Freshservice vs LiveChat Pricing (2026)
Compare / Freshservice vs LiveChat
Shortlist
Team size
25 seats

Freshservice vs LiveChat

Help Desk/Support pricing comparison · 2026

Freshservice pricing ranges from $29–$125/agent/month, while LiveChat ranges from $20–$89/agent/month. LiveChat is typically 30% more affordable, though your actual cost depends on tier and team size.

Visit
See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Freshservice pricing
Free plan limits → Discount programs →
Visit LiveChat pricing
Discount programs →
Compare
2 products · Help Desk/Support
Side-by-side · live
Freshservice
Freshservice is an intelligent IT service management (ITSM) platform from Freshworks, desi
verified 27d ago
$400 $3.4K
View pricing →
LiveChat
LiveChat pricing starts at $20/user/month for the Starter plan, with annual billing availa
verified 27d ago
$400 $3.4K
View pricing →
Verdict · Vendr median · year 1
LiveChat saves $3.0K vs Freshservice · 25 seats
Cheapest $400
Spread 88%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Growth
$18K/yr
year 1 license · $59/seat
Team
$12K/yr
year 1 license · $41/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$3.4K/yr
Vendr · n=8 · limited data
↓ Lowest median
Median annual
$400/yr
Vendr · n=31
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 9 sourced facts
5 hidden-cost · 2 contract · Vendr median · 1 review platform
Last verified 3w ago
Confidence Medium confidence
Sources 5 sourced facts
2 hidden-cost · 1 contract · Vendr median · 1 review platform
Last verified 3w ago
Confidence Medium confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
3 documented
  • Asset Management Licensing
    $11,000/year for expanded asset tracking
    3 sources
  • Microsoft Teams Bot Integration
    5-10% of license costs
    1 source
  • Orchestration Overages
    5-10% of license costs
    1 source
2 documented
  • Marketplace Add-ons
    5-15% of license costs
    1 source
  • Enterprise Features Locked Behind Higher Tiers
    $50-$100/user/month
    1 source
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Freshservice
LiveChat
Auto-renewal
Yes
—
Cancellation
✓ Cancel anytime - no long-term commitments mentioned
—
Commitment
No minimum commitment beyond agent count
—
Price escalation
No evidence of mid-contract price increases in user reports
Recent pricing changes have impacted existing customers
Can downgrade
✓ Yes
—
Based on 3 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
TrustRadius
8.6/5 (329)
Best for
Small IT teams getting started with ITSM
Watch out
Asset management limitations and surprise costs
TrustRadius
7.1/5 (136)
Best for
Small businesses
Watch out
Pricing changes affecting existing customers
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Freshservice pricing
Free plan limits → Discount programs →
Visit LiveChat pricing
Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Help Desk/Support

Freshservice

$29–$125
/agent/month
4 plans
Full pricing breakdown →
VS
Help Desk/Support

LiveChat

$20–$89
/agent/month
4 plans
Full pricing breakdown →

Freshservice and LiveChat both operate in the help desk/support category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Freshservice LiveChat
Starter $29 /agent/month $20 /agent/month
Growth $59 /agent/month $41 /agent/month
Pro $109 /agent/month $59 /agent/month
Enterprise $125 /agent/month Custom

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Freshservice

3 scenarios
$29/month
Starter Setup
$59/month
Growing Business
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)

LiveChat

4 scenarios
$20/month
Starter Setup
$41/month
Growing Business
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
See all 4 scenarios →

Market Intelligence

Freshservice

Median annual cost
$3,350
Based on
8 deals

LiveChat

Median annual cost
$400
Based on
31 deals

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Freshservice 3 hidden costs

high
Asset Management Licensing $11,000/year for expanded asset tracking
low
Microsoft Teams Bot Integration 5-10% of license costs
low
Orchestration Overages 5-10% of license costs
See all Freshservice hidden costs →

LiveChat 2 hidden costs

medium
Marketplace Add-ons 5-15% of license costs
medium
Enterprise Features Locked Behind Higher Tiers $50-$100/user/month
See all LiveChat hidden costs →

Contract Terms

Term Freshservice LiveChat
Auto-renewal Yes —
Cancellation Cancel anytime - no long-term commitments mentioned —
Minimum commitment No minimum commitment beyond agent count —
Price escalation No evidence of mid-contract price increases in user reports Recent pricing changes have impacted existing customers
Can downgrade Yes —

Continue researching

Freshservice

LiveChat

Related Comparisons