Gladly vs Pylon
Help Desk pricing comparison · 2026
Gladly pricing ranges from $38–$150/user/month, while Pylon ranges from $59–$139/seat/month. Both products are similarly priced at comparable tiers.
Gladly
Gladly is a conversation-centric customer service platform that organizes interactions aro
verified 27d ago
$850
$101K
Pylon
Pylon is an AI-native B2B customer support platform that helps companies manage support ac
verified 14d ago
$850
$101K
Verdict · Vendr median · year 1
Gladly
saves
$100K
vs
Pylon
· 25 seats
Cheapest
$850
Spread
99%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Customer Facing
$45K/yr
year 1 license · $150/seat
Professional
$27K/yr
year 1 license · $89/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$850/yr
Vendr · n=117
Median annual
$101K/yr
Vendr · n=0 · limited data
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
1 sourced fact
Vendr median
Last verified
3w ago
Confidence
High confidence
Sources
7 sourced facts
5 hidden-cost · Vendr median · 1 review platform
Last verified
2w ago
Confidence
High confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Gladly and Pylon both operate in the help desk category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Gladly | Pylon |
|---|---|---|
| Task Based | $38 /user/month | $59 /seat/month |
| Customer Facing | $150 /user/month | $89 /seat/month |
| Enterprise | Custom | $139 /seat/month |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Gladly
3 scenarios$1,800
Small Team (10 agents)
2,100/month
$4,500
Mid-size Company (25 agents)
5,500/month
Custom pricing
Enterprise (50+ agents)
Pylon
5 scenarios$2,124/year ($177/month)
Small B2B Team on Starter
$5,340/year ($445/month base)
Growing Team on Professional
$16,680/year ($1,390/month base)
Enterprise Team
Market Intelligence
Gladly
- Median annual cost
- $850
- Based on
- 117 deals
Pylon
- Median annual cost
- $100,800