Task Based | $38 /user/month | Free /agent/month |
| Customer Facing | $150 /user/month | $24 /agent/month |
| Enterprise | Custom | $53 /agent/month |
| Enterprise | — | Custom |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Gladly
3 scenarios$1,800
Small Team (10 agents)
2,100/month
$4,500
Mid-size Company (25 agents)
5,500/month
Custom pricing
Enterprise (50+ agents)
Jira Service Management
6 scenarios$0/month
Small IT Team (3 Agents)
Free plan covers up to 3 agents with ITSM templates, customer portal, email channel, and basic automation. Ideal starting point with no cost.
$300/month ($3,600/year)
Mid-Size IT Department (15 Agents)
Standard plan at $20/agent/month (annual billing) for 15 agents. Includes 250 GB storage, unlimited email notifications, and 5,000 automation runs/month.
$2,400/month ($28,800/year)
Enterprise DevOps Team (50 Agents)
Premium plan at $48/agent/month (annual) for 50 agents. Includes asset management (50K objects), AI virtual agent, and unlimited storage. Add $29-109/month for Statuspage.
Market Intelligence
Gladly
- Median annual cost
- $850
- Based on
- 117 deals
Jira Service Management
- Median annual cost
- $588
- Based on
- 33 deals